Class: Aws::Connect::Client

Inherits:
Seahorse::Client::Base show all
Includes:
Aws::ClientStubs
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb

Overview

An API client for Connect. To construct a client, you need to configure a :region and :credentials.

client = Aws::Connect::Client.new(
  region: region_name,
  credentials: credentials,
  # ...
)

For details on configuring region and credentials see the developer guide.

See #initialize for a full list of supported configuration options.

Instance Attribute Summary

Attributes inherited from Seahorse::Client::Base

#config, #handlers

API Operations collapse

Instance Method Summary collapse

Methods included from Aws::ClientStubs

#api_requests, #stub_data, #stub_responses

Methods inherited from Seahorse::Client::Base

add_plugin, api, clear_plugins, define, new, #operation_names, plugins, remove_plugin, set_api, set_plugins

Methods included from Seahorse::Client::HandlerBuilder

#handle, #handle_request, #handle_response

Constructor Details

#initialize(options) ⇒ Client

Returns a new instance of Client.

Parameters:

  • options (Hash)

Options Hash (options):

  • :credentials (required, Aws::CredentialProvider)

    Your AWS credentials. This can be an instance of any one of the following classes:

    • Aws::Credentials - Used for configuring static, non-refreshing credentials.

    • Aws::SharedCredentials - Used for loading static credentials from a shared file, such as ~/.aws/config.

    • Aws::AssumeRoleCredentials - Used when you need to assume a role.

    • Aws::AssumeRoleWebIdentityCredentials - Used when you need to assume a role after providing credentials via the web.

    • Aws::SSOCredentials - Used for loading credentials from AWS SSO using an access token generated from aws login.

    • Aws::ProcessCredentials - Used for loading credentials from a process that outputs to stdout.

    • Aws::InstanceProfileCredentials - Used for loading credentials from an EC2 IMDS on an EC2 instance.

    • Aws::ECSCredentials - Used for loading credentials from instances running in ECS.

    • Aws::CognitoIdentityCredentials - Used for loading credentials from the Cognito Identity service.

    When :credentials are not configured directly, the following locations will be searched for credentials:

    • Aws.config[:credentials]
    • The :access_key_id, :secret_access_key, and :session_token options.
    • ENV['AWS_ACCESS_KEY_ID'], ENV['AWS_SECRET_ACCESS_KEY']
    • ~/.aws/credentials
    • ~/.aws/config
    • EC2/ECS IMDS instance profile - When used by default, the timeouts are very aggressive. Construct and pass an instance of Aws::InstanceProfileCredentails or Aws::ECSCredentials to enable retries and extended timeouts.
  • :region (required, String)

    The AWS region to connect to. The configured :region is used to determine the service :endpoint. When not passed, a default :region is searched for in the following locations:

    • Aws.config[:region]
    • ENV['AWS_REGION']
    • ENV['AMAZON_REGION']
    • ENV['AWS_DEFAULT_REGION']
    • ~/.aws/credentials
    • ~/.aws/config
  • :access_key_id (String)
  • :active_endpoint_cache (Boolean) — default: false

    When set to true, a thread polling for endpoints will be running in the background every 60 secs (default). Defaults to false.

  • :adaptive_retry_wait_to_fill (Boolean) — default: true

    Used only in adaptive retry mode. When true, the request will sleep until there is sufficent client side capacity to retry the request. When false, the request will raise a RetryCapacityNotAvailableError and will not retry instead of sleeping.

  • :client_side_monitoring (Boolean) — default: false

    When true, client-side metrics will be collected for all API requests from this client.

  • :client_side_monitoring_client_id (String) — default: ""

    Allows you to provide an identifier for this client which will be attached to all generated client side metrics. Defaults to an empty string.

  • :client_side_monitoring_host (String) — default: "127.0.0.1"

    Allows you to specify the DNS hostname or IPv4 or IPv6 address that the client side monitoring agent is running on, where client metrics will be published via UDP.

  • :client_side_monitoring_port (Integer) — default: 31000

    Required for publishing client metrics. The port that the client side monitoring agent is running on, where client metrics will be published via UDP.

  • :client_side_monitoring_publisher (Aws::ClientSideMonitoring::Publisher) — default: Aws::ClientSideMonitoring::Publisher

    Allows you to provide a custom client-side monitoring publisher class. By default, will use the Client Side Monitoring Agent Publisher.

  • :convert_params (Boolean) — default: true

    When true, an attempt is made to coerce request parameters into the required types.

  • :correct_clock_skew (Boolean) — default: true

    Used only in standard and adaptive retry modes. Specifies whether to apply a clock skew correction and retry requests with skewed client clocks.

  • :disable_host_prefix_injection (Boolean) — default: false

    Set to true to disable SDK automatically adding host prefix to default service endpoint when available.

  • :endpoint (String)

    The client endpoint is normally constructed from the :region option. You should only configure an :endpoint when connecting to test or custom endpoints. This should be a valid HTTP(S) URI.

  • :endpoint_cache_max_entries (Integer) — default: 1000

    Used for the maximum size limit of the LRU cache storing endpoints data for endpoint discovery enabled operations. Defaults to 1000.

  • :endpoint_cache_max_threads (Integer) — default: 10

    Used for the maximum threads in use for polling endpoints to be cached, defaults to 10.

  • :endpoint_cache_poll_interval (Integer) — default: 60

    When :endpoint_discovery and :active_endpoint_cache is enabled, Use this option to config the time interval in seconds for making requests fetching endpoints information. Defaults to 60 sec.

  • :endpoint_discovery (Boolean) — default: false

    When set to true, endpoint discovery will be enabled for operations when available.

  • :log_formatter (Aws::Log::Formatter) — default: Aws::Log::Formatter.default

    The log formatter.

  • :log_level (Symbol) — default: :info

    The log level to send messages to the :logger at.

  • :logger (Logger)

    The Logger instance to send log messages to. If this option is not set, logging will be disabled.

  • :max_attempts (Integer) — default: 3

    An integer representing the maximum number attempts that will be made for a single request, including the initial attempt. For example, setting this value to 5 will result in a request being retried up to 4 times. Used in standard and adaptive retry modes.

  • :profile (String) — default: "default"

    Used when loading credentials from the shared credentials file at HOME/.aws/credentials. When not specified, 'default' is used.

  • :retry_backoff (Proc)

    A proc or lambda used for backoff. Defaults to 2**retries * retry_base_delay. This option is only used in the legacy retry mode.

  • :retry_base_delay (Float) — default: 0.3

    The base delay in seconds used by the default backoff function. This option is only used in the legacy retry mode.

  • :retry_jitter (Symbol) — default: :none

    A delay randomiser function used by the default backoff function. Some predefined functions can be referenced by name - :none, :equal, :full, otherwise a Proc that takes and returns a number. This option is only used in the legacy retry mode.

    @see https://www.awsarchitectureblog.com/2015/03/backoff.html

  • :retry_limit (Integer) — default: 3

    The maximum number of times to retry failed requests. Only ~ 500 level server errors and certain ~ 400 level client errors are retried. Generally, these are throttling errors, data checksum errors, networking errors, timeout errors, auth errors, endpoint discovery, and errors from expired credentials. This option is only used in the legacy retry mode.

  • :retry_max_delay (Integer) — default: 0

    The maximum number of seconds to delay between retries (0 for no limit) used by the default backoff function. This option is only used in the legacy retry mode.

  • :retry_mode (String) — default: "legacy"

    Specifies which retry algorithm to use. Values are:

    • legacy - The pre-existing retry behavior. This is default value if no retry mode is provided.

    • standard - A standardized set of retry rules across the AWS SDKs. This includes support for retry quotas, which limit the number of unsuccessful retries a client can make.

    • adaptive - An experimental retry mode that includes all the functionality of standard mode along with automatic client side throttling. This is a provisional mode that may change behavior in the future.

  • :secret_access_key (String)
  • :session_token (String)
  • :stub_responses (Boolean) — default: false

    Causes the client to return stubbed responses. By default fake responses are generated and returned. You can specify the response data to return or errors to raise by calling Aws::ClientStubs#stub_responses. See Aws::ClientStubs for more information.

    Please note When response stubbing is enabled, no HTTP requests are made, and retries are disabled.

  • :validate_params (Boolean) — default: true

    When true, request parameters are validated before sending the request.

  • :http_proxy (URI::HTTP, String)

    A proxy to send requests through. Formatted like 'http://proxy.com:123'.

  • :http_open_timeout (Float) — default: 15

    The number of seconds to wait when opening a HTTP session before raising a Timeout::Error.

  • :http_read_timeout (Integer) — default: 60

    The default number of seconds to wait for response data. This value can safely be set per-request on the session.

  • :http_idle_timeout (Float) — default: 5

    The number of seconds a connection is allowed to sit idle before it is considered stale. Stale connections are closed and removed from the pool before making a request.

  • :http_continue_timeout (Float) — default: 1

    The number of seconds to wait for a 100-continue response before sending the request body. This option has no effect unless the request has "Expect" header set to "100-continue". Defaults to nil which disables this behaviour. This value can safely be set per request on the session.

  • :http_wire_trace (Boolean) — default: false

    When true, HTTP debug output will be sent to the :logger.

  • :ssl_verify_peer (Boolean) — default: true

    When true, SSL peer certificates are verified when establishing a connection.

  • :ssl_ca_bundle (String)

    Full path to the SSL certificate authority bundle file that should be used when verifying peer certificates. If you do not pass :ssl_ca_bundle or :ssl_ca_directory the the system default will be used if available.

  • :ssl_ca_directory (String)

    Full path of the directory that contains the unbundled SSL certificate authority files for verifying peer certificates. If you do not pass :ssl_ca_bundle or :ssl_ca_directory the the system default will be used if available.



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 324

def initialize(*args)
  super
end

Instance Method Details

#associate_routing_profile_queues(params = {}) ⇒ Struct

Associates a set of queues with a routing profile.

Examples:

Request syntax with placeholder values


resp = client.associate_routing_profile_queues({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
  queue_configs: [ # required
    {
      queue_reference: { # required
        queue_id: "QueueId", # required
        channel: "VOICE", # required, accepts VOICE, CHAT
      },
      priority: 1, # required
      delay: 1, # required
    },
  ],
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :routing_profile_id (required, String)

    The identifier of the routing profile.

  • :queue_configs (required, Array<Types::RoutingProfileQueueConfig>)

    The queues to associate with this routing profile.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 364

def associate_routing_profile_queues(params = {}, options = {})
  req = build_request(:associate_routing_profile_queues, params)
  req.send_request(options)
end

#create_contact_flow(params = {}) ⇒ Types::CreateContactFlowResponse

Creates a contact flow for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.create_contact_flow({
  instance_id: "InstanceId", # required
  name: "ContactFlowName", # required
  type: "CONTACT_FLOW", # required, accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
  description: "ContactFlowDescription",
  content: "ContactFlowContent", # required
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.contact_flow_id #=> String
resp.contact_flow_arn #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :name (required, String)

    The name of the contact flow.

  • :type (required, String)

    The type of the contact flow. For descriptions of the available types, see Choose a Contact Flow Type in the Amazon Connect Administrator Guide.

  • :description (String)

    The description of the contact flow.

  • :content (required, String)

    The content of the contact flow.

  • :tags (Hash<String,String>)

    One or more tags.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 422

def create_contact_flow(params = {}, options = {})
  req = build_request(:create_contact_flow, params)
  req.send_request(options)
end

#create_routing_profile(params = {}) ⇒ Types::CreateRoutingProfileResponse

Creates a new routing profile.

Examples:

Request syntax with placeholder values


resp = client.create_routing_profile({
  instance_id: "InstanceId", # required
  name: "RoutingProfileName", # required
  description: "RoutingProfileDescription", # required
  default_outbound_queue_id: "QueueId", # required
  queue_configs: [
    {
      queue_reference: { # required
        queue_id: "QueueId", # required
        channel: "VOICE", # required, accepts VOICE, CHAT
      },
      priority: 1, # required
      delay: 1, # required
    },
  ],
  media_concurrencies: [ # required
    {
      channel: "VOICE", # required, accepts VOICE, CHAT
      concurrency: 1, # required
    },
  ],
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.routing_profile_arn #=> String
resp.routing_profile_id #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :name (required, String)

    The name of the routing profile. Must not be more than 127 characters.

  • :description (required, String)

    Description of the routing profile. Must not be more than 250 characters.

  • :default_outbound_queue_id (required, String)

    The default outbound queue for the routing profile.

  • :queue_configs (Array<Types::RoutingProfileQueueConfig>)

    The inbound queues associated with the routing profile. If no queue is added, the agent can only make outbound calls.

  • :media_concurrencies (required, Array<Types::MediaConcurrency>)

    The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

  • :tags (Hash<String,String>)

    One or more tags.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 495

def create_routing_profile(params = {}, options = {})
  req = build_request(:create_routing_profile, params)
  req.send_request(options)
end

#create_user(params = {}) ⇒ Types::CreateUserResponse

Creates a user account for the specified Amazon Connect instance.

For information about how to create user accounts using the Amazon Connect console, see Add Users in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.create_user({
  username: "AgentUsername", # required
  password: "Password",
  identity_info: {
    first_name: "AgentFirstName",
    last_name: "AgentLastName",
    email: "Email",
  },
  phone_config: { # required
    phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
    auto_accept: false,
    after_contact_work_time_limit: 1,
    desk_phone_number: "PhoneNumber",
  },
  directory_user_id: "DirectoryUserId",
  security_profile_ids: ["SecurityProfileId"], # required
  routing_profile_id: "RoutingProfileId", # required
  hierarchy_group_id: "HierarchyGroupId",
  instance_id: "InstanceId", # required
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.user_id #=> String
resp.user_arn #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :username (required, String)

    The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.

  • :password (String)

    The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.

  • :identity_info (Types::UserIdentityInfo)

    The information about the identity of the user.

  • :phone_config (required, Types::UserPhoneConfig)

    The phone settings for the user.

  • :directory_user_id (String)

    The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.

    This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.

  • :security_profile_ids (required, Array<String>)

    The identifier of the security profile for the user.

  • :routing_profile_id (required, String)

    The identifier of the routing profile for the user.

  • :hierarchy_group_id (String)

    The identifier of the hierarchy group for the user.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :tags (Hash<String,String>)

    One or more tags.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 595

def create_user(params = {}, options = {})
  req = build_request(:create_user, params)
  req.send_request(options)
end

#delete_user(params = {}) ⇒ Struct

Deletes a user account from the specified Amazon Connect instance.

For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.delete_user({
  instance_id: "InstanceId", # required
  user_id: "UserId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :user_id (required, String)

    The identifier of the user.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 629

def delete_user(params = {}, options = {})
  req = build_request(:delete_user, params)
  req.send_request(options)
end

#describe_contact_flow(params = {}) ⇒ Types::DescribeContactFlowResponse

Describes the specified contact flow.

Examples:

Request syntax with placeholder values


resp = client.describe_contact_flow({
  instance_id: "InstanceId", # required
  contact_flow_id: "ContactFlowId", # required
})

Response structure


resp.contact_flow.arn #=> String
resp.contact_flow.id #=> String
resp.contact_flow.name #=> String
resp.contact_flow.type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
resp.contact_flow.description #=> String
resp.contact_flow.content #=> String
resp.contact_flow.tags #=> Hash
resp.contact_flow.tags["TagKey"] #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_flow_id (required, String)

    The identifier of the contact flow.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 668

def describe_contact_flow(params = {}, options = {})
  req = build_request(:describe_contact_flow, params)
  req.send_request(options)
end

#describe_routing_profile(params = {}) ⇒ Types::DescribeRoutingProfileResponse

Describes the specified routing profile.

Examples:

Request syntax with placeholder values


resp = client.describe_routing_profile({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
})

Response structure


resp.routing_profile.instance_id #=> String
resp.routing_profile.name #=> String
resp.routing_profile.routing_profile_arn #=> String
resp.routing_profile.routing_profile_id #=> String
resp.routing_profile.description #=> String
resp.routing_profile.media_concurrencies #=> Array
resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT"
resp.routing_profile.media_concurrencies[0].concurrency #=> Integer
resp.routing_profile.default_outbound_queue_id #=> String
resp.routing_profile.tags #=> Hash
resp.routing_profile.tags["TagKey"] #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :routing_profile_id (required, String)

    The identifier of the routing profile.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 710

def describe_routing_profile(params = {}, options = {})
  req = build_request(:describe_routing_profile, params)
  req.send_request(options)
end

#describe_user(params = {}) ⇒ Types::DescribeUserResponse

Describes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.

Examples:

Request syntax with placeholder values


resp = client.describe_user({
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Response structure


resp.user.id #=> String
resp.user.arn #=> String
resp.user.username #=> String
resp.user.identity_info.first_name #=> String
resp.user.identity_info.last_name #=> String
resp.user.identity_info.email #=> String
resp.user.phone_config.phone_type #=> String, one of "SOFT_PHONE", "DESK_PHONE"
resp.user.phone_config.auto_accept #=> Boolean
resp.user.phone_config.after_contact_work_time_limit #=> Integer
resp.user.phone_config.desk_phone_number #=> String
resp.user.directory_user_id #=> String
resp.user.security_profile_ids #=> Array
resp.user.security_profile_ids[0] #=> String
resp.user.routing_profile_id #=> String
resp.user.hierarchy_group_id #=> String
resp.user.tags #=> Hash
resp.user.tags["TagKey"] #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 761

def describe_user(params = {}, options = {})
  req = build_request(:describe_user, params)
  req.send_request(options)
end

#describe_user_hierarchy_group(params = {}) ⇒ Types::DescribeUserHierarchyGroupResponse

Describes the specified hierarchy group.

Examples:

Request syntax with placeholder values


resp = client.describe_user_hierarchy_group({
  hierarchy_group_id: "HierarchyGroupId", # required
  instance_id: "InstanceId", # required
})

Response structure


resp.hierarchy_group.id #=> String
resp.hierarchy_group.arn #=> String
resp.hierarchy_group.name #=> String
resp.hierarchy_group.level_id #=> String
resp.hierarchy_group.hierarchy_path.level_one.id #=> String
resp.hierarchy_group.hierarchy_path.level_one.arn #=> String
resp.hierarchy_group.hierarchy_path.level_one.name #=> String
resp.hierarchy_group.hierarchy_path.level_two.id #=> String
resp.hierarchy_group.hierarchy_path.level_two.arn #=> String
resp.hierarchy_group.hierarchy_path.level_two.name #=> String
resp.hierarchy_group.hierarchy_path.level_three.id #=> String
resp.hierarchy_group.hierarchy_path.level_three.arn #=> String
resp.hierarchy_group.hierarchy_path.level_three.name #=> String
resp.hierarchy_group.hierarchy_path.level_four.id #=> String
resp.hierarchy_group.hierarchy_path.level_four.arn #=> String
resp.hierarchy_group.hierarchy_path.level_four.name #=> String
resp.hierarchy_group.hierarchy_path.level_five.id #=> String
resp.hierarchy_group.hierarchy_path.level_five.arn #=> String
resp.hierarchy_group.hierarchy_path.level_five.name #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :hierarchy_group_id (required, String)

    The identifier of the hierarchy group.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 811

def describe_user_hierarchy_group(params = {}, options = {})
  req = build_request(:describe_user_hierarchy_group, params)
  req.send_request(options)
end

#describe_user_hierarchy_structure(params = {}) ⇒ Types::DescribeUserHierarchyStructureResponse

Describes the hierarchy structure of the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.describe_user_hierarchy_structure({
  instance_id: "InstanceId", # required
})

Response structure


resp.hierarchy_structure.level_one.id #=> String
resp.hierarchy_structure.level_one.arn #=> String
resp.hierarchy_structure.level_one.name #=> String
resp.hierarchy_structure.level_two.id #=> String
resp.hierarchy_structure.level_two.arn #=> String
resp.hierarchy_structure.level_two.name #=> String
resp.hierarchy_structure.level_three.id #=> String
resp.hierarchy_structure.level_three.arn #=> String
resp.hierarchy_structure.level_three.name #=> String
resp.hierarchy_structure.level_four.id #=> String
resp.hierarchy_structure.level_four.arn #=> String
resp.hierarchy_structure.level_four.name #=> String
resp.hierarchy_structure.level_five.id #=> String
resp.hierarchy_structure.level_five.arn #=> String
resp.hierarchy_structure.level_five.name #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 854

def describe_user_hierarchy_structure(params = {}, options = {})
  req = build_request(:describe_user_hierarchy_structure, params)
  req.send_request(options)
end

#disassociate_routing_profile_queues(params = {}) ⇒ Struct

Disassociates a set of queues from a routing profile.

Examples:

Request syntax with placeholder values


resp = client.disassociate_routing_profile_queues({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
  queue_references: [ # required
    {
      queue_id: "QueueId", # required
      channel: "VOICE", # required, accepts VOICE, CHAT
    },
  ],
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :routing_profile_id (required, String)

    The identifier of the routing profile.

  • :queue_references (required, Array<Types::RoutingProfileQueueReference>)

    The queues to disassociate from this routing profile.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 889

def disassociate_routing_profile_queues(params = {}, options = {})
  req = build_request(:disassociate_routing_profile_queues, params)
  req.send_request(options)
end

#get_contact_attributes(params = {}) ⇒ Types::GetContactAttributesResponse

Retrieves the contact attributes for the specified contact.

Examples:

Request syntax with placeholder values


resp = client.get_contact_attributes({
  instance_id: "InstanceId", # required
  initial_contact_id: "ContactId", # required
})

Response structure


resp.attributes #=> Hash
resp.attributes["AttributeName"] #=> <Hash,Array,String,Numeric,Boolean,IO,Set,nil>

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :initial_contact_id (required, String)

    The identifier of the initial contact.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 922

def get_contact_attributes(params = {}, options = {})
  req = build_request(:get_contact_attributes, params)
  req.send_request(options)
end

#get_current_metric_data(params = {}) ⇒ Types::GetCurrentMetricDataResponse

Gets the real-time metric data from the specified Amazon Connect instance.

For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.get_current_metric_data({
  instance_id: "InstanceId", # required
  filters: { # required
    queues: ["QueueId"],
    channels: ["VOICE"], # accepts VOICE, CHAT
  },
  groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
  current_metrics: [ # required
    {
      name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
      unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
    },
  ],
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.next_token #=> String
resp.metric_results #=> Array
resp.metric_results[0].dimensions.queue.id #=> String
resp.metric_results[0].dimensions.queue.arn #=> String
resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT"
resp.metric_results[0].collections #=> Array
resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED", "AGENTS_ON_CONTACT", "SLOTS_ACTIVE", "SLOTS_AVAILABLE"
resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
resp.metric_results[0].collections[0].value #=> Float
resp.data_snapshot_time #=> Time

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :filters (required, Types::Filters)

    The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. Both VOICE and CHAT channels are supported.

  • :groupings (Array<String>)

    The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues. If you group by CHANNEL, you should include a Channels filter. Both VOICE and CHAT channels are supported.

    If no Grouping is included in the request, a summary of metrics is returned.

  • :current_metrics (required, Array<Types::CurrentMetric>)

    The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.

    AGENTS_AFTER_CONTACT_WORK

    Unit: COUNT

    Name in real-time metrics report: ACW

    AGENTS_AVAILABLE

    Unit: COUNT

    Name in real-time metrics report: Available

    AGENTS_ERROR

    Unit: COUNT

    Name in real-time metrics report: Error

    AGENTS_NON_PRODUCTIVE

    Unit: COUNT

    Name in real-time metrics report: NPT (Non-Productive Time)

    AGENTS_ON_CALL

    Unit: COUNT

    Name in real-time metrics report: On contact

    AGENTS_ON_CONTACT

    Unit: COUNT

    Name in real-time metrics report: On contact

    AGENTS_ONLINE

    Unit: COUNT

    Name in real-time metrics report: Online

    AGENTS_STAFFED

    Unit: COUNT

    Name in real-time metrics report: Staffed

    CONTACTS_IN_QUEUE

    Unit: COUNT

    Name in real-time metrics report: In queue

    CONTACTS_SCHEDULED

    Unit: COUNT

    Name in real-time metrics report: Scheduled

    OLDEST_CONTACT_AGE

    Unit: SECONDS

    When you use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:

    \{ "Metric": \{ "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" \}, "Value": 24113.0\}

    The actual OLDEST_CONTACT_AGE is 24 seconds.

    Name in real-time metrics report: Oldest

    SLOTS_ACTIVE

    Unit: COUNT

    Name in real-time metrics report: Active

    SLOTS_AVAILABLE

    Unit: COUNT

    Name in real-time metrics report: Availability

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

    The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1121

def get_current_metric_data(params = {}, options = {})
  req = build_request(:get_current_metric_data, params)
  req.send_request(options)
end

#get_federation_token(params = {}) ⇒ Types::GetFederationTokenResponse

Retrieves a token for federation.

Examples:

Request syntax with placeholder values


resp = client.get_federation_token({
  instance_id: "InstanceId", # required
})

Response structure


resp.credentials.access_token #=> String
resp.credentials.access_token_expiration #=> Time
resp.credentials.refresh_token #=> String
resp.credentials.refresh_token_expiration #=> Time

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1152

def get_federation_token(params = {}, options = {})
  req = build_request(:get_federation_token, params)
  req.send_request(options)
end

#get_metric_data(params = {}) ⇒ Types::GetMetricDataResponse

Gets historical metric data from the specified Amazon Connect instance.

For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.get_metric_data({
  instance_id: "InstanceId", # required
  start_time: Time.now, # required
  end_time: Time.now, # required
  filters: { # required
    queues: ["QueueId"],
    channels: ["VOICE"], # accepts VOICE, CHAT
  },
  groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
  historical_metrics: [ # required
    {
      name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
      threshold: {
        comparison: "LT", # accepts LT
        threshold_value: 1.0,
      },
      statistic: "SUM", # accepts SUM, MAX, AVG
      unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
    },
  ],
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.next_token #=> String
resp.metric_results #=> Array
resp.metric_results[0].dimensions.queue.id #=> String
resp.metric_results[0].dimensions.queue.arn #=> String
resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT"
resp.metric_results[0].collections #=> Array
resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
resp.metric_results[0].collections[0].metric.threshold.threshold_value #=> Float
resp.metric_results[0].collections[0].metric.statistic #=> String, one of "SUM", "MAX", "AVG"
resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
resp.metric_results[0].collections[0].value #=> Float

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :start_time (required, Time, DateTime, Date, Integer, String)

    The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

    The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

  • :end_time (required, Time, DateTime, Date, Integer, String)

    The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

    The time range between the start and end time must be less than 24 hours.

  • :filters (required, Types::Filters)

    The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. Both VOICE and CHAT channels are supported.

  • :groupings (Array<String>)

    The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

    The only supported grouping is QUEUE.

    If no grouping is specified, a summary of metrics for all queues is returned.

  • :historical_metrics (required, Array<Types::HistoricalMetric>)

    The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

    ABANDON_TIME

    Unit: SECONDS

    Statistic: AVG

    AFTER_CONTACT_WORK_TIME

    Unit: SECONDS

    Statistic: AVG

    API_CONTACTS_HANDLED

    Unit: COUNT

    Statistic: SUM

    CALLBACK_CONTACTS_HANDLED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_ABANDONED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_AGENT_HUNG_UP_FIRST

    Unit: COUNT

    Statistic: SUM

    CONTACTS_CONSULTED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HANDLED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HANDLED_INCOMING

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HANDLED_OUTBOUND

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HOLD_ABANDONS

    Unit: COUNT

    Statistic: SUM

    CONTACTS_MISSED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_QUEUED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_IN

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_IN_FROM_QUEUE

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_OUT

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

    Unit: COUNT

    Statistic: SUM

    HANDLE_TIME

    Unit: SECONDS

    Statistic: AVG

    HOLD_TIME

    Unit: SECONDS

    Statistic: AVG

    INTERACTION_AND_HOLD_TIME

    Unit: SECONDS

    Statistic: AVG

    INTERACTION_TIME

    Unit: SECONDS

    Statistic: AVG

    OCCUPANCY

    Unit: PERCENT

    Statistic: AVG

    QUEUE_ANSWER_TIME

    Unit: SECONDS

    Statistic: AVG

    QUEUED_TIME

    Unit: SECONDS

    Statistic: MAX

    SERVICE_LEVEL

    Unit: PERCENT

    Statistic: AVG

    Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1430

def get_metric_data(params = {}, options = {})
  req = build_request(:get_metric_data, params)
  req.send_request(options)
end

#list_contact_flows(params = {}) ⇒ Types::ListContactFlowsResponse

Provides information about the contact flows for the specified Amazon Connect instance.

For more information about contact flows, see Contact Flows in the Amazon Connect Administrator Guide.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_contact_flows({
  instance_id: "InstanceId", # required
  contact_flow_types: ["CONTACT_FLOW"], # accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.contact_flow_summary_list #=> Array
resp.contact_flow_summary_list[0].id #=> String
resp.contact_flow_summary_list[0].arn #=> String
resp.contact_flow_summary_list[0].name #=> String
resp.contact_flow_summary_list[0].contact_flow_type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
resp.next_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_flow_types (Array<String>)

    The type of contact flow.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1488

def list_contact_flows(params = {}, options = {})
  req = build_request(:list_contact_flows, params)
  req.send_request(options)
end

#list_hours_of_operations(params = {}) ⇒ Types::ListHoursOfOperationsResponse

Provides information about the hours of operation for the specified Amazon Connect instance.

For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_hours_of_operations({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.hours_of_operation_summary_list #=> Array
resp.hours_of_operation_summary_list[0].id #=> String
resp.hours_of_operation_summary_list[0].arn #=> String
resp.hours_of_operation_summary_list[0].name #=> String
resp.next_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1541

def list_hours_of_operations(params = {}, options = {})
  req = build_request(:list_hours_of_operations, params)
  req.send_request(options)
end

#list_phone_numbers(params = {}) ⇒ Types::ListPhoneNumbersResponse

Provides information about the phone numbers for the specified Amazon Connect instance.

For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_phone_numbers({
  instance_id: "InstanceId", # required
  phone_number_types: ["TOLL_FREE"], # accepts TOLL_FREE, DID
  phone_number_country_codes: ["AF"], # accepts AF, AL, DZ, AS, AD, AO, AI, AQ, AG, AR, AM, AW, AU, AT, AZ, BS, BH, BD, BB, BY, BE, BZ, BJ, BM, BT, BO, BA, BW, BR, IO, VG, BN, BG, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CX, CC, CO, KM, CK, CR, HR, CU, CW, CY, CZ, CD, DK, DJ, DM, DO, TL, EC, EG, SV, GQ, ER, EE, ET, FK, FO, FJ, FI, FR, PF, GA, GM, GE, DE, GH, GI, GR, GL, GD, GU, GT, GG, GN, GW, GY, HT, HN, HK, HU, IS, IN, ID, IR, IQ, IE, IM, IL, IT, CI, JM, JP, JE, JO, KZ, KE, KI, KW, KG, LA, LV, LB, LS, LR, LY, LI, LT, LU, MO, MK, MG, MW, MY, MV, ML, MT, MH, MR, MU, YT, MX, FM, MD, MC, MN, ME, MS, MA, MZ, MM, NA, NR, NP, NL, AN, NC, NZ, NI, NE, NG, NU, KP, MP, NO, OM, PK, PW, PA, PG, PY, PE, PH, PN, PL, PT, PR, QA, CG, RE, RO, RU, RW, BL, SH, KN, LC, MF, PM, VC, WS, SM, ST, SA, SN, RS, SC, SL, SG, SX, SK, SI, SB, SO, ZA, KR, ES, LK, SD, SR, SJ, SZ, SE, CH, SY, TW, TJ, TZ, TH, TG, TK, TO, TT, TN, TR, TM, TC, TV, VI, UG, UA, AE, GB, US, UY, UZ, VU, VA, VE, VN, WF, EH, YE, ZM, ZW
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.phone_number_summary_list #=> Array
resp.phone_number_summary_list[0].id #=> String
resp.phone_number_summary_list[0].arn #=> String
resp.phone_number_summary_list[0].phone_number #=> String
resp.phone_number_summary_list[0].phone_number_type #=> String, one of "TOLL_FREE", "DID"
resp.phone_number_summary_list[0].phone_number_country_code #=> String, one of "AF", "AL", "DZ", "AS", "AD", "AO", "AI", "AQ", "AG", "AR", "AM", "AW", "AU", "AT", "AZ", "BS", "BH", "BD", "BB", "BY", "BE", "BZ", "BJ", "BM", "BT", "BO", "BA", "BW", "BR", "IO", "VG", "BN", "BG", "BF", "BI", "KH", "CM", "CA", "CV", "KY", "CF", "TD", "CL", "CN", "CX", "CC", "CO", "KM", "CK", "CR", "HR", "CU", "CW", "CY", "CZ", "CD", "DK", "DJ", "DM", "DO", "TL", "EC", "EG", "SV", "GQ", "ER", "EE", "ET", "FK", "FO", "FJ", "FI", "FR", "PF", "GA", "GM", "GE", "DE", "GH", "GI", "GR", "GL", "GD", "GU", "GT", "GG", "GN", "GW", "GY", "HT", "HN", "HK", "HU", "IS", "IN", "ID", "IR", "IQ", "IE", "IM", "IL", "IT", "CI", "JM", "JP", "JE", "JO", "KZ", "KE", "KI", "KW", "KG", "LA", "LV", "LB", "LS", "LR", "LY", "LI", "LT", "LU", "MO", "MK", "MG", "MW", "MY", "MV", "ML", "MT", "MH", "MR", "MU", "YT", "MX", "FM", "MD", "MC", "MN", "ME", "MS", "MA", "MZ", "MM", "NA", "NR", "NP", "NL", "AN", "NC", "NZ", "NI", "NE", "NG", "NU", "KP", "MP", "NO", "OM", "PK", "PW", "PA", "PG", "PY", "PE", "PH", "PN", "PL", "PT", "PR", "QA", "CG", "RE", "RO", "RU", "RW", "BL", "SH", "KN", "LC", "MF", "PM", "VC", "WS", "SM", "ST", "SA", "SN", "RS", "SC", "SL", "SG", "SX", "SK", "SI", "SB", "SO", "ZA", "KR", "ES", "LK", "SD", "SR", "SJ", "SZ", "SE", "CH", "SY", "TW", "TJ", "TZ", "TH", "TG", "TK", "TO", "TT", "TN", "TR", "TM", "TC", "TV", "VI", "UG", "UA", "AE", "GB", "US", "UY", "UZ", "VU", "VA", "VE", "VN", "WF", "EH", "YE", "ZM", "ZW"
resp.next_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :phone_number_types (Array<String>)

    The type of phone number.

  • :phone_number_country_codes (Array<String>)

    The ISO country code.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1605

def list_phone_numbers(params = {}, options = {})
  req = build_request(:list_phone_numbers, params)
  req.send_request(options)
end

#list_prompts(params = {}) ⇒ Types::ListPromptsResponse

Provides information about the prompts for the specified Amazon Connect instance.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_prompts({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.prompt_summary_list #=> Array
resp.prompt_summary_list[0].id #=> String
resp.prompt_summary_list[0].arn #=> String
resp.prompt_summary_list[0].name #=> String
resp.next_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1651

def list_prompts(params = {}, options = {})
  req = build_request(:list_prompts, params)
  req.send_request(options)
end

#list_queues(params = {}) ⇒ Types::ListQueuesResponse

Provides information about the queues for the specified Amazon Connect instance.

For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_queues({
  instance_id: "InstanceId", # required
  queue_types: ["STANDARD"], # accepts STANDARD, AGENT
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.queue_summary_list #=> Array
resp.queue_summary_list[0].id #=> String
resp.queue_summary_list[0].arn #=> String
resp.queue_summary_list[0].name #=> String
resp.queue_summary_list[0].queue_type #=> String, one of "STANDARD", "AGENT"
resp.next_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :queue_types (Array<String>)

    The type of queue.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1709

def list_queues(params = {}, options = {})
  req = build_request(:list_queues, params)
  req.send_request(options)
end

#list_routing_profile_queues(params = {}) ⇒ Types::ListRoutingProfileQueuesResponse

List the queues associated with a routing profile.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_routing_profile_queues({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.next_token #=> String
resp.routing_profile_queue_config_summary_list #=> Array
resp.routing_profile_queue_config_summary_list[0].queue_id #=> String
resp.routing_profile_queue_config_summary_list[0].queue_arn #=> String
resp.routing_profile_queue_config_summary_list[0].queue_name #=> String
resp.routing_profile_queue_config_summary_list[0].priority #=> Integer
resp.routing_profile_queue_config_summary_list[0].delay #=> Integer
resp.routing_profile_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT"

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :routing_profile_id (required, String)

    The identifier of the routing profile.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1761

def list_routing_profile_queues(params = {}, options = {})
  req = build_request(:list_routing_profile_queues, params)
  req.send_request(options)
end

#list_routing_profiles(params = {}) ⇒ Types::ListRoutingProfilesResponse

Provides summary information about the routing profiles for the specified Amazon Connect instance.

For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_routing_profiles({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.routing_profile_summary_list #=> Array
resp.routing_profile_summary_list[0].id #=> String
resp.routing_profile_summary_list[0].arn #=> String
resp.routing_profile_summary_list[0].name #=> String
resp.next_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1816

def list_routing_profiles(params = {}, options = {})
  req = build_request(:list_routing_profiles, params)
  req.send_request(options)
end

#list_security_profiles(params = {}) ⇒ Types::ListSecurityProfilesResponse

Provides summary information about the security profiles for the specified Amazon Connect instance.

For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_security_profiles({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.security_profile_summary_list #=> Array
resp.security_profile_summary_list[0].id #=> String
resp.security_profile_summary_list[0].arn #=> String
resp.security_profile_summary_list[0].name #=> String
resp.next_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1869

def list_security_profiles(params = {}, options = {})
  req = build_request(:list_security_profiles, params)
  req.send_request(options)
end

#list_tags_for_resource(params = {}) ⇒ Types::ListTagsForResourceResponse

Lists the tags for the specified resource.

For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.list_tags_for_resource({
  resource_arn: "ARN", # required
})

Response structure


resp.tags #=> Hash
resp.tags["TagKey"] #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :resource_arn (required, String)

    The Amazon Resource Name (ARN) of the resource.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1905

def list_tags_for_resource(params = {}, options = {})
  req = build_request(:list_tags_for_resource, params)
  req.send_request(options)
end

#list_user_hierarchy_groups(params = {}) ⇒ Types::ListUserHierarchyGroupsResponse

Provides summary information about the hierarchy groups for the specified Amazon Connect instance.

For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_user_hierarchy_groups({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.user_hierarchy_group_summary_list #=> Array
resp.user_hierarchy_group_summary_list[0].id #=> String
resp.user_hierarchy_group_summary_list[0].arn #=> String
resp.user_hierarchy_group_summary_list[0].name #=> String
resp.next_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1958

def list_user_hierarchy_groups(params = {}, options = {})
  req = build_request(:list_user_hierarchy_groups, params)
  req.send_request(options)
end

#list_users(params = {}) ⇒ Types::ListUsersResponse

Provides summary information about the users for the specified Amazon Connect instance.

The returned response is a pageable response and is Enumerable. For details on usage see PageableResponse.

Examples:

Request syntax with placeholder values


resp = client.list_users({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.user_summary_list #=> Array
resp.user_summary_list[0].id #=> String
resp.user_summary_list[0].arn #=> String
resp.user_summary_list[0].username #=> String
resp.next_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2004

def list_users(params = {}, options = {})
  req = build_request(:list_users, params)
  req.send_request(options)
end

#resume_contact_recording(params = {}) ⇒ Struct

When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.

Only voice recordings are supported at this time.

Examples:

Request syntax with placeholder values


resp = client.resume_contact_recording({
  instance_id: "InstanceId", # required
  contact_id: "ContactId", # required
  initial_contact_id: "ContactId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_id (required, String)

    The identifier of the contact.

  • :initial_contact_id (required, String)

    The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2038

def resume_contact_recording(params = {}, options = {})
  req = build_request(:resume_contact_recording, params)
  req.send_request(options)
end

#start_chat_contact(params = {}) ⇒ Types::StartChatContactResponse

Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.

When a new chat contact is successfully created, clients need to subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.

A 429 error occurs in two situations:

  • API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception from the API Gateway.

  • The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.

For more information about how chat works, see Chat in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.start_chat_contact({
  instance_id: "InstanceId", # required
  contact_flow_id: "ContactFlowId", # required
  attributes: {
    "AttributeName" => "AttributeValue",
  },
  participant_details: { # required
    display_name: "DisplayName", # required
  },
  initial_message: {
    content_type: "ChatContentType", # required
    content: "ChatContent", # required
  },
  client_token: "ClientToken",
})

Response structure


resp.contact_id #=> String
resp.participant_id #=> String
resp.participant_token #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_flow_id (required, String)

    The identifier of the contact flow for initiating the chat. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:

    arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx

  • :attributes (Hash<String,String>)

    A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.

    There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

  • :participant_details (required, Types::ParticipantDetails)

    Information identifying the participant.

  • :initial_message (Types::ChatMessage)

    The initial message to be sent to the newly created chat.

  • :client_token (String)

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2140

def start_chat_contact(params = {}, options = {})
  req = build_request(:start_chat_contact, params)
  req.send_request(options)
end

#start_contact_recording(params = {}) ⇒ Struct

This API starts recording the contact when the agent joins the call. StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording.

You can use this API to override the recording behavior configured in the Set recording behavior block.

Only voice recordings are supported at this time.

Examples:

Request syntax with placeholder values


resp = client.start_contact_recording({
  instance_id: "InstanceId", # required
  contact_id: "ContactId", # required
  initial_contact_id: "ContactId", # required
  voice_recording_configuration: { # required
    voice_recording_track: "FROM_AGENT", # accepts FROM_AGENT, TO_AGENT, ALL
  },
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_id (required, String)

    The identifier of the contact.

  • :initial_contact_id (required, String)

    The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

  • :voice_recording_configuration (required, Types::VoiceRecordingConfiguration)

    Who is being recorded.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2192

def start_contact_recording(params = {}, options = {})
  req = build_request(:start_contact_recording, params)
  req.send_request(options)
end

#start_outbound_voice_contact(params = {}) ⇒ Types::StartOutboundVoiceContactResponse

This API places an outbound call to a contact, and then initiates the contact flow. It performs the actions in the contact flow that's specified (in ContactFlowId).

Agents are not involved in initiating the outbound API (that is, dialing the contact). If the contact flow places an outbound call to a contact, and then puts the contact in queue, that's when the call is routed to the agent, like any other inbound case.

There is a 60 second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.

UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.start_outbound_voice_contact({
  destination_phone_number: "PhoneNumber", # required
  contact_flow_id: "ContactFlowId", # required
  instance_id: "InstanceId", # required
  client_token: "ClientToken",
  source_phone_number: "PhoneNumber",
  queue_id: "QueueId",
  attributes: {
    "AttributeName" => "AttributeValue",
  },
})

Response structure


resp.contact_id #=> String

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :destination_phone_number (required, String)

    The phone number of the customer, in E.164 format.

  • :contact_flow_id (required, String)

    The identifier of the contact flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:

    arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :client_token (String)

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned. If the contact is disconnected, a new contact is started.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

  • :source_phone_number (String)

    The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.

  • :queue_id (String)

    The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.

  • :attributes (Hash<String,String>)

    A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.

    There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Returns:

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2291

def start_outbound_voice_contact(params = {}, options = {})
  req = build_request(:start_outbound_voice_contact, params)
  req.send_request(options)
end

#stop_contact(params = {}) ⇒ Struct

Ends the specified contact.

Examples:

Request syntax with placeholder values


resp = client.stop_contact({
  contact_id: "ContactId", # required
  instance_id: "InstanceId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :contact_id (required, String)

    The ID of the contact.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2317

def stop_contact(params = {}, options = {})
  req = build_request(:stop_contact, params)
  req.send_request(options)
end

#stop_contact_recording(params = {}) ⇒ Struct

When a contact is being recorded, this API stops recording the call. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording.

Only voice recordings are supported at this time.

Examples:

Request syntax with placeholder values


resp = client.stop_contact_recording({
  instance_id: "InstanceId", # required
  contact_id: "ContactId", # required
  initial_contact_id: "ContactId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_id (required, String)

    The identifier of the contact.

  • :initial_contact_id (required, String)

    The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2356

def stop_contact_recording(params = {}, options = {})
  req = build_request(:stop_contact_recording, params)
  req.send_request(options)
end

#suspend_contact_recording(params = {}) ⇒ Struct

When a contact is being recorded, this API suspends recording the call. For example, you might suspend the call recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording.

The period of time that the recording is suspended is filled with silence in the final recording.

Only voice recordings are supported at this time.

Examples:

Request syntax with placeholder values


resp = client.suspend_contact_recording({
  instance_id: "InstanceId", # required
  contact_id: "ContactId", # required
  initial_contact_id: "ContactId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_id (required, String)

    The identifier of the contact.

  • :initial_contact_id (required, String)

    The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2395

def suspend_contact_recording(params = {}, options = {})
  req = build_request(:suspend_contact_recording, params)
  req.send_request(options)
end

#tag_resource(params = {}) ⇒ Struct

Adds the specified tags to the specified resource.

The supported resource type is users.

For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.tag_resource({
  resource_arn: "ARN", # required
  tags: { # required
    "TagKey" => "TagValue",
  },
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :resource_arn (required, String)

    The Amazon Resource Name (ARN) of the resource.

  • :tags (required, Hash<String,String>)

    One or more tags. For example, \{ "tags": {"key1":"value1", "key2":"value2"\} \}.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2433

def tag_resource(params = {}, options = {})
  req = build_request(:tag_resource, params)
  req.send_request(options)
end

#untag_resource(params = {}) ⇒ Struct

Removes the specified tags from the specified resource.

Examples:

Request syntax with placeholder values


resp = client.untag_resource({
  resource_arn: "ARN", # required
  tag_keys: ["TagKey"], # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :resource_arn (required, String)

    The Amazon Resource Name (ARN) of the resource.

  • :tag_keys (required, Array<String>)

    The tag keys.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2459

def untag_resource(params = {}, options = {})
  req = build_request(:untag_resource, params)
  req.send_request(options)
end

#update_contact_attributes(params = {}) ⇒ Struct

Creates or updates the contact attributes associated with the specified contact.

You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.

Contact attributes are available in Amazon Connect for 24 months, and are then deleted.

Important: You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.

Examples:

Request syntax with placeholder values


resp = client.update_contact_attributes({
  initial_contact_id: "ContactId", # required
  instance_id: "InstanceId", # required
  attributes: { # required
    "AttributeName" => "AttributeValue",
  },
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :initial_contact_id (required, String)

    The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :attributes (required, Hash<String,String>)

    The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.

    You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2519

def update_contact_attributes(params = {}, options = {})
  req = build_request(:update_contact_attributes, params)
  req.send_request(options)
end

#update_contact_flow_content(params = {}) ⇒ Struct

Updates the specified contact flow.

Examples:

Request syntax with placeholder values


resp = client.update_contact_flow_content({
  instance_id: "InstanceId", # required
  contact_flow_id: "ContactFlowId", # required
  content: "ContactFlowContent", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_flow_id (required, String)

    The identifier of the contact flow.

  • :content (required, String)

    The content of the contact flow.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2549

def update_contact_flow_content(params = {}, options = {})
  req = build_request(:update_contact_flow_content, params)
  req.send_request(options)
end

#update_contact_flow_name(params = {}) ⇒ Struct

The name of the contact flow.

Examples:

Request syntax with placeholder values


resp = client.update_contact_flow_name({
  instance_id: "InstanceId", # required
  contact_flow_id: "ContactFlowId", # required
  name: "ContactFlowName",
  description: "ContactFlowDescription",
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_flow_id (required, String)

    The identifier of the contact flow.

  • :name (String)

    The name of the contact flow.

  • :description (String)

    The description of the contact flow.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2583

def update_contact_flow_name(params = {}, options = {})
  req = build_request(:update_contact_flow_name, params)
  req.send_request(options)
end

#update_routing_profile_concurrency(params = {}) ⇒ Struct

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

Examples:

Request syntax with placeholder values


resp = client.update_routing_profile_concurrency({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
  media_concurrencies: [ # required
    {
      channel: "VOICE", # required, accepts VOICE, CHAT
      concurrency: 1, # required
    },
  ],
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :routing_profile_id (required, String)

    The identifier of the routing profile.

  • :media_concurrencies (required, Array<Types::MediaConcurrency>)

    The channels agents can handle in the Contact Control Panel (CCP).

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2619

def update_routing_profile_concurrency(params = {}, options = {})
  req = build_request(:update_routing_profile_concurrency, params)
  req.send_request(options)
end

#update_routing_profile_default_outbound_queue(params = {}) ⇒ Struct

Updates the default outbound queue of a routing profile.

Examples:

Request syntax with placeholder values


resp = client.update_routing_profile_default_outbound_queue({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
  default_outbound_queue_id: "QueueId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :routing_profile_id (required, String)

    The identifier of the routing profile.

  • :default_outbound_queue_id (required, String)

    The identifier for the default outbound queue.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2649

def update_routing_profile_default_outbound_queue(params = {}, options = {})
  req = build_request(:update_routing_profile_default_outbound_queue, params)
  req.send_request(options)
end

#update_routing_profile_name(params = {}) ⇒ Struct

Updates the name and description of a routing profile. The request accepts the following data in JSON format. At least Name or Description must be provided.

Examples:

Request syntax with placeholder values


resp = client.update_routing_profile_name({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
  name: "RoutingProfileName",
  description: "RoutingProfileDescription",
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :routing_profile_id (required, String)

    The identifier of the routing profile.

  • :name (String)

    The name of the routing profile. Must not be more than 127 characters.

  • :description (String)

    The description of the routing profile. Must not be more than 250 characters.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2686

def update_routing_profile_name(params = {}, options = {})
  req = build_request(:update_routing_profile_name, params)
  req.send_request(options)
end

#update_routing_profile_queues(params = {}) ⇒ Struct

Updates the properties associated with a set of queues for a routing profile.

Examples:

Request syntax with placeholder values


resp = client.update_routing_profile_queues({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
  queue_configs: [ # required
    {
      queue_reference: { # required
        queue_id: "QueueId", # required
        channel: "VOICE", # required, accepts VOICE, CHAT
      },
      priority: 1, # required
      delay: 1, # required
    },
  ],
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :routing_profile_id (required, String)

    The identifier of the routing profile.

  • :queue_configs (required, Array<Types::RoutingProfileQueueConfig>)

    The queues to be updated for this routing profile.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2726

def update_routing_profile_queues(params = {}, options = {})
  req = build_request(:update_routing_profile_queues, params)
  req.send_request(options)
end

#update_user_hierarchy(params = {}) ⇒ Struct

Assigns the specified hierarchy group to the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_hierarchy({
  hierarchy_group_id: "HierarchyGroupId",
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :hierarchy_group_id (String)

    The identifier of the hierarchy group.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2756

def update_user_hierarchy(params = {}, options = {})
  req = build_request(:update_user_hierarchy, params)
  req.send_request(options)
end

#update_user_identity_info(params = {}) ⇒ Struct

Updates the identity information for the specified user.

Someone with the ability to invoke UpdateUserIndentityInfo can change the login credentials of other users by changing their email address. This poses a security risk to your organization. They can change the email address of a user to the attacker's email address, and then reset the password through email. We strongly recommend limiting who has the ability to invoke UpdateUserIndentityInfo. For more information, see Best Practices for Security Profiles in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.update_user_identity_info({
  identity_info: { # required
    first_name: "AgentFirstName",
    last_name: "AgentLastName",
    email: "Email",
  },
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :identity_info (required, Types::UserIdentityInfo)

    The identity information for the user.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2803

def update_user_identity_info(params = {}, options = {})
  req = build_request(:update_user_identity_info, params)
  req.send_request(options)
end

#update_user_phone_config(params = {}) ⇒ Struct

Updates the phone configuration settings for the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_phone_config({
  phone_config: { # required
    phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
    auto_accept: false,
    after_contact_work_time_limit: 1,
    desk_phone_number: "PhoneNumber",
  },
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :phone_config (required, Types::UserPhoneConfig)

    Information about phone configuration settings for the user.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2838

def update_user_phone_config(params = {}, options = {})
  req = build_request(:update_user_phone_config, params)
  req.send_request(options)
end

#update_user_routing_profile(params = {}) ⇒ Struct

Assigns the specified routing profile to the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_routing_profile({
  routing_profile_id: "RoutingProfileId", # required
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :routing_profile_id (required, String)

    The identifier of the routing profile for the user.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2868

def update_user_routing_profile(params = {}, options = {})
  req = build_request(:update_user_routing_profile, params)
  req.send_request(options)
end

#update_user_security_profiles(params = {}) ⇒ Struct

Assigns the specified security profiles to the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_security_profiles({
  security_profile_ids: ["SecurityProfileId"], # required
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Parameters:

  • params (Hash) (defaults to: {})

    ({})

Options Hash (params):

  • :security_profile_ids (required, Array<String>)

    The identifiers of the security profiles for the user.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2898

def update_user_security_profiles(params = {}, options = {})
  req = build_request(:update_user_security_profiles, params)
  req.send_request(options)
end