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API for Amazon Connect Service

ABAP Package /AWS1/API_CNT_IMPL
ABAP SDK "TLA" CNT
ABAP Interface /AWS1/IF_CNT

The "TLA" is a Three Letter Abbreviation that appears in ABAP class names, data dictionary objects and other ABAP objects throughout the AWS SDK for SAP ABAP. The TLA for Amazon Connect Service is CNT. This TLA helps squeeze ABAP objects into the 30-character length limit of the ABAP data dictionary.

Installation

To install the AWS SDK for SAP ABAP, import the Core transport, along with the transport for the Connect module and other API modules you are interested in. A few modules are included in the Core transport itself. For more information, see the Developer Guide guide.

About The Service

Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale.

Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents.

There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.

You can connect programmatically to an Amazon Web Services service by using an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints.

Using the SDK

In your code, create a client using the SDK module for Amazon Connect Service, which is created with factory method /AWS1/CL_CNT_FACTORY=>create(). In this example we will assume you have configured an SDK profile in transaction /AWS1/IMG called ZFINANCE.

DATA(go_session)   = /aws1/cl_rt_session_aws=>create( 'ZFINANCE' ).
DATA(go_cnt)       = /aws1/cl_cnt_factory=>create( go_session ).

Your variable go_cnt is an instance of /AWS1/IF_CNT, and all of the operations in the Amazon Connect Service service are accessed by calling methods in /AWS1/IF_CNT.

API Operations

For an overview of ABAP method calls corresponding to API operations in Amazon Connect Service, see the Operation List.

Factory Method

/AWS1/CL_CNT_FACTORY=>create( )

Creates an object of type /AWS1/IF_CNT.

IMPORTING

Optional arguments:

IV_PROTOCOL TYPE /AWS1/RT_PROTOCOL

IO_SESSION TYPE REF TO /AWS1/CL_RT_SESSION_BASE

IV_REGION TYPE /AWS1/RT_REGION_ID

IV_CUSTOM_ENDPOINT TYPE /AWS1/RT_ENDPOINT

RETURNING

OO_CLIENT TYPE REF TO /AWS1/IF_CNT

/AWS1/IF_CNT represents the ABAP client for the Connect service, representing each operation as a method call. For more information see the API Page page.

Configuring Programmatically

DATA(lo_config) = DATA(go_cnt)->get_config( ).

lo_config is a variable of type /AWS1/CL_CNT_CONFIG. See the documentation for /AWS1/CL_CNT_CONFIG for details on the settings that can be configured.

Paginators

Paginators for Amazon Connect Service can be created via get_paginator() which returns a paginator object of type /AWS1/IF_CNT_PAGINATOR. The operation method that is being paginated is called using the paginator object, which accepts any necessary parameters to provide to the underlying API operation. This returns an iterator object which can be used to iterate over paginated results using has_next() and get_next() methods.

Details about the paginator methods available for service Amazon Connect Service can be found in interface /AWS1/IF_CNT_PAGINATOR.