/AWS1/IF_CNT=>STARTOUTBOUNDEMAILCONTACT()

About StartOutboundEmailContact

Initiates a flow to send an agent reply or outbound email contact (created from the CreateContact API) to a customer.

Method Signature

METHODS /AWS1/IF_CNT~STARTOUTBOUNDEMAILCONTACT
  IMPORTING
    !IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID OPTIONAL
    !IV_CONTACTID TYPE /AWS1/CNTCONTACTID OPTIONAL
    !IO_FROMEMAILADDRESS TYPE REF TO /AWS1/CL_CNTEMAILADDRESSINFO OPTIONAL
    !IO_DESTINATIONEMAILADDRESS TYPE REF TO /AWS1/CL_CNTEMAILADDRESSINFO OPTIONAL
    !IO_ADDITIONALRECIPIENTS TYPE REF TO /AWS1/CL_CNTOUTBOUNDADDLRECI00 OPTIONAL
    !IO_EMAILMESSAGE TYPE REF TO /AWS1/CL_CNTOUTBOUNDEMAILCONT OPTIONAL
    !IV_CLIENTTOKEN TYPE /AWS1/CNTCLIENTTOKEN OPTIONAL
  RETURNING
    VALUE(OO_OUTPUT) TYPE REF TO /aws1/cl_cntstrtoutboundemai01
  RAISING
    /AWS1/CX_CNTACCESSDENIEDEX
    /AWS1/CX_CNTIDEMPOTENCYEX
    /AWS1/CX_CNTINTERNALSERVICEEX
    /AWS1/CX_CNTINVALIDREQUESTEX
    /AWS1/CX_CNTRESOURCENOTFOUNDEX
    /AWS1/CX_CNTSERVICEQUOTAEXCDEX
    /AWS1/CX_CNTTHROTTLINGEX
    /AWS1/CX_CNTCLIENTEXC
    /AWS1/CX_CNTSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING

Required arguments:

iv_instanceid TYPE /AWS1/CNTINSTANCEID /AWS1/CNTINSTANCEID

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

iv_contactid TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID

The identifier of the contact in this instance of Amazon Connect.

io_destinationemailaddress TYPE REF TO /AWS1/CL_CNTEMAILADDRESSINFO /AWS1/CL_CNTEMAILADDRESSINFO

The email address of the customer.

io_emailmessage TYPE REF TO /AWS1/CL_CNTOUTBOUNDEMAILCONT /AWS1/CL_CNTOUTBOUNDEMAILCONT

The email message body to be sent to the newly created email.

Optional arguments:

io_fromemailaddress TYPE REF TO /AWS1/CL_CNTEMAILADDRESSINFO /AWS1/CL_CNTEMAILADDRESSINFO

The email address associated with the Amazon Connect instance.

io_additionalrecipients TYPE REF TO /AWS1/CL_CNTOUTBOUNDADDLRECI00 /AWS1/CL_CNTOUTBOUNDADDLRECI00

The additional recipients address of email in CC.

iv_clienttoken TYPE /AWS1/CNTCLIENTTOKEN /AWS1/CNTCLIENTTOKEN

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

RETURNING

oo_output TYPE REF TO /aws1/cl_cntstrtoutboundemai01 /AWS1/CL_CNTSTRTOUTBOUNDEMAI01

Domain	/AWS1/RT_ACCOUNT_ID
Primitive Type	NUMC

Examples

Syntax Example

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

DATA(lo_result) = lo_client->startoutboundemailcontact(
  io_additionalrecipients = new /aws1/cl_cntoutboundaddlreci00(
    it_ccemailaddresses = VALUE /aws1/cl_cntemailaddressinfo=>tt_emailaddressrecipientlist(
      (
        new /aws1/cl_cntemailaddressinfo(
          iv_displayname = |string|
          iv_emailaddress = |string|
        )
      )
    )
  )
  io_destinationemailaddress = new /aws1/cl_cntemailaddressinfo(
    iv_displayname = |string|
    iv_emailaddress = |string|
  )
  io_emailmessage = new /aws1/cl_cntoutboundemailcont(
    io_rawmessage = new /aws1/cl_cntoutboundrawmessage(
      iv_body = |string|
      iv_contenttype = |string|
      iv_subject = |string|
    )
    io_templatedmessageconfig = new /aws1/cl_cnttmpldmessageconfig(
      io_templateattributes = new /aws1/cl_cnttemplateattributes(
        it_customattributes = VALUE /aws1/cl_cntattributes_w=>tt_attributes(
          (
            VALUE /aws1/cl_cntattributes_w=>ts_attributes_maprow(
              value = new /aws1/cl_cntattributes_w( |string| )
              key = |string|
            )
          )
        )
        iv_customerprofileattributes = |string|
      )
      iv_knowledgebaseid = |string|
      iv_messagetemplateid = |string|
    )
    iv_messagesourcetype = |string|
  )
  io_fromemailaddress = new /aws1/cl_cntemailaddressinfo(
    iv_displayname = |string|
    iv_emailaddress = |string|
  )
  iv_clienttoken = |string|
  iv_contactid = |string|
  iv_instanceid = |string|
).

This is an example of reading all possible response values

lo_result = lo_result.
IF lo_result IS NOT INITIAL.
  lv_contactid = lo_result->get_contactid( ).
ENDIF.