Test results details in Test Workbench

The test results show the test set details, intents used, and the slots used. It also provides the overall test set input breakdown includes the overall results, conversation results, intent, and slot results.

Test results comprise all testing related information such as:

• Test details metadata

• Overall results

• Conversation results

• Intent and slot results

• Detailed results

Overall results tab:

Test set input breakdown – This chart shows the breakdown of number of conversations and single input utterances in the test set.

Single input breakdown – Displays two charts that included end-to-end conversations and speech transcriptions. The number of passed and failed inputs are indicated on each chart. Note: Speech transcription chart will be visible only for the audio test set.

Conversation breakdown – Displays two charts that included end-to-end conversations and speech transcriptions. The number of passed and failed inputs are indicated on each chart. Note: Speech transcription chart will be visible only for the audio test set.

Conversation results tab:

Conversation pass rates – The conversation pass rates table is used to see which intents and slots are used in each conversation in the test set. You can visualize where the conversation has failed by reviewing which intent or slot failed, along with the pass percentage of each intent and slot.

Conversation intent failure metrics – This metric shows the top 5 worst performing intents in the test set. This panel shows a chart of what percent or number of intents were successful or failed based on the bot’s conversation logs or transcription. A successful intent does not mean that the entire conversation was successful. These metrics only apply to the value of the intents, regardless of which intent came before or after.

Conversation slot failure metrics – This metric shows the top 5 worst performing slots in the test set. Indicated the success rate for each slot in the intent. Bar graph shows both speech transcription and end-to-end conversations for each slot in the intent.

Intent and slot results tab:

Intent recognition metrics – Shows a table of how many intents were recognized successfully. Displays the pass rate of speech transcription and end-to-end conversations.

Slot resolution metrics – Shows the intents and slots separately, and the success and failure rate of each slot for each intent used in the conversation or single input. Displays the pass rate of speech transcription and end-to-end conversations.

Detailed results tab:

Detailed results – Shows a detailed table on the conversation log with User and Agent utterances and the expected output and expected transcription for each slot. You can download this report by selecting the Download button.

The following table lists the result failure error messages with scenarios.

Scenario	Error message	Action
Intent Mismatch	Expected BookFlight intent but it was BookHotel intent.	Skip other turns in the conversation
Slot Elicitation mismatch	Expected departureDate slot to be elicited but it was cabinType.	Skip other turns in the conversation
Slot value mismatch	Mismatch between expected and actual slot value.	Continue with other turns in the conversations
Back-to-back agent prompt is missing	Expected bot to return an agent prompt in this turn but it was not received.	Skip other turns in the conversation
Transcription Mismatch	Expected transcription didn't match actual transcription.	Continue with other turns in the conversations
Optional slot not elicited	Expected to elicit cabinType slot in next turn, however current intent fulfilled before that.	Skip other turns in the conversation
Slot not recognized	Expected departureDate slot was not recognized in this turn.	Skip other turns in the conversation
Extra back-to-back agent prompt	Expected a user turn but it was agent prompt	Skip other turns in the conversation