Amazon Connect Service 2017-08-08
- Client: Aws\Connect\ConnectClient
- Service ID: connect
- Version: 2017-08-08
This page describes the parameters and results for the operations of the Amazon Connect Service (2017-08-08), and shows how to use the Aws\Connect\ConnectClient object to call the described operations. This documentation is specific to the 2017-08-08 API version of the service.
Operation Summary
Each of the following operations can be created from a client using
$client->getCommand('CommandName'), where "CommandName" is the
name of one of the following operations. Note: a command is a value that
encapsulates an operation and the parameters used to create an HTTP request.
You can also create and send a command immediately using the magic methods
available on a client object: $client->commandName(/* parameters */).
You can send the command asynchronously (returning a promise) by appending the
word "Async" to the operation name: $client->commandNameAsync(/* parameters */).
- CreateUser ( array $params = [] )
Creates a user account for the specified Amazon Connect instance.
- DeleteUser ( array $params = [] )
Deletes a user account from the specified Amazon Connect instance.
- DescribeUser ( array $params = [] )
Describes the specified user account.
- DescribeUserHierarchyGroup ( array $params = [] )
Describes the specified hierarchy group.
- DescribeUserHierarchyStructure ( array $params = [] )
Describes the hierarchy structure of the specified Amazon Connect instance.
- GetContactAttributes ( array $params = [] )
Retrieves the contact attributes for the specified contact.
- GetCurrentMetricData ( array $params = [] )
Gets the real-time metric data from the specified Amazon Connect instance.
- GetFederationToken ( array $params = [] )
Retrieves a token for federation.
- GetMetricData ( array $params = [] )
Gets historical metric data from the specified Amazon Connect instance.
- ListContactFlows ( array $params = [] )
Provides information about the contact flows for the specified Amazon Connect instance.
- ListHoursOfOperations ( array $params = [] )
Provides information about the hours of operation for the specified Amazon Connect instance.
- ListPhoneNumbers ( array $params = [] )
Provides information about the phone numbers for the specified Amazon Connect instance.
- ListQueues ( array $params = [] )
Provides information about the queues for the specified Amazon Connect instance.
- ListRoutingProfiles ( array $params = [] )
Provides summary information about the routing profiles for the specified Amazon Connect instance.
- ListSecurityProfiles ( array $params = [] )
Provides summary information about the security profiles for the specified Amazon Connect instance.
- ListTagsForResource ( array $params = [] )
Lists the tags for the specified resource.
- ListUserHierarchyGroups ( array $params = [] )
Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
- ListUsers ( array $params = [] )
Provides summary information about the users for the specified Amazon Connect instance.
- ResumeContactRecording ( array $params = [] )
When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.
- StartChatContact ( array $params = [] )
Initiates a contact flow to start a new chat for the customer.
- StartContactRecording ( array $params = [] )
This API starts recording the contact when the agent joins the call.
- StartOutboundVoiceContact ( array $params = [] )
This API places an outbound call to a contact, and then initiates the contact flow.
- StopContact ( array $params = [] )
Ends the specified contact.
- StopContactRecording ( array $params = [] )
When a contact is being recorded, this API stops recording the call.
- SuspendContactRecording ( array $params = [] )
When a contact is being recorded, this API suspends recording the call.
- TagResource ( array $params = [] )
Adds the specified tags to the specified resource.
- UntagResource ( array $params = [] )
Removes the specified tags from the specified resource.
- UpdateContactAttributes ( array $params = [] )
Creates or updates the contact attributes associated with the specified contact.
- UpdateUserHierarchy ( array $params = [] )
Assigns the specified hierarchy group to the specified user.
- UpdateUserIdentityInfo ( array $params = [] )
Updates the identity information for the specified user.
- UpdateUserPhoneConfig ( array $params = [] )
Updates the phone configuration settings for the specified user.
- UpdateUserRoutingProfile ( array $params = [] )
Assigns the specified routing profile to the specified user.
- UpdateUserSecurityProfiles ( array $params = [] )
Assigns the specified security profiles to the specified user.
Paginators
Paginators handle automatically iterating over paginated API results. Paginators are associated with specific API operations, and they accept the parameters that the corresponding API operation accepts. You can get a paginator from a client class using getPaginator($paginatorName, $operationParameters). This client supports the following paginators:
Operations
CreateUser
$result = $client->createUser([/* ... */]); $promise = $client->createUserAsync([/* ... */]);
Creates a user account for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->createUser([
'DirectoryUserId' => '<string>',
'HierarchyGroupId' => '<string>',
'IdentityInfo' => [
'Email' => '<string>',
'FirstName' => '<string>',
'LastName' => '<string>',
],
'InstanceId' => '<string>', // REQUIRED
'Password' => '<string>',
'PhoneConfig' => [ // REQUIRED
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE', // REQUIRED
],
'RoutingProfileId' => '<string>', // REQUIRED
'SecurityProfileIds' => ['<string>', ...], // REQUIRED
'Tags' => ['<string>', ...],
'Username' => '<string>', // REQUIRED
]);
Parameter Details
Members
- DirectoryUserId
-
- Type: string
The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.
This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.
- HierarchyGroupId
-
- Type: string
The identifier of the hierarchy group for the user.
- IdentityInfo
-
- Type: UserIdentityInfo structure
The information about the identity of the user.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- Password
-
- Type: string
The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.
- PhoneConfig
-
- Required: Yes
- Type: UserPhoneConfig structure
The phone settings for the user.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile for the user.
- SecurityProfileIds
-
- Required: Yes
- Type: Array of strings
The identifier of the security profile for the user.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
- Username
-
- Required: Yes
- Type: string
The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.
Result Syntax
[
'UserArn' => '<string>',
'UserId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The allowed limit for the resource has been exceeded.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
DeleteUser
$result = $client->deleteUser([/* ... */]); $promise = $client->deleteUserAsync([/* ... */]);
Deletes a user account from the specified Amazon Connect instance.
Parameter Syntax
$result = $client->deleteUser([
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
DescribeUser
$result = $client->describeUser([/* ... */]); $promise = $client->describeUserAsync([/* ... */]);
Describes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.
Parameter Syntax
$result = $client->describeUser([
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'User' => [
'Arn' => '<string>',
'DirectoryUserId' => '<string>',
'HierarchyGroupId' => '<string>',
'Id' => '<string>',
'IdentityInfo' => [
'Email' => '<string>',
'FirstName' => '<string>',
'LastName' => '<string>',
],
'PhoneConfig' => [
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE',
],
'RoutingProfileId' => '<string>',
'SecurityProfileIds' => ['<string>', ...],
'Tags' => ['<string>', ...],
'Username' => '<string>',
],
]
Result Details
Members
- User
-
- Type: User structure
Information about the user account and configuration settings.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
DescribeUserHierarchyGroup
$result = $client->describeUserHierarchyGroup([/* ... */]); $promise = $client->describeUserHierarchyGroupAsync([/* ... */]);
Describes the specified hierarchy group.
Parameter Syntax
$result = $client->describeUserHierarchyGroup([
'HierarchyGroupId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'HierarchyGroup' => [
'Arn' => '<string>',
'HierarchyPath' => [
'LevelFive' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelFour' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelOne' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelThree' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelTwo' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
],
'Id' => '<string>',
'LevelId' => '<string>',
'Name' => '<string>',
],
]
Result Details
Members
- HierarchyGroup
-
- Type: HierarchyGroup structure
Information about the hierarchy group.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
DescribeUserHierarchyStructure
$result = $client->describeUserHierarchyStructure([/* ... */]); $promise = $client->describeUserHierarchyStructureAsync([/* ... */]);
Describes the hierarchy structure of the specified Amazon Connect instance.
Parameter Syntax
$result = $client->describeUserHierarchyStructure([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[
'HierarchyStructure' => [
'LevelFive' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelFour' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelOne' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelThree' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelTwo' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
],
]
Result Details
Members
- HierarchyStructure
-
- Type: HierarchyStructure structure
Information about the hierarchy structure.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
GetContactAttributes
$result = $client->getContactAttributes([/* ... */]); $promise = $client->getContactAttributesAsync([/* ... */]);
Retrieves the contact attributes for the specified contact.
Parameter Syntax
$result = $client->getContactAttributes([
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Attributes' => ['<string>', ...],
]
Result Details
Members
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed due to an error or failure with the service.
GetCurrentMetricData
$result = $client->getCurrentMetricData([/* ... */]); $promise = $client->getCurrentMetricDataAsync([/* ... */]);
Gets the real-time metric data from the specified Amazon Connect instance.
For more information, see Real-time Metrics Reports in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->getCurrentMetricData([
'CurrentMetrics' => [ // REQUIRED
[
'Name' => 'AGENTS_ONLINE|AGENTS_AVAILABLE|AGENTS_ON_CALL|AGENTS_NON_PRODUCTIVE|AGENTS_AFTER_CONTACT_WORK|AGENTS_ERROR|AGENTS_STAFFED|CONTACTS_IN_QUEUE|OLDEST_CONTACT_AGE|CONTACTS_SCHEDULED|AGENTS_ON_CONTACT|SLOTS_ACTIVE|SLOTS_AVAILABLE',
'Unit' => 'SECONDS|COUNT|PERCENT',
],
// ...
],
'Filters' => [ // REQUIRED
'Channels' => ['<string>', ...],
'Queues' => ['<string>', ...],
],
'Groupings' => ['<string>', ...],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- CurrentMetrics
-
- Required: Yes
- Type: Array of CurrentMetric structures
The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
- AGENTS_AFTER_CONTACT_WORK
-
Unit: COUNT
- AGENTS_AVAILABLE
-
Unit: COUNT
- AGENTS_ERROR
-
Unit: COUNT
- AGENTS_NON_PRODUCTIVE
-
Unit: COUNT
- AGENTS_ON_CALL
-
Unit: COUNT
- AGENTS_ON_CONTACT
-
Unit: COUNT
- AGENTS_ONLINE
-
Unit: COUNT
- AGENTS_STAFFED
-
Unit: COUNT
- CONTACTS_IN_QUEUE
-
Unit: COUNT
- CONTACTS_SCHEDULED
-
Unit: COUNT
- OLDEST_CONTACT_AGE
-
Unit: SECONDS
- SLOTS_ACTIVE
-
Unit: COUNT
- SLOTS_AVAILABLE
-
Unit: COUNT
- Filters
-
- Required: Yes
- Type: Filters structure
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. The only supported channel is
VOICE. - Groupings
-
- Type: Array of strings
The grouping applied to the metrics returned. For example, when grouped by
QUEUE, the metrics returned apply to each queue rather than aggregated for all queues. If you group byCHANNEL, you should include a Channels filter. The only supported channel isVOICE.If no
Groupingis included in the request, a summary of metrics is returned. - InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Result Syntax
[
'DataSnapshotTime' => <DateTime>,
'MetricResults' => [
[
'Collections' => [
[
'Metric' => [
'Name' => 'AGENTS_ONLINE|AGENTS_AVAILABLE|AGENTS_ON_CALL|AGENTS_NON_PRODUCTIVE|AGENTS_AFTER_CONTACT_WORK|AGENTS_ERROR|AGENTS_STAFFED|CONTACTS_IN_QUEUE|OLDEST_CONTACT_AGE|CONTACTS_SCHEDULED|AGENTS_ON_CONTACT|SLOTS_ACTIVE|SLOTS_AVAILABLE',
'Unit' => 'SECONDS|COUNT|PERCENT',
],
'Value' => <float>,
],
// ...
],
'Dimensions' => [
'Channel' => 'VOICE|CHAT',
'Queue' => [
'Arn' => '<string>',
'Id' => '<string>',
],
],
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- DataSnapshotTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The time at which the metrics were retrieved and cached for pagination.
- MetricResults
-
- Type: Array of CurrentMetricResult structures
Information about the real-time metrics.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed due to an error or failure with the service.
-
The throttling limit has been exceeded.
-
The specified resource was not found.
GetFederationToken
$result = $client->getFederationToken([/* ... */]); $promise = $client->getFederationTokenAsync([/* ... */]);
Retrieves a token for federation.
Parameter Syntax
$result = $client->getFederationToken([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[
'Credentials' => [
'AccessToken' => '<string>',
'AccessTokenExpiration' => <DateTime>,
'RefreshToken' => '<string>',
'RefreshTokenExpiration' => <DateTime>,
],
]
Result Details
Members
- Credentials
-
- Type: Credentials structure
The credentials to use for federation.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
No user with the specified credentials was found in the Amazon Connect instance.
-
Request processing failed due to an error or failure with the service.
-
A resource with the specified name already exists.
GetMetricData
$result = $client->getMetricData([/* ... */]); $promise = $client->getMetricDataAsync([/* ... */]);
Gets historical metric data from the specified Amazon Connect instance.
For more information, see Historical Metrics Reports in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->getMetricData([
'EndTime' => <integer || string || DateTime>, // REQUIRED
'Filters' => [ // REQUIRED
'Channels' => ['<string>', ...],
'Queues' => ['<string>', ...],
],
'Groupings' => ['<string>', ...],
'HistoricalMetrics' => [ // REQUIRED
[
'Name' => 'CONTACTS_QUEUED|CONTACTS_HANDLED|CONTACTS_ABANDONED|CONTACTS_CONSULTED|CONTACTS_AGENT_HUNG_UP_FIRST|CONTACTS_HANDLED_INCOMING|CONTACTS_HANDLED_OUTBOUND|CONTACTS_HOLD_ABANDONS|CONTACTS_TRANSFERRED_IN|CONTACTS_TRANSFERRED_OUT|CONTACTS_TRANSFERRED_IN_FROM_QUEUE|CONTACTS_TRANSFERRED_OUT_FROM_QUEUE|CONTACTS_MISSED|CALLBACK_CONTACTS_HANDLED|API_CONTACTS_HANDLED|OCCUPANCY|HANDLE_TIME|AFTER_CONTACT_WORK_TIME|QUEUED_TIME|ABANDON_TIME|QUEUE_ANSWER_TIME|HOLD_TIME|INTERACTION_TIME|INTERACTION_AND_HOLD_TIME|SERVICE_LEVEL',
'Statistic' => 'SUM|MAX|AVG',
'Threshold' => [
'Comparison' => 'LT',
'ThresholdValue' => <float>,
],
'Unit' => 'SECONDS|COUNT|PERCENT',
],
// ...
],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'StartTime' => <integer || string || DateTime>, // REQUIRED
]);
Parameter Details
Members
- EndTime
-
- Required: Yes
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.
The time range between the start and end time must be less than 24 hours.
- Filters
-
- Required: Yes
- Type: Filters structure
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. The only supported channel is
VOICE. - Groupings
-
- Type: Array of strings
The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.
The only supported grouping is
QUEUE.If no grouping is specified, a summary of metrics for all queues is returned.
- HistoricalMetrics
-
- Required: Yes
- Type: Array of HistoricalMetric structures
The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
- ABANDON_TIME
-
Unit: SECONDS
Statistic: AVG
- AFTER_CONTACT_WORK_TIME
-
Unit: SECONDS
Statistic: AVG
- API_CONTACTS_HANDLED
-
Unit: COUNT
Statistic: SUM
- CALLBACK_CONTACTS_HANDLED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_ABANDONED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_AGENT_HUNG_UP_FIRST
-
Unit: COUNT
Statistic: SUM
- CONTACTS_CONSULTED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HANDLED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HANDLED_INCOMING
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HANDLED_OUTBOUND
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HOLD_ABANDONS
-
Unit: COUNT
Statistic: SUM
- CONTACTS_MISSED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_QUEUED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_IN
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_IN_FROM_QUEUE
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_OUT
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
-
Unit: COUNT
Statistic: SUM
- HANDLE_TIME
-
Unit: SECONDS
Statistic: AVG
- HOLD_TIME
-
Unit: SECONDS
Statistic: AVG
- INTERACTION_AND_HOLD_TIME
-
Unit: SECONDS
Statistic: AVG
- INTERACTION_TIME
-
Unit: SECONDS
Statistic: AVG
- OCCUPANCY
-
Unit: PERCENT
Statistic: AVG
- QUEUE_ANSWER_TIME
-
Unit: SECONDS
Statistic: AVG
- QUEUED_TIME
-
Unit: SECONDS
Statistic: MAX
- SERVICE_LEVEL
-
Unit: PERCENT
Statistic: AVG
Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- StartTime
-
- Required: Yes
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.
The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.
Result Syntax
[
'MetricResults' => [
[
'Collections' => [
[
'Metric' => [
'Name' => 'CONTACTS_QUEUED|CONTACTS_HANDLED|CONTACTS_ABANDONED|CONTACTS_CONSULTED|CONTACTS_AGENT_HUNG_UP_FIRST|CONTACTS_HANDLED_INCOMING|CONTACTS_HANDLED_OUTBOUND|CONTACTS_HOLD_ABANDONS|CONTACTS_TRANSFERRED_IN|CONTACTS_TRANSFERRED_OUT|CONTACTS_TRANSFERRED_IN_FROM_QUEUE|CONTACTS_TRANSFERRED_OUT_FROM_QUEUE|CONTACTS_MISSED|CALLBACK_CONTACTS_HANDLED|API_CONTACTS_HANDLED|OCCUPANCY|HANDLE_TIME|AFTER_CONTACT_WORK_TIME|QUEUED_TIME|ABANDON_TIME|QUEUE_ANSWER_TIME|HOLD_TIME|INTERACTION_TIME|INTERACTION_AND_HOLD_TIME|SERVICE_LEVEL',
'Statistic' => 'SUM|MAX|AVG',
'Threshold' => [
'Comparison' => 'LT',
'ThresholdValue' => <float>,
],
'Unit' => 'SECONDS|COUNT|PERCENT',
],
'Value' => <float>,
],
// ...
],
'Dimensions' => [
'Channel' => 'VOICE|CHAT',
'Queue' => [
'Arn' => '<string>',
'Id' => '<string>',
],
],
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- MetricResults
-
- Type: Array of HistoricalMetricResult structures
Information about the historical metrics.
If no grouping is specified, a summary of metric data is returned.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed due to an error or failure with the service.
-
The throttling limit has been exceeded.
-
The specified resource was not found.
ListContactFlows
$result = $client->listContactFlows([/* ... */]); $promise = $client->listContactFlowsAsync([/* ... */]);
Provides information about the contact flows for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listContactFlows([
'ContactFlowTypes' => ['<string>', ...],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- ContactFlowTypes
-
- Type: Array of strings
The type of contact flow.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'ContactFlowSummaryList' => [
[
'Arn' => '<string>',
'ContactFlowType' => 'CONTACT_FLOW|CUSTOMER_QUEUE|CUSTOMER_HOLD|CUSTOMER_WHISPER|AGENT_HOLD|AGENT_WHISPER|OUTBOUND_WHISPER|AGENT_TRANSFER|QUEUE_TRANSFER',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- ContactFlowSummaryList
-
- Type: Array of ContactFlowSummary structures
Information about the contact flows.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
ListHoursOfOperations
$result = $client->listHoursOfOperations([/* ... */]); $promise = $client->listHoursOfOperationsAsync([/* ... */]);
Provides information about the hours of operation for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listHoursOfOperations([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'HoursOfOperationSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- HoursOfOperationSummaryList
-
- Type: Array of HoursOfOperationSummary structures
Information about the hours of operation.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
ListPhoneNumbers
$result = $client->listPhoneNumbers([/* ... */]); $promise = $client->listPhoneNumbersAsync([/* ... */]);
Provides information about the phone numbers for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listPhoneNumbers([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'PhoneNumberCountryCodes' => ['<string>', ...],
'PhoneNumberTypes' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- PhoneNumberCountryCodes
-
- Type: Array of strings
The ISO country code.
- PhoneNumberTypes
-
- Type: Array of strings
The type of phone number.
Result Syntax
[
'NextToken' => '<string>',
'PhoneNumberSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'PhoneNumber' => '<string>',
'PhoneNumberCountryCode' => 'AF|AL|DZ|AS|AD|AO|AI|AQ|AG|AR|AM|AW|AU|AT|AZ|BS|BH|BD|BB|BY|BE|BZ|BJ|BM|BT|BO|BA|BW|BR|IO|VG|BN|BG|BF|BI|KH|CM|CA|CV|KY|CF|TD|CL|CN|CX|CC|CO|KM|CK|CR|HR|CU|CW|CY|CZ|CD|DK|DJ|DM|DO|TL|EC|EG|SV|GQ|ER|EE|ET|FK|FO|FJ|FI|FR|PF|GA|GM|GE|DE|GH|GI|GR|GL|GD|GU|GT|GG|GN|GW|GY|HT|HN|HK|HU|IS|IN|ID|IR|IQ|IE|IM|IL|IT|CI|JM|JP|JE|JO|KZ|KE|KI|KW|KG|LA|LV|LB|LS|LR|LY|LI|LT|LU|MO|MK|MG|MW|MY|MV|ML|MT|MH|MR|MU|YT|MX|FM|MD|MC|MN|ME|MS|MA|MZ|MM|NA|NR|NP|NL|AN|NC|NZ|NI|NE|NG|NU|KP|MP|NO|OM|PK|PW|PA|PG|PY|PE|PH|PN|PL|PT|PR|QA|CG|RE|RO|RU|RW|BL|SH|KN|LC|MF|PM|VC|WS|SM|ST|SA|SN|RS|SC|SL|SG|SX|SK|SI|SB|SO|ZA|KR|ES|LK|SD|SR|SJ|SZ|SE|CH|SY|TW|TJ|TZ|TH|TG|TK|TO|TT|TN|TR|TM|TC|TV|VI|UG|UA|AE|GB|US|UY|UZ|VU|VA|VE|VN|WF|EH|YE|ZM|ZW',
'PhoneNumberType' => 'TOLL_FREE|DID',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- PhoneNumberSummaryList
-
- Type: Array of PhoneNumberSummary structures
Information about the phone numbers.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
ListQueues
$result = $client->listQueues([/* ... */]); $promise = $client->listQueuesAsync([/* ... */]);
Provides information about the queues for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listQueues([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'QueueTypes' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- QueueTypes
-
- Type: Array of strings
The type of queue.
Result Syntax
[
'NextToken' => '<string>',
'QueueSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'QueueType' => 'STANDARD|AGENT',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- QueueSummaryList
-
- Type: Array of QueueSummary structures
Information about the queues.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
ListRoutingProfiles
$result = $client->listRoutingProfiles([/* ... */]); $promise = $client->listRoutingProfilesAsync([/* ... */]);
Provides summary information about the routing profiles for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listRoutingProfiles([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'RoutingProfileSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- RoutingProfileSummaryList
-
- Type: Array of RoutingProfileSummary structures
Information about the routing profiles.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
ListSecurityProfiles
$result = $client->listSecurityProfiles([/* ... */]); $promise = $client->listSecurityProfilesAsync([/* ... */]);
Provides summary information about the security profiles for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listSecurityProfiles([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'SecurityProfileSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- SecurityProfileSummaryList
-
- Type: Array of SecurityProfileSummary structures
Information about the security profiles.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
ListTagsForResource
$result = $client->listTagsForResource([/* ... */]); $promise = $client->listTagsForResourceAsync([/* ... */]);
Lists the tags for the specified resource.
Parameter Syntax
$result = $client->listTagsForResource([
'resourceArn' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[
'tags' => ['<string>', ...],
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed due to an error or failure with the service.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
ListUserHierarchyGroups
$result = $client->listUserHierarchyGroups([/* ... */]); $promise = $client->listUserHierarchyGroupsAsync([/* ... */]);
Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listUserHierarchyGroups([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'UserHierarchyGroupSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- UserHierarchyGroupSummaryList
-
- Type: Array of HierarchyGroupSummary structures
Information about the hierarchy groups.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
ListUsers
$result = $client->listUsers([/* ... */]); $promise = $client->listUsersAsync([/* ... */]);
Provides summary information about the users for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listUsers([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximimum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'UserSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Username' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- UserSummaryList
-
- Type: Array of UserSummary structures
Information about the users.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
ResumeContactRecording
$result = $client->resumeContactRecording([/* ... */]); $promise = $client->resumeContactRecordingAsync([/* ... */]);
When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->resumeContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed due to an error or failure with the service.
StartChatContact
$result = $client->startChatContact([/* ... */]); $promise = $client->startChatContactAsync([/* ... */]);
Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.
When a new chat contact is successfully created, clients need to subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.
Parameter Syntax
$result = $client->startChatContact([
'Attributes' => ['<string>', ...],
'ClientToken' => '<string>',
'ContactFlowId' => '<string>', // REQUIRED
'InitialMessage' => [
'Content' => '<string>', // REQUIRED
'ContentType' => '<string>', // REQUIRED
],
'InstanceId' => '<string>', // REQUIRED
'ParticipantDetails' => [ // REQUIRED
'DisplayName' => '<string>', // REQUIRED
],
]);
Parameter Details
Members
- Attributes
-
- Type: Associative array of custom strings keys (AttributeName) to strings
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow for the chat.
- InitialMessage
-
- Type: ChatMessage structure
The initial message to be sent to the newly created chat.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- ParticipantDetails
-
- Required: Yes
- Type: ParticipantDetails structure
Information identifying the participant.
Result Syntax
[
'ContactId' => '<string>',
'ParticipantId' => '<string>',
'ParticipantToken' => '<string>',
]
Result Details
Members
- ContactId
-
- Type: string
The identifier of this contact within the Amazon Connect instance.
- ParticipantId
-
- Type: string
The identifier for a chat participant. The participantId for a chat participant is the same throughout the chat lifecycle.
- ParticipantToken
-
- Type: string
The token used by the chat participant to call CreateParticipantConnection. The participant token is valid for the lifetime of a chat participant.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed due to an error or failure with the service.
-
The allowed limit for the resource has been exceeded.
StartContactRecording
$result = $client->startContactRecording([/* ... */]); $promise = $client->startContactRecordingAsync([/* ... */]);
This API starts recording the contact when the agent joins the call. StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording.
You can use this API to override the recording behavior configured in the Set recording behavior block.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->startContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'VoiceRecordingConfiguration' => [ // REQUIRED
'VoiceRecordingTrack' => 'FROM_AGENT|TO_AGENT|ALL',
],
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- VoiceRecordingConfiguration
-
- Required: Yes
- Type: VoiceRecordingConfiguration structure
Who is being recorded.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed due to an error or failure with the service.
StartOutboundVoiceContact
$result = $client->startOutboundVoiceContact([/* ... */]); $promise = $client->startOutboundVoiceContactAsync([/* ... */]);
This API places an outbound call to a contact, and then initiates the contact flow. It performs the actions in the contact flow that's specified (in ContactFlowId).
Agents are not involved in initiating the outbound API (that is, dialing the contact). If the contact flow places an outbound call to a contact, and then puts the contact in queue, that's when the call is routed to the agent, like any other inbound case.
There is a 60 second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.
Parameter Syntax
$result = $client->startOutboundVoiceContact([
'Attributes' => ['<string>', ...],
'ClientToken' => '<string>',
'ContactFlowId' => '<string>', // REQUIRED
'DestinationPhoneNumber' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>',
'SourcePhoneNumber' => '<string>',
]);
Parameter Details
Members
- Attributes
-
- Type: Associative array of custom strings keys (AttributeName) to strings
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned. If the contact is disconnected, a new contact is started.
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow for the outbound call.
- DestinationPhoneNumber
-
- Required: Yes
- Type: string
The phone number of the customer, in E.164 format.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- QueueId
-
- Type: string
The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.
- SourcePhoneNumber
-
- Type: string
The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.
Result Syntax
[
'ContactId' => '<string>',
]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed due to an error or failure with the service.
-
The allowed limit for the resource has been exceeded.
-
DestinationNotAllowedException:
Outbound calls to the destination number are not allowed.
-
OutboundContactNotPermittedException:
The contact is not permitted.
StopContact
$result = $client->stopContact([/* ... */]); $promise = $client->stopContactAsync([/* ... */]);
Ends the specified contact.
Parameter Syntax
$result = $client->stopContact([
'ContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The contact with the specified ID is not active or does not exist.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed due to an error or failure with the service.
StopContactRecording
$result = $client->stopContactRecording([/* ... */]); $promise = $client->stopContactRecordingAsync([/* ... */]);
When a contact is being recorded, this API stops recording the call. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->stopContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed due to an error or failure with the service.
SuspendContactRecording
$result = $client->suspendContactRecording([/* ... */]); $promise = $client->suspendContactRecordingAsync([/* ... */]);
When a contact is being recorded, this API suspends recording the call. For example, you might suspend the call recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording.
The period of time that the recording is suspended is filled with silence in the final recording.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->suspendContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed due to an error or failure with the service.
TagResource
$result = $client->tagResource([/* ... */]); $promise = $client->tagResourceAsync([/* ... */]);
Adds the specified tags to the specified resource.
The supported resource type is users.
Parameter Syntax
$result = $client->tagResource([
'resourceArn' => '<string>', // REQUIRED
'tags' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed due to an error or failure with the service.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
UntagResource
$result = $client->untagResource([/* ... */]); $promise = $client->untagResourceAsync([/* ... */]);
Removes the specified tags from the specified resource.
Parameter Syntax
$result = $client->untagResource([
'resourceArn' => '<string>', // REQUIRED
'tagKeys' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed due to an error or failure with the service.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
UpdateContactAttributes
$result = $client->updateContactAttributes([/* ... */]); $promise = $client->updateContactAttributesAsync([/* ... */]);
Creates or updates the contact attributes associated with the specified contact.
You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.
Contact attributes are available in Amazon Connect for 24 months, and are then deleted.
Important: You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.
Parameter Syntax
$result = $client->updateContactAttributes([
'Attributes' => ['<string>', ...], // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Attributes
-
- Required: Yes
- Type: Associative array of custom strings keys (AttributeName) to strings
The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.
You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed due to an error or failure with the service.
UpdateUserHierarchy
$result = $client->updateUserHierarchy([/* ... */]); $promise = $client->updateUserHierarchyAsync([/* ... */]);
Assigns the specified hierarchy group to the specified user.
Parameter Syntax
$result = $client->updateUserHierarchy([
'HierarchyGroupId' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
UpdateUserIdentityInfo
$result = $client->updateUserIdentityInfo([/* ... */]); $promise = $client->updateUserIdentityInfoAsync([/* ... */]);
Updates the identity information for the specified user.
Parameter Syntax
$result = $client->updateUserIdentityInfo([
'IdentityInfo' => [ // REQUIRED
'Email' => '<string>',
'FirstName' => '<string>',
'LastName' => '<string>',
],
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- IdentityInfo
-
- Required: Yes
- Type: UserIdentityInfo structure
The identity information for the user.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- UserId
-
- Required: Yes
- Type: string
The identifier of the user account.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
UpdateUserPhoneConfig
$result = $client->updateUserPhoneConfig([/* ... */]); $promise = $client->updateUserPhoneConfigAsync([/* ... */]);
Updates the phone configuration settings for the specified user.
Parameter Syntax
$result = $client->updateUserPhoneConfig([
'InstanceId' => '<string>', // REQUIRED
'PhoneConfig' => [ // REQUIRED
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE', // REQUIRED
],
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- PhoneConfig
-
- Required: Yes
- Type: UserPhoneConfig structure
Information about phone configuration settings for the user.
- UserId
-
- Required: Yes
- Type: string
The identifier of the user account.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
UpdateUserRoutingProfile
$result = $client->updateUserRoutingProfile([/* ... */]); $promise = $client->updateUserRoutingProfileAsync([/* ... */]);
Assigns the specified routing profile to the specified user.
Parameter Syntax
$result = $client->updateUserRoutingProfile([
'InstanceId' => '<string>', // REQUIRED
'RoutingProfileId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
UpdateUserSecurityProfiles
$result = $client->updateUserSecurityProfiles([/* ... */]); $promise = $client->updateUserSecurityProfilesAsync([/* ... */]);
Assigns the specified security profiles to the specified user.
Parameter Syntax
$result = $client->updateUserSecurityProfiles([
'InstanceId' => '<string>', // REQUIRED
'SecurityProfileIds' => ['<string>', ...], // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed due to an error or failure with the service.
Shapes
ChatMessage
Description
A chat message.
Members
ContactFlowSummary
Description
Contains summary information about a contact flow.
Members
ContactNotFoundException
Description
The contact with the specified ID is not active or does not exist.
Members
Credentials
Description
Contains credentials to use for federation.
Members
- AccessToken
-
- Type: string
An access token generated for a federated user to access Amazon Connect.
- AccessTokenExpiration
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
A token generated with an expiration time for the session a user is logged in to Amazon Connect.
- RefreshToken
-
- Type: string
Renews a token generated for a user to access the Amazon Connect instance.
- RefreshTokenExpiration
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
Renews the expiration timer for a generated token.
CurrentMetric
Description
Contains information about a real-time metric. For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
Members
CurrentMetricData
Description
Contains the data for a real-time metric.
Members
- Metric
-
- Type: CurrentMetric structure
Information about the metric.
- Value
-
- Type: double
The value of the metric.
CurrentMetricResult
Description
Contains information about a set of real-time metrics.
Members
- Collections
-
- Type: Array of CurrentMetricData structures
The set of metrics.
- Dimensions
-
- Type: Dimensions structure
The dimensions for the metrics.
DestinationNotAllowedException
Description
Outbound calls to the destination number are not allowed.
Members
Dimensions
Description
Contains information about the dimensions for a set of metrics.
Members
- Channel
-
- Type: string
The channel used for grouping and filters.
- Queue
-
- Type: QueueReference structure
Information about the queue for which metrics are returned.
DuplicateResourceException
Filters
Description
Contains the filter to apply when retrieving metrics.
Members
HierarchyGroup
Description
Contains information about a hierarchy group.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the hierarchy group.
- HierarchyPath
-
- Type: HierarchyPath structure
Information about the levels in the hierarchy group.
- Id
-
- Type: string
The identifier of the hierarchy group.
- LevelId
-
- Type: string
The identifier of the level in the hierarchy group.
- Name
-
- Type: string
The name of the hierarchy group.
HierarchyGroupSummary
Description
Contains summary information about a hierarchy group.
Members
HierarchyLevel
Description
Contains information about a hierarchy level.
Members
HierarchyPath
Description
Contains information about the levels of a hierarchy group.
Members
- LevelFive
-
- Type: HierarchyGroupSummary structure
Information about level five.
- LevelFour
-
- Type: HierarchyGroupSummary structure
Information about level four.
- LevelOne
-
- Type: HierarchyGroupSummary structure
Information about level one.
- LevelThree
-
- Type: HierarchyGroupSummary structure
Information about level three.
- LevelTwo
-
- Type: HierarchyGroupSummary structure
Information about level two.
HierarchyStructure
Description
Contains information about a hierarchy structure.
Members
- LevelFive
-
- Type: HierarchyLevel structure
Information about level five.
- LevelFour
-
- Type: HierarchyLevel structure
Information about level four.
- LevelOne
-
- Type: HierarchyLevel structure
Information about level one.
- LevelThree
-
- Type: HierarchyLevel structure
Information about level three.
- LevelTwo
-
- Type: HierarchyLevel structure
Information about level two.
HistoricalMetric
Description
Contains information about a historical metric. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
Members
- Name
-
- Type: string
The name of the metric.
- Statistic
-
- Type: string
The statistic for the metric.
- Threshold
-
- Type: Threshold structure
The threshold for the metric, used with service level metrics.
- Unit
-
- Type: string
The unit for the metric.
HistoricalMetricData
Description
Contains the data for a historical metric.
Members
- Metric
-
- Type: HistoricalMetric structure
Information about the metric.
- Value
-
- Type: double
The value of the metric.
HistoricalMetricResult
Description
Contains information about the historical metrics retrieved.
Members
- Collections
-
- Type: Array of HistoricalMetricData structures
The set of metrics.
- Dimensions
-
- Type: Dimensions structure
The dimension for the metrics.
HoursOfOperationSummary
Description
Contains summary information about hours of operation for a contact center.
Members
InternalServiceException
Description
Request processing failed due to an error or failure with the service.
Members
InvalidParameterException
Description
One or more of the specified parameters are not valid.
Members
InvalidRequestException
LimitExceededException
Description
The allowed limit for the resource has been exceeded.
Members
OutboundContactNotPermittedException
ParticipantDetails
Description
The customer's details.
Members
PhoneNumberSummary
Description
Contains summary information about a phone number for a contact center.
Members
QueueReference
Description
Contains information about a queue resource for which metrics are returned.
Members
QueueSummary
Description
Contains summary information about a queue.
Members
ResourceNotFoundException
RoutingProfileSummary
Description
Contains summary information about a routing profile.
Members
SecurityProfileSummary
Description
Contains information about a security profile.
Members
Threshold
Description
Contains information about the threshold for service level metrics.
Members
ThrottlingException
User
Description
Contains information about a user account for a Amazon Connect instance.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the user account.
- DirectoryUserId
-
- Type: string
The identifier of the user account in the directory used for identity management.
- HierarchyGroupId
-
- Type: string
The identifier of the hierarchy group for the user.
- Id
-
- Type: string
The identifier of the user account.
- IdentityInfo
-
- Type: UserIdentityInfo structure
Information about the user identity.
- PhoneConfig
-
- Type: UserPhoneConfig structure
Information about the phone configuration for the user.
- RoutingProfileId
-
- Type: string
The identifier of the routing profile for the user.
- SecurityProfileIds
-
- Type: Array of strings
The identifiers of the security profiles for the user.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags.
- Username
-
- Type: string
The user name assigned to the user account.
UserIdentityInfo
Description
Contains information about the identity of a user.
Members
-
- Type: string
The email address. If you are using SAML for identity management and include this parameter, an error is returned.
- FirstName
-
- Type: string
The first name. This is required if you are using Amazon Connect or SAML for identity management.
- LastName
-
- Type: string
The last name. This is required if you are using Amazon Connect or SAML for identity management.
UserNotFoundException
Description
No user with the specified credentials was found in the Amazon Connect instance.
Members
UserPhoneConfig
Description
Contains information about the phone configuration settings for a user.
Members
UserSummary
Description
Contains summary information about a user.
