Amazon Connect Service 2017-08-08
- Client: Aws\Connect\ConnectClient
- Service ID: connect
- Version: 2017-08-08
This page describes the parameters and results for the operations of the Amazon Connect Service (2017-08-08), and shows how to use the Aws\Connect\ConnectClient object to call the described operations. This documentation is specific to the 2017-08-08 API version of the service.
Operation Summary
Each of the following operations can be created from a client using
$client->getCommand('CommandName'), where "CommandName" is the
name of one of the following operations. Note: a command is a value that
encapsulates an operation and the parameters used to create an HTTP request.
You can also create and send a command immediately using the magic methods
available on a client object: $client->commandName(/* parameters */).
You can send the command asynchronously (returning a promise) by appending the
word "Async" to the operation name: $client->commandNameAsync(/* parameters */).
- AssociateApprovedOrigin ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateInstanceStorageConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateLambdaFunction ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateLexBot ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateQueueQuickConnects ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateRoutingProfileQueues ( array $params = [] )
Associates a set of queues with a routing profile.
- AssociateSecurityKey ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateContactFlow ( array $params = [] )
Creates a contact flow for the specified Amazon Connect instance.
- CreateInstance ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateIntegrationAssociation ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateQueue ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateQuickConnect ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateRoutingProfile ( array $params = [] )
Creates a new routing profile.
- CreateUseCase ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateUser ( array $params = [] )
Creates a user account for the specified Amazon Connect instance.
- CreateUserHierarchyGroup ( array $params = [] )
Creates a new user hierarchy group.
- DeleteInstance ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DeleteIntegrationAssociation ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DeleteQuickConnect ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DeleteUseCase ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DeleteUser ( array $params = [] )
Deletes a user account from the specified Amazon Connect instance.
- DeleteUserHierarchyGroup ( array $params = [] )
Deletes an existing user hierarchy group.
- DescribeContactFlow ( array $params = [] )
Describes the specified contact flow.
- DescribeHoursOfOperation ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeInstance ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeInstanceAttribute ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeInstanceStorageConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeQueue ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeQuickConnect ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeRoutingProfile ( array $params = [] )
Describes the specified routing profile.
- DescribeUser ( array $params = [] )
Describes the specified user account.
- DescribeUserHierarchyGroup ( array $params = [] )
Describes the specified hierarchy group.
- DescribeUserHierarchyStructure ( array $params = [] )
Describes the hierarchy structure of the specified Amazon Connect instance.
- DisassociateApprovedOrigin ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateInstanceStorageConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateLambdaFunction ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateLexBot ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateQueueQuickConnects ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateRoutingProfileQueues ( array $params = [] )
Disassociates a set of queues from a routing profile.
- DisassociateSecurityKey ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- GetContactAttributes ( array $params = [] )
Retrieves the contact attributes for the specified contact.
- GetCurrentMetricData ( array $params = [] )
Gets the real-time metric data from the specified Amazon Connect instance.
- GetFederationToken ( array $params = [] )
Retrieves a token for federation.
- GetMetricData ( array $params = [] )
Gets historical metric data from the specified Amazon Connect instance.
- ListApprovedOrigins ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListContactFlows ( array $params = [] )
Provides information about the contact flows for the specified Amazon Connect instance.
- ListHoursOfOperations ( array $params = [] )
Provides information about the hours of operation for the specified Amazon Connect instance.
- ListInstanceAttributes ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListInstanceStorageConfigs ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListInstances ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListIntegrationAssociations ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListLambdaFunctions ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListLexBots ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListPhoneNumbers ( array $params = [] )
Provides information about the phone numbers for the specified Amazon Connect instance.
- ListPrompts ( array $params = [] )
Provides information about the prompts for the specified Amazon Connect instance.
- ListQueueQuickConnects ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListQueues ( array $params = [] )
Provides information about the queues for the specified Amazon Connect instance.
- ListQuickConnects ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListRoutingProfileQueues ( array $params = [] )
Lists the queues associated with a routing profile.
- ListRoutingProfiles ( array $params = [] )
Provides summary information about the routing profiles for the specified Amazon Connect instance.
- ListSecurityKeys ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListSecurityProfiles ( array $params = [] )
Provides summary information about the security profiles for the specified Amazon Connect instance.
- ListTagsForResource ( array $params = [] )
Lists the tags for the specified resource.
- ListUseCases ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListUserHierarchyGroups ( array $params = [] )
Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
- ListUsers ( array $params = [] )
Provides summary information about the users for the specified Amazon Connect instance.
- ResumeContactRecording ( array $params = [] )
When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.
- StartChatContact ( array $params = [] )
Initiates a contact flow to start a new chat for the customer.
- StartContactRecording ( array $params = [] )
Starts recording the contact when the agent joins the call.
- StartOutboundVoiceContact ( array $params = [] )
Places an outbound call to a contact, and then initiates the contact flow.
- StartTaskContact ( array $params = [] )
Initiates a contact flow to start a new task.
- StopContact ( array $params = [] )
Ends the specified contact.
- StopContactRecording ( array $params = [] )
Stops recording a call when a contact is being recorded.
- SuspendContactRecording ( array $params = [] )
When a contact is being recorded, this API suspends recording the call.
- TagResource ( array $params = [] )
Adds the specified tags to the specified resource.
- UntagResource ( array $params = [] )
Removes the specified tags from the specified resource.
- UpdateContactAttributes ( array $params = [] )
Creates or updates the contact attributes associated with the specified contact.
- UpdateContactFlowContent ( array $params = [] )
Updates the specified contact flow.
- UpdateContactFlowName ( array $params = [] )
The name of the contact flow.
- UpdateInstanceAttribute ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateInstanceStorageConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQueueHoursOfOperation ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQueueMaxContacts ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQueueName ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQueueOutboundCallerConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQueueStatus ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQuickConnectConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQuickConnectName ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateRoutingProfileConcurrency ( array $params = [] )
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
- UpdateRoutingProfileDefaultOutboundQueue ( array $params = [] )
Updates the default outbound queue of a routing profile.
- UpdateRoutingProfileName ( array $params = [] )
Updates the name and description of a routing profile.
- UpdateRoutingProfileQueues ( array $params = [] )
Updates the properties associated with a set of queues for a routing profile.
- UpdateUserHierarchy ( array $params = [] )
Assigns the specified hierarchy group to the specified user.
- UpdateUserHierarchyGroupName ( array $params = [] )
Updates the name of the user hierarchy group.
- UpdateUserHierarchyStructure ( array $params = [] )
Updates the user hierarchy structure: add, remove, and rename user hierarchy levels.
- UpdateUserIdentityInfo ( array $params = [] )
Updates the identity information for the specified user.
- UpdateUserPhoneConfig ( array $params = [] )
Updates the phone configuration settings for the specified user.
- UpdateUserRoutingProfile ( array $params = [] )
Assigns the specified routing profile to the specified user.
- UpdateUserSecurityProfiles ( array $params = [] )
Assigns the specified security profiles to the specified user.
Paginators
Paginators handle automatically iterating over paginated API results. Paginators are associated with specific API operations, and they accept the parameters that the corresponding API operation accepts. You can get a paginator from a client class using getPaginator($paginatorName, $operationParameters). This client supports the following paginators:
- GetCurrentMetricData
- GetMetricData
- ListApprovedOrigins
- ListContactFlows
- ListHoursOfOperations
- ListInstanceAttributes
- ListInstanceStorageConfigs
- ListInstances
- ListIntegrationAssociations
- ListLambdaFunctions
- ListLexBots
- ListPhoneNumbers
- ListPrompts
- ListQueueQuickConnects
- ListQueues
- ListQuickConnects
- ListRoutingProfileQueues
- ListRoutingProfiles
- ListSecurityKeys
- ListSecurityProfiles
- ListUseCases
- ListUserHierarchyGroups
- ListUsers
Operations
AssociateApprovedOrigin
$result = $client->associateApprovedOrigin([/* ... */]); $promise = $client->associateApprovedOriginAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Associates an approved origin to an Amazon Connect instance.
Parameter Syntax
$result = $client->associateApprovedOrigin([
'InstanceId' => '<string>', // REQUIRED
'Origin' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
AssociateInstanceStorageConfig
$result = $client->associateInstanceStorageConfig([/* ... */]); $promise = $client->associateInstanceStorageConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Associates a storage resource type for the first time. You can only associate one type of storage configuration in a single call. This means, for example, that you can't define an instance with multiple S3 buckets for storing chat transcripts.
This API does not create a resource that doesn't exist. It only associates it to the instance. Ensure that the resource being specified in the storage configuration, like an S3 bucket, exists when being used for association.
Parameter Syntax
$result = $client->associateInstanceStorageConfig([
'InstanceId' => '<string>', // REQUIRED
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS', // REQUIRED
'StorageConfig' => [ // REQUIRED
'AssociationId' => '<string>',
'KinesisFirehoseConfig' => [
'FirehoseArn' => '<string>', // REQUIRED
],
'KinesisStreamConfig' => [
'StreamArn' => '<string>', // REQUIRED
],
'KinesisVideoStreamConfig' => [
'EncryptionConfig' => [ // REQUIRED
'EncryptionType' => 'KMS', // REQUIRED
'KeyId' => '<string>', // REQUIRED
],
'Prefix' => '<string>', // REQUIRED
'RetentionPeriodHours' => <integer>, // REQUIRED
],
'S3Config' => [
'BucketName' => '<string>', // REQUIRED
'BucketPrefix' => '<string>', // REQUIRED
'EncryptionConfig' => [
'EncryptionType' => 'KMS', // REQUIRED
'KeyId' => '<string>', // REQUIRED
],
],
'StorageType' => 'S3|KINESIS_VIDEO_STREAM|KINESIS_STREAM|KINESIS_FIREHOSE', // REQUIRED
],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
- StorageConfig
-
- Required: Yes
- Type: InstanceStorageConfig structure
A valid storage type.
Result Syntax
[
'AssociationId' => '<string>',
]
Result Details
Members
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
AssociateLambdaFunction
$result = $client->associateLambdaFunction([/* ... */]); $promise = $client->associateLambdaFunctionAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Allows the specified Amazon Connect instance to access the specified Lambda function.
Parameter Syntax
$result = $client->associateLambdaFunction([
'FunctionArn' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
AssociateLexBot
$result = $client->associateLexBot([/* ... */]); $promise = $client->associateLexBotAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Allows the specified Amazon Connect instance to access the specified Amazon Lex bot.
Parameter Syntax
$result = $client->associateLexBot([
'InstanceId' => '<string>', // REQUIRED
'LexBot' => [ // REQUIRED
'LexRegion' => '<string>',
'Name' => '<string>',
],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- LexBot
-
- Required: Yes
- Type: LexBot structure
The Amazon Lex box to associate with the instance.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
AssociateQueueQuickConnects
$result = $client->associateQueueQuickConnects([/* ... */]); $promise = $client->associateQueueQuickConnectsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Associates a set of quick connects with a queue.
Parameter Syntax
$result = $client->associateQueueQuickConnects([
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
'QuickConnectIds' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
AssociateRoutingProfileQueues
$result = $client->associateRoutingProfileQueues([/* ... */]); $promise = $client->associateRoutingProfileQueuesAsync([/* ... */]);
Associates a set of queues with a routing profile.
Parameter Syntax
$result = $client->associateRoutingProfileQueues([
'InstanceId' => '<string>', // REQUIRED
'QueueConfigs' => [ // REQUIRED
[
'Delay' => <integer>, // REQUIRED
'Priority' => <integer>, // REQUIRED
'QueueReference' => [ // REQUIRED
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
],
// ...
],
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- QueueConfigs
-
- Required: Yes
- Type: Array of RoutingProfileQueueConfig structures
The queues to associate with this routing profile.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
AssociateSecurityKey
$result = $client->associateSecurityKey([/* ... */]); $promise = $client->associateSecurityKeyAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Associates a security key to the instance.
Parameter Syntax
$result = $client->associateSecurityKey([
'InstanceId' => '<string>', // REQUIRED
'Key' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'AssociationId' => '<string>',
]
Result Details
Members
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
CreateContactFlow
$result = $client->createContactFlow([/* ... */]); $promise = $client->createContactFlowAsync([/* ... */]);
Creates a contact flow for the specified Amazon Connect instance.
You can also create and update contact flows using the Amazon Connect Flow language.
Parameter Syntax
$result = $client->createContactFlow([
'Content' => '<string>', // REQUIRED
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'Tags' => ['<string>', ...],
'Type' => 'CONTACT_FLOW|CUSTOMER_QUEUE|CUSTOMER_HOLD|CUSTOMER_WHISPER|AGENT_HOLD|AGENT_WHISPER|OUTBOUND_WHISPER|AGENT_TRANSFER|QUEUE_TRANSFER', // REQUIRED
]);
Parameter Details
Members
- Content
-
- Required: Yes
- Type: string
The content of the contact flow.
- Description
-
- Type: string
The description of the contact flow.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- Name
-
- Required: Yes
- Type: string
The name of the contact flow.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
- Type
-
- Required: Yes
- Type: string
The type of the contact flow. For descriptions of the available types, see Choose a Contact Flow Type in the Amazon Connect Administrator Guide.
Result Syntax
[
'ContactFlowArn' => '<string>',
'ContactFlowId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
The contact flow is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The allowed limit for the resource has been exceeded.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateInstance
$result = $client->createInstance([/* ... */]); $promise = $client->createInstanceAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Initiates an Amazon Connect instance with all the supported channels enabled. It does not attach any storage, such as Amazon Simple Storage Service (Amazon S3) or Amazon Kinesis. It also does not allow for any configurations on features, such as Contact Lens for Amazon Connect.
Parameter Syntax
$result = $client->createInstance([
'ClientToken' => '<string>',
'DirectoryId' => '<string>',
'IdentityManagementType' => 'SAML|CONNECT_MANAGED|EXISTING_DIRECTORY', // REQUIRED
'InboundCallsEnabled' => true || false, // REQUIRED
'InstanceAlias' => '<string>',
'OutboundCallsEnabled' => true || false, // REQUIRED
]);
Parameter Details
Members
- ClientToken
-
- Type: string
The idempotency token.
- DirectoryId
-
- Type: string
The identifier for the directory.
- IdentityManagementType
-
- Required: Yes
- Type: string
The type of identity management for your Amazon Connect users.
- InboundCallsEnabled
-
- Required: Yes
- Type: boolean
Your contact center handles incoming contacts.
- InstanceAlias
-
- Type: string
The name for your instance.
- OutboundCallsEnabled
-
- Required: Yes
- Type: boolean
Your contact center allows outbound calls.
Result Syntax
[
'Arn' => '<string>',
'Id' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
CreateIntegrationAssociation
$result = $client->createIntegrationAssociation([/* ... */]); $promise = $client->createIntegrationAssociationAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Create an AppIntegration association with an Amazon Connect instance.
Parameter Syntax
$result = $client->createIntegrationAssociation([
'InstanceId' => '<string>', // REQUIRED
'IntegrationArn' => '<string>', // REQUIRED
'IntegrationType' => 'EVENT', // REQUIRED
'SourceApplicationName' => '<string>', // REQUIRED
'SourceApplicationUrl' => '<string>', // REQUIRED
'SourceType' => 'SALESFORCE|ZENDESK', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- IntegrationArn
-
- Required: Yes
- Type: string
The Amazon Resource Name (ARN) of the integration.
- IntegrationType
-
- Required: Yes
- Type: string
The type of information to be ingested.
- SourceApplicationName
-
- Required: Yes
- Type: string
The name of the external application.
- SourceApplicationUrl
-
- Required: Yes
- Type: string
The URL for the external application.
- SourceType
-
- Required: Yes
- Type: string
The type of the data source.
Result Syntax
[
'IntegrationAssociationArn' => '<string>',
'IntegrationAssociationId' => '<string>',
]
Result Details
Members
Errors
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
CreateQueue
$result = $client->createQueue([/* ... */]); $promise = $client->createQueueAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Creates a new queue for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->createQueue([
'Description' => '<string>',
'HoursOfOperationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'MaxContacts' => <integer>,
'Name' => '<string>', // REQUIRED
'OutboundCallerConfig' => [
'OutboundCallerIdName' => '<string>',
'OutboundCallerIdNumberId' => '<string>',
'OutboundFlowId' => '<string>',
],
'QuickConnectIds' => ['<string>', ...],
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the queue.
- HoursOfOperationId
-
- Required: Yes
- Type: string
The identifier for the hours of operation.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxContacts
-
- Type: int
The maximum number of contacts that can be in the queue before it is considered full.
- Name
-
- Required: Yes
- Type: string
The name of the queue.
- OutboundCallerConfig
-
- Type: OutboundCallerConfig structure
The outbound caller ID name, number, and outbound whisper flow.
- QuickConnectIds
-
- Type: Array of strings
The quick connects available to agents who are working the queue.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
Result Syntax
[
'QueueArn' => '<string>',
'QueueId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateQuickConnect
$result = $client->createQuickConnect([/* ... */]); $promise = $client->createQuickConnectAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Creates a quick connect for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->createQuickConnect([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'QuickConnectConfig' => [ // REQUIRED
'PhoneConfig' => [
'PhoneNumber' => '<string>', // REQUIRED
],
'QueueConfig' => [
'ContactFlowId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER', // REQUIRED
'UserConfig' => [
'ContactFlowId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
],
],
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the quick connect.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- Name
-
- Required: Yes
- Type: string
The name of the quick connect.
- QuickConnectConfig
-
- Required: Yes
- Type: QuickConnectConfig structure
Configuration settings for the quick connect.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
Result Syntax
[
'QuickConnectARN' => '<string>',
'QuickConnectId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateRoutingProfile
$result = $client->createRoutingProfile([/* ... */]); $promise = $client->createRoutingProfileAsync([/* ... */]);
Creates a new routing profile.
Parameter Syntax
$result = $client->createRoutingProfile([
'DefaultOutboundQueueId' => '<string>', // REQUIRED
'Description' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'MediaConcurrencies' => [ // REQUIRED
[
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'Concurrency' => <integer>, // REQUIRED
],
// ...
],
'Name' => '<string>', // REQUIRED
'QueueConfigs' => [
[
'Delay' => <integer>, // REQUIRED
'Priority' => <integer>, // REQUIRED
'QueueReference' => [ // REQUIRED
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
],
// ...
],
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- DefaultOutboundQueueId
-
- Required: Yes
- Type: string
The default outbound queue for the routing profile.
- Description
-
- Required: Yes
- Type: string
Description of the routing profile. Must not be more than 250 characters.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MediaConcurrencies
-
- Required: Yes
- Type: Array of MediaConcurrency structures
The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
- Name
-
- Required: Yes
- Type: string
The name of the routing profile. Must not be more than 127 characters.
- QueueConfigs
-
- Type: Array of RoutingProfileQueueConfig structures
The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
Result Syntax
[
'RoutingProfileArn' => '<string>',
'RoutingProfileId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateUseCase
$result = $client->createUseCase([/* ... */]); $promise = $client->createUseCaseAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Creates a use case for an AppIntegration association.
Parameter Syntax
$result = $client->createUseCase([
'InstanceId' => '<string>', // REQUIRED
'IntegrationAssociationId' => '<string>', // REQUIRED
'UseCaseType' => 'RULES_EVALUATION', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- IntegrationAssociationId
-
- Required: Yes
- Type: string
The identifier for the AppIntegration association.
- UseCaseType
-
- Required: Yes
- Type: string
The type of use case to associate to the AppIntegration association. Each AppIntegration association can have only one of each use case type.
Result Syntax
[
'UseCaseArn' => '<string>',
'UseCaseId' => '<string>',
]
Result Details
Members
Errors
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
CreateUser
$result = $client->createUser([/* ... */]); $promise = $client->createUserAsync([/* ... */]);
Creates a user account for the specified Amazon Connect instance.
For information about how to create user accounts using the Amazon Connect console, see Add Users in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->createUser([
'DirectoryUserId' => '<string>',
'HierarchyGroupId' => '<string>',
'IdentityInfo' => [
'Email' => '<string>',
'FirstName' => '<string>',
'LastName' => '<string>',
],
'InstanceId' => '<string>', // REQUIRED
'Password' => '<string>',
'PhoneConfig' => [ // REQUIRED
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE', // REQUIRED
],
'RoutingProfileId' => '<string>', // REQUIRED
'SecurityProfileIds' => ['<string>', ...], // REQUIRED
'Tags' => ['<string>', ...],
'Username' => '<string>', // REQUIRED
]);
Parameter Details
Members
- DirectoryUserId
-
- Type: string
The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.
This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.
- HierarchyGroupId
-
- Type: string
The identifier of the hierarchy group for the user.
- IdentityInfo
-
- Type: UserIdentityInfo structure
The information about the identity of the user.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- Password
-
- Type: string
The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.
- PhoneConfig
-
- Required: Yes
- Type: UserPhoneConfig structure
The phone settings for the user.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile for the user.
- SecurityProfileIds
-
- Required: Yes
- Type: Array of strings
The identifier of the security profile for the user.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
- Username
-
- Required: Yes
- Type: string
The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.
Result Syntax
[
'UserArn' => '<string>',
'UserId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The allowed limit for the resource has been exceeded.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateUserHierarchyGroup
$result = $client->createUserHierarchyGroup([/* ... */]); $promise = $client->createUserHierarchyGroupAsync([/* ... */]);
Creates a new user hierarchy group.
Parameter Syntax
$result = $client->createUserHierarchyGroup([
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'ParentGroupId' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- Name
-
- Required: Yes
- Type: string
The name of the user hierarchy group. Must not be more than 100 characters.
- ParentGroupId
-
- Type: string
The identifier for the parent hierarchy group. The user hierarchy is created at level one if the parent group ID is null.
Result Syntax
[
'HierarchyGroupArn' => '<string>',
'HierarchyGroupId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The allowed limit for the resource has been exceeded.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DeleteInstance
$result = $client->deleteInstance([/* ... */]); $promise = $client->deleteInstanceAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Deletes the Amazon Connect instance.
Parameter Syntax
$result = $client->deleteInstance([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
DeleteIntegrationAssociation
$result = $client->deleteIntegrationAssociation([/* ... */]); $promise = $client->deleteIntegrationAssociationAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Deletes an AppIntegration association from an Amazon Connect instance. The association must not have any use cases associated with it.
Parameter Syntax
$result = $client->deleteIntegrationAssociation([
'InstanceId' => '<string>', // REQUIRED
'IntegrationAssociationId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
DeleteQuickConnect
$result = $client->deleteQuickConnect([/* ... */]); $promise = $client->deleteQuickConnectAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Deletes a quick connect.
Parameter Syntax
$result = $client->deleteQuickConnect([
'InstanceId' => '<string>', // REQUIRED
'QuickConnectId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DeleteUseCase
$result = $client->deleteUseCase([/* ... */]); $promise = $client->deleteUseCaseAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Deletes a use case from an AppIntegration association.
Parameter Syntax
$result = $client->deleteUseCase([
'InstanceId' => '<string>', // REQUIRED
'IntegrationAssociationId' => '<string>', // REQUIRED
'UseCaseId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
DeleteUser
$result = $client->deleteUser([/* ... */]); $promise = $client->deleteUserAsync([/* ... */]);
Deletes a user account from the specified Amazon Connect instance.
For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->deleteUser([
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DeleteUserHierarchyGroup
$result = $client->deleteUserHierarchyGroup([/* ... */]); $promise = $client->deleteUserHierarchyGroupAsync([/* ... */]);
Deletes an existing user hierarchy group. It must not be associated with any agents or have any active child groups.
Parameter Syntax
$result = $client->deleteUserHierarchyGroup([
'HierarchyGroupId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
That resource is already in use. Please try another.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeContactFlow
$result = $client->describeContactFlow([/* ... */]); $promise = $client->describeContactFlowAsync([/* ... */]);
Describes the specified contact flow.
You can also create and update contact flows using the Amazon Connect Flow language.
Parameter Syntax
$result = $client->describeContactFlow([
'ContactFlowId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'ContactFlow' => [
'Arn' => '<string>',
'Content' => '<string>',
'Description' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'Tags' => ['<string>', ...],
'Type' => 'CONTACT_FLOW|CUSTOMER_QUEUE|CUSTOMER_HOLD|CUSTOMER_WHISPER|AGENT_HOLD|AGENT_WHISPER|OUTBOUND_WHISPER|AGENT_TRANSFER|QUEUE_TRANSFER',
],
]
Result Details
Members
- ContactFlow
-
- Type: ContactFlow structure
Information about the contact flow.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
ContactFlowNotPublishedException:
The contact flow has not been published.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeHoursOfOperation
$result = $client->describeHoursOfOperation([/* ... */]); $promise = $client->describeHoursOfOperationAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Describes the hours of operation.
Parameter Syntax
$result = $client->describeHoursOfOperation([
'HoursOfOperationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'HoursOfOperation' => [
'Config' => [
[
'Day' => 'SUNDAY|MONDAY|TUESDAY|WEDNESDAY|THURSDAY|FRIDAY|SATURDAY',
'EndTime' => [
'Hours' => <integer>,
'Minutes' => <integer>,
],
'StartTime' => [
'Hours' => <integer>,
'Minutes' => <integer>,
],
],
// ...
],
'Description' => '<string>',
'HoursOfOperationArn' => '<string>',
'HoursOfOperationId' => '<string>',
'Name' => '<string>',
'Tags' => ['<string>', ...],
'TimeZone' => '<string>',
],
]
Result Details
Members
- HoursOfOperation
-
- Type: HoursOfOperation structure
The hours of operation.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeInstance
$result = $client->describeInstance([/* ... */]); $promise = $client->describeInstanceAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns the current state of the specified instance identifier. It tracks the instance while it is being created and returns an error status, if applicable.
If an instance is not created successfully, the instance status reason field returns details relevant to the reason. The instance in a failed state is returned only for 24 hours after the CreateInstance API was invoked.
Parameter Syntax
$result = $client->describeInstance([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[
'Instance' => [
'Arn' => '<string>',
'CreatedTime' => <DateTime>,
'Id' => '<string>',
'IdentityManagementType' => 'SAML|CONNECT_MANAGED|EXISTING_DIRECTORY',
'InboundCallsEnabled' => true || false,
'InstanceAlias' => '<string>',
'InstanceStatus' => 'CREATION_IN_PROGRESS|ACTIVE|CREATION_FAILED',
'OutboundCallsEnabled' => true || false,
'ServiceRole' => '<string>',
'StatusReason' => [
'Message' => '<string>',
],
],
]
Result Details
Members
- Instance
-
- Type: Instance structure
The name of the instance.
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
DescribeInstanceAttribute
$result = $client->describeInstanceAttribute([/* ... */]); $promise = $client->describeInstanceAttributeAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Describes the specified instance attribute.
Parameter Syntax
$result = $client->describeInstanceAttribute([
'AttributeType' => 'INBOUND_CALLS|OUTBOUND_CALLS|CONTACTFLOW_LOGS|CONTACT_LENS|AUTO_RESOLVE_BEST_VOICES|USE_CUSTOM_TTS_VOICES|EARLY_MEDIA', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Attribute' => [
'AttributeType' => 'INBOUND_CALLS|OUTBOUND_CALLS|CONTACTFLOW_LOGS|CONTACT_LENS|AUTO_RESOLVE_BEST_VOICES|USE_CUSTOM_TTS_VOICES|EARLY_MEDIA',
'Value' => '<string>',
],
]
Result Details
Members
- Attribute
-
- Type: Attribute structure
The type of attribute.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DescribeInstanceStorageConfig
$result = $client->describeInstanceStorageConfig([/* ... */]); $promise = $client->describeInstanceStorageConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Retrieves the current storage configurations for the specified resource type, association ID, and instance ID.
Parameter Syntax
$result = $client->describeInstanceStorageConfig([
'AssociationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS', // REQUIRED
]);
Parameter Details
Members
- AssociationId
-
- Required: Yes
- Type: string
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
Result Syntax
[
'StorageConfig' => [
'AssociationId' => '<string>',
'KinesisFirehoseConfig' => [
'FirehoseArn' => '<string>',
],
'KinesisStreamConfig' => [
'StreamArn' => '<string>',
],
'KinesisVideoStreamConfig' => [
'EncryptionConfig' => [
'EncryptionType' => 'KMS',
'KeyId' => '<string>',
],
'Prefix' => '<string>',
'RetentionPeriodHours' => <integer>,
],
'S3Config' => [
'BucketName' => '<string>',
'BucketPrefix' => '<string>',
'EncryptionConfig' => [
'EncryptionType' => 'KMS',
'KeyId' => '<string>',
],
],
'StorageType' => 'S3|KINESIS_VIDEO_STREAM|KINESIS_STREAM|KINESIS_FIREHOSE',
],
]
Result Details
Members
- StorageConfig
-
- Type: InstanceStorageConfig structure
A valid storage type.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DescribeQueue
$result = $client->describeQueue([/* ... */]); $promise = $client->describeQueueAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Describes the specified queue.
Parameter Syntax
$result = $client->describeQueue([
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Queue' => [
'Description' => '<string>',
'HoursOfOperationId' => '<string>',
'MaxContacts' => <integer>,
'Name' => '<string>',
'OutboundCallerConfig' => [
'OutboundCallerIdName' => '<string>',
'OutboundCallerIdNumberId' => '<string>',
'OutboundFlowId' => '<string>',
],
'QueueArn' => '<string>',
'QueueId' => '<string>',
'Status' => 'ENABLED|DISABLED',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- Queue
-
- Type: Queue structure
The name of the queue.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeQuickConnect
$result = $client->describeQuickConnect([/* ... */]); $promise = $client->describeQuickConnectAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Describes the quick connect.
Parameter Syntax
$result = $client->describeQuickConnect([
'InstanceId' => '<string>', // REQUIRED
'QuickConnectId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'QuickConnect' => [
'Description' => '<string>',
'Name' => '<string>',
'QuickConnectARN' => '<string>',
'QuickConnectConfig' => [
'PhoneConfig' => [
'PhoneNumber' => '<string>',
],
'QueueConfig' => [
'ContactFlowId' => '<string>',
'QueueId' => '<string>',
],
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER',
'UserConfig' => [
'ContactFlowId' => '<string>',
'UserId' => '<string>',
],
],
'QuickConnectId' => '<string>',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- QuickConnect
-
- Type: QuickConnect structure
Information about the quick connect.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeRoutingProfile
$result = $client->describeRoutingProfile([/* ... */]); $promise = $client->describeRoutingProfileAsync([/* ... */]);
Describes the specified routing profile.
Parameter Syntax
$result = $client->describeRoutingProfile([
'InstanceId' => '<string>', // REQUIRED
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'RoutingProfile' => [
'DefaultOutboundQueueId' => '<string>',
'Description' => '<string>',
'InstanceId' => '<string>',
'MediaConcurrencies' => [
[
'Channel' => 'VOICE|CHAT|TASK',
'Concurrency' => <integer>,
],
// ...
],
'Name' => '<string>',
'RoutingProfileArn' => '<string>',
'RoutingProfileId' => '<string>',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- RoutingProfile
-
- Type: RoutingProfile structure
The routing profile.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeUser
$result = $client->describeUser([/* ... */]); $promise = $client->describeUserAsync([/* ... */]);
Describes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.
Parameter Syntax
$result = $client->describeUser([
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'User' => [
'Arn' => '<string>',
'DirectoryUserId' => '<string>',
'HierarchyGroupId' => '<string>',
'Id' => '<string>',
'IdentityInfo' => [
'Email' => '<string>',
'FirstName' => '<string>',
'LastName' => '<string>',
],
'PhoneConfig' => [
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE',
],
'RoutingProfileId' => '<string>',
'SecurityProfileIds' => ['<string>', ...],
'Tags' => ['<string>', ...],
'Username' => '<string>',
],
]
Result Details
Members
- User
-
- Type: User structure
Information about the user account and configuration settings.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeUserHierarchyGroup
$result = $client->describeUserHierarchyGroup([/* ... */]); $promise = $client->describeUserHierarchyGroupAsync([/* ... */]);
Describes the specified hierarchy group.
Parameter Syntax
$result = $client->describeUserHierarchyGroup([
'HierarchyGroupId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'HierarchyGroup' => [
'Arn' => '<string>',
'HierarchyPath' => [
'LevelFive' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelFour' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelOne' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelThree' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelTwo' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
],
'Id' => '<string>',
'LevelId' => '<string>',
'Name' => '<string>',
],
]
Result Details
Members
- HierarchyGroup
-
- Type: HierarchyGroup structure
Information about the hierarchy group.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeUserHierarchyStructure
$result = $client->describeUserHierarchyStructure([/* ... */]); $promise = $client->describeUserHierarchyStructureAsync([/* ... */]);
Describes the hierarchy structure of the specified Amazon Connect instance.
Parameter Syntax
$result = $client->describeUserHierarchyStructure([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[
'HierarchyStructure' => [
'LevelFive' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelFour' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelOne' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelThree' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelTwo' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
],
]
Result Details
Members
- HierarchyStructure
-
- Type: HierarchyStructure structure
Information about the hierarchy structure.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DisassociateApprovedOrigin
$result = $client->disassociateApprovedOrigin([/* ... */]); $promise = $client->disassociateApprovedOriginAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Revokes access to integrated applications from Amazon Connect.
Parameter Syntax
$result = $client->disassociateApprovedOrigin([
'InstanceId' => '<string>', // REQUIRED
'Origin' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DisassociateInstanceStorageConfig
$result = $client->disassociateInstanceStorageConfig([/* ... */]); $promise = $client->disassociateInstanceStorageConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Removes the storage type configurations for the specified resource type and association ID.
Parameter Syntax
$result = $client->disassociateInstanceStorageConfig([
'AssociationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS', // REQUIRED
]);
Parameter Details
Members
- AssociationId
-
- Required: Yes
- Type: string
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DisassociateLambdaFunction
$result = $client->disassociateLambdaFunction([/* ... */]); $promise = $client->disassociateLambdaFunctionAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Remove the Lambda function from the dropdown options available in the relevant contact flow blocks.
Parameter Syntax
$result = $client->disassociateLambdaFunction([
'FunctionArn' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DisassociateLexBot
$result = $client->disassociateLexBot([/* ... */]); $promise = $client->disassociateLexBotAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Revokes authorization from the specified instance to access the specified Amazon Lex bot.
Parameter Syntax
$result = $client->disassociateLexBot([
'BotName' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'LexRegion' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DisassociateQueueQuickConnects
$result = $client->disassociateQueueQuickConnects([/* ... */]); $promise = $client->disassociateQueueQuickConnectsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Disassociates a set of quick connects from a queue.
Parameter Syntax
$result = $client->disassociateQueueQuickConnects([
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
'QuickConnectIds' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DisassociateRoutingProfileQueues
$result = $client->disassociateRoutingProfileQueues([/* ... */]); $promise = $client->disassociateRoutingProfileQueuesAsync([/* ... */]);
Disassociates a set of queues from a routing profile.
Parameter Syntax
$result = $client->disassociateRoutingProfileQueues([
'InstanceId' => '<string>', // REQUIRED
'QueueReferences' => [ // REQUIRED
[
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
// ...
],
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- QueueReferences
-
- Required: Yes
- Type: Array of RoutingProfileQueueReference structures
The queues to disassociate from this routing profile.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DisassociateSecurityKey
$result = $client->disassociateSecurityKey([/* ... */]); $promise = $client->disassociateSecurityKeyAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Deletes the specified security key.
Parameter Syntax
$result = $client->disassociateSecurityKey([
'AssociationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
GetContactAttributes
$result = $client->getContactAttributes([/* ... */]); $promise = $client->getContactAttributesAsync([/* ... */]);
Retrieves the contact attributes for the specified contact.
Parameter Syntax
$result = $client->getContactAttributes([
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Attributes' => ['<string>', ...],
]
Result Details
Members
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
GetCurrentMetricData
$result = $client->getCurrentMetricData([/* ... */]); $promise = $client->getCurrentMetricDataAsync([/* ... */]);
Gets the real-time metric data from the specified Amazon Connect instance.
For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->getCurrentMetricData([
'CurrentMetrics' => [ // REQUIRED
[
'Name' => 'AGENTS_ONLINE|AGENTS_AVAILABLE|AGENTS_ON_CALL|AGENTS_NON_PRODUCTIVE|AGENTS_AFTER_CONTACT_WORK|AGENTS_ERROR|AGENTS_STAFFED|CONTACTS_IN_QUEUE|OLDEST_CONTACT_AGE|CONTACTS_SCHEDULED|AGENTS_ON_CONTACT|SLOTS_ACTIVE|SLOTS_AVAILABLE',
'Unit' => 'SECONDS|COUNT|PERCENT',
],
// ...
],
'Filters' => [ // REQUIRED
'Channels' => ['<string>', ...],
'Queues' => ['<string>', ...],
],
'Groupings' => ['<string>', ...],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- CurrentMetrics
-
- Required: Yes
- Type: Array of CurrentMetric structures
The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
- AGENTS_AFTER_CONTACT_WORK
-
Unit: COUNT
Name in real-time metrics report: ACW
- AGENTS_AVAILABLE
-
Unit: COUNT
Name in real-time metrics report: Available
- AGENTS_ERROR
-
Unit: COUNT
Name in real-time metrics report: Error
- AGENTS_NON_PRODUCTIVE
-
Unit: COUNT
Name in real-time metrics report: NPT (Non-Productive Time)
- AGENTS_ON_CALL
-
Unit: COUNT
Name in real-time metrics report: On contact
- AGENTS_ON_CONTACT
-
Unit: COUNT
Name in real-time metrics report: On contact
- AGENTS_ONLINE
-
Unit: COUNT
Name in real-time metrics report: Online
- AGENTS_STAFFED
-
Unit: COUNT
Name in real-time metrics report: Staffed
- CONTACTS_IN_QUEUE
-
Unit: COUNT
Name in real-time metrics report: In queue
- CONTACTS_SCHEDULED
-
Unit: COUNT
Name in real-time metrics report: Scheduled
- OLDEST_CONTACT_AGE
-
Unit: SECONDS
When you use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:
{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0}The actual OLDEST_CONTACT_AGE is 24 seconds.
Name in real-time metrics report: Oldest
- SLOTS_ACTIVE
-
Unit: COUNT
Name in real-time metrics report: Active
- SLOTS_AVAILABLE
-
Unit: COUNT
Name in real-time metrics report: Availability
- Filters
-
- Required: Yes
- Type: Filters structure
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
- Groupings
-
- Type: Array of strings
The grouping applied to the metrics returned. For example, when grouped by
QUEUE, the metrics returned apply to each queue rather than aggregated for all queues. If you group byCHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.If no
Groupingis included in the request, a summary of metrics is returned. - InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Result Syntax
[
'DataSnapshotTime' => <DateTime>,
'MetricResults' => [
[
'Collections' => [
[
'Metric' => [
'Name' => 'AGENTS_ONLINE|AGENTS_AVAILABLE|AGENTS_ON_CALL|AGENTS_NON_PRODUCTIVE|AGENTS_AFTER_CONTACT_WORK|AGENTS_ERROR|AGENTS_STAFFED|CONTACTS_IN_QUEUE|OLDEST_CONTACT_AGE|CONTACTS_SCHEDULED|AGENTS_ON_CONTACT|SLOTS_ACTIVE|SLOTS_AVAILABLE',
'Unit' => 'SECONDS|COUNT|PERCENT',
],
'Value' => <float>,
],
// ...
],
'Dimensions' => [
'Channel' => 'VOICE|CHAT|TASK',
'Queue' => [
'Arn' => '<string>',
'Id' => '<string>',
],
],
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- DataSnapshotTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The time at which the metrics were retrieved and cached for pagination.
- MetricResults
-
- Type: Array of CurrentMetricResult structures
Information about the real-time metrics.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
The specified resource was not found.
GetFederationToken
$result = $client->getFederationToken([/* ... */]); $promise = $client->getFederationTokenAsync([/* ... */]);
Retrieves a token for federation.
Parameter Syntax
$result = $client->getFederationToken([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[
'Credentials' => [
'AccessToken' => '<string>',
'AccessTokenExpiration' => <DateTime>,
'RefreshToken' => '<string>',
'RefreshTokenExpiration' => <DateTime>,
],
]
Result Details
Members
- Credentials
-
- Type: Credentials structure
The credentials to use for federation.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
No user with the specified credentials was found in the Amazon Connect instance.
-
Request processing failed because of an error or failure with the service.
-
A resource with the specified name already exists.
GetMetricData
$result = $client->getMetricData([/* ... */]); $promise = $client->getMetricDataAsync([/* ... */]);
Gets historical metric data from the specified Amazon Connect instance.
For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->getMetricData([
'EndTime' => <integer || string || DateTime>, // REQUIRED
'Filters' => [ // REQUIRED
'Channels' => ['<string>', ...],
'Queues' => ['<string>', ...],
],
'Groupings' => ['<string>', ...],
'HistoricalMetrics' => [ // REQUIRED
[
'Name' => 'CONTACTS_QUEUED|CONTACTS_HANDLED|CONTACTS_ABANDONED|CONTACTS_CONSULTED|CONTACTS_AGENT_HUNG_UP_FIRST|CONTACTS_HANDLED_INCOMING|CONTACTS_HANDLED_OUTBOUND|CONTACTS_HOLD_ABANDONS|CONTACTS_TRANSFERRED_IN|CONTACTS_TRANSFERRED_OUT|CONTACTS_TRANSFERRED_IN_FROM_QUEUE|CONTACTS_TRANSFERRED_OUT_FROM_QUEUE|CONTACTS_MISSED|CALLBACK_CONTACTS_HANDLED|API_CONTACTS_HANDLED|OCCUPANCY|HANDLE_TIME|AFTER_CONTACT_WORK_TIME|QUEUED_TIME|ABANDON_TIME|QUEUE_ANSWER_TIME|HOLD_TIME|INTERACTION_TIME|INTERACTION_AND_HOLD_TIME|SERVICE_LEVEL',
'Statistic' => 'SUM|MAX|AVG',
'Threshold' => [
'Comparison' => 'LT',
'ThresholdValue' => <float>,
],
'Unit' => 'SECONDS|COUNT|PERCENT',
],
// ...
],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'StartTime' => <integer || string || DateTime>, // REQUIRED
]);
Parameter Details
Members
- EndTime
-
- Required: Yes
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.
The time range between the start and end time must be less than 24 hours.
- Filters
-
- Required: Yes
- Type: Filters structure
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
- Groupings
-
- Type: Array of strings
The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.
The only supported grouping is
QUEUE.If no grouping is specified, a summary of metrics for all queues is returned.
- HistoricalMetrics
-
- Required: Yes
- Type: Array of HistoricalMetric structures
The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
- ABANDON_TIME
-
Unit: SECONDS
Statistic: AVG
- AFTER_CONTACT_WORK_TIME
-
Unit: SECONDS
Statistic: AVG
- API_CONTACTS_HANDLED
-
Unit: COUNT
Statistic: SUM
- CALLBACK_CONTACTS_HANDLED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_ABANDONED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_AGENT_HUNG_UP_FIRST
-
Unit: COUNT
Statistic: SUM
- CONTACTS_CONSULTED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HANDLED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HANDLED_INCOMING
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HANDLED_OUTBOUND
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HOLD_ABANDONS
-
Unit: COUNT
Statistic: SUM
- CONTACTS_MISSED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_QUEUED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_IN
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_IN_FROM_QUEUE
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_OUT
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
-
Unit: COUNT
Statistic: SUM
- HANDLE_TIME
-
Unit: SECONDS
Statistic: AVG
- HOLD_TIME
-
Unit: SECONDS
Statistic: AVG
- INTERACTION_AND_HOLD_TIME
-
Unit: SECONDS
Statistic: AVG
- INTERACTION_TIME
-
Unit: SECONDS
Statistic: AVG
- OCCUPANCY
-
Unit: PERCENT
Statistic: AVG
- QUEUE_ANSWER_TIME
-
Unit: SECONDS
Statistic: AVG
- QUEUED_TIME
-
Unit: SECONDS
Statistic: MAX
- SERVICE_LEVEL
-
Unit: PERCENT
Statistic: AVG
Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- StartTime
-
- Required: Yes
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.
The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.
Result Syntax
[
'MetricResults' => [
[
'Collections' => [
[
'Metric' => [
'Name' => 'CONTACTS_QUEUED|CONTACTS_HANDLED|CONTACTS_ABANDONED|CONTACTS_CONSULTED|CONTACTS_AGENT_HUNG_UP_FIRST|CONTACTS_HANDLED_INCOMING|CONTACTS_HANDLED_OUTBOUND|CONTACTS_HOLD_ABANDONS|CONTACTS_TRANSFERRED_IN|CONTACTS_TRANSFERRED_OUT|CONTACTS_TRANSFERRED_IN_FROM_QUEUE|CONTACTS_TRANSFERRED_OUT_FROM_QUEUE|CONTACTS_MISSED|CALLBACK_CONTACTS_HANDLED|API_CONTACTS_HANDLED|OCCUPANCY|HANDLE_TIME|AFTER_CONTACT_WORK_TIME|QUEUED_TIME|ABANDON_TIME|QUEUE_ANSWER_TIME|HOLD_TIME|INTERACTION_TIME|INTERACTION_AND_HOLD_TIME|SERVICE_LEVEL',
'Statistic' => 'SUM|MAX|AVG',
'Threshold' => [
'Comparison' => 'LT',
'ThresholdValue' => <float>,
],
'Unit' => 'SECONDS|COUNT|PERCENT',
],
'Value' => <float>,
],
// ...
],
'Dimensions' => [
'Channel' => 'VOICE|CHAT|TASK',
'Queue' => [
'Arn' => '<string>',
'Id' => '<string>',
],
],
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- MetricResults
-
- Type: Array of HistoricalMetricResult structures
Information about the historical metrics.
If no grouping is specified, a summary of metric data is returned.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
The specified resource was not found.
ListApprovedOrigins
$result = $client->listApprovedOrigins([/* ... */]); $promise = $client->listApprovedOriginsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all approved origins associated with the instance.
Parameter Syntax
$result = $client->listApprovedOrigins([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'Origins' => ['<string>', ...],
]
Result Details
Members
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListContactFlows
$result = $client->listContactFlows([/* ... */]); $promise = $client->listContactFlowsAsync([/* ... */]);
Provides information about the contact flows for the specified Amazon Connect instance.
You can also create and update contact flows using the Amazon Connect Flow language.
For more information about contact flows, see Contact Flows in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listContactFlows([
'ContactFlowTypes' => ['<string>', ...],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- ContactFlowTypes
-
- Type: Array of strings
The type of contact flow.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'ContactFlowSummaryList' => [
[
'Arn' => '<string>',
'ContactFlowType' => 'CONTACT_FLOW|CUSTOMER_QUEUE|CUSTOMER_HOLD|CUSTOMER_WHISPER|AGENT_HOLD|AGENT_WHISPER|OUTBOUND_WHISPER|AGENT_TRANSFER|QUEUE_TRANSFER',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- ContactFlowSummaryList
-
- Type: Array of ContactFlowSummary structures
Information about the contact flows.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListHoursOfOperations
$result = $client->listHoursOfOperations([/* ... */]); $promise = $client->listHoursOfOperationsAsync([/* ... */]);
Provides information about the hours of operation for the specified Amazon Connect instance.
For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listHoursOfOperations([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'HoursOfOperationSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- HoursOfOperationSummaryList
-
- Type: Array of HoursOfOperationSummary structures
Information about the hours of operation.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListInstanceAttributes
$result = $client->listInstanceAttributes([/* ... */]); $promise = $client->listInstanceAttributesAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all attribute types for the given instance.
Parameter Syntax
$result = $client->listInstanceAttributes([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'Attributes' => [
[
'AttributeType' => 'INBOUND_CALLS|OUTBOUND_CALLS|CONTACTFLOW_LOGS|CONTACT_LENS|AUTO_RESOLVE_BEST_VOICES|USE_CUSTOM_TTS_VOICES|EARLY_MEDIA',
'Value' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- Attributes
-
- Type: Array of Attribute structures
The attribute types.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListInstanceStorageConfigs
$result = $client->listInstanceStorageConfigs([/* ... */]); $promise = $client->listInstanceStorageConfigsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of storage configs for the identified instance and resource type.
Parameter Syntax
$result = $client->listInstanceStorageConfigs([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
Result Syntax
[
'NextToken' => '<string>',
'StorageConfigs' => [
[
'AssociationId' => '<string>',
'KinesisFirehoseConfig' => [
'FirehoseArn' => '<string>',
],
'KinesisStreamConfig' => [
'StreamArn' => '<string>',
],
'KinesisVideoStreamConfig' => [
'EncryptionConfig' => [
'EncryptionType' => 'KMS',
'KeyId' => '<string>',
],
'Prefix' => '<string>',
'RetentionPeriodHours' => <integer>,
],
'S3Config' => [
'BucketName' => '<string>',
'BucketPrefix' => '<string>',
'EncryptionConfig' => [
'EncryptionType' => 'KMS',
'KeyId' => '<string>',
],
],
'StorageType' => 'S3|KINESIS_VIDEO_STREAM|KINESIS_STREAM|KINESIS_FIREHOSE',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- StorageConfigs
-
- Type: Array of InstanceStorageConfig structures
A valid storage type.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListInstances
$result = $client->listInstances([/* ... */]); $promise = $client->listInstancesAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Return a list of instances which are in active state, creation-in-progress state, and failed state. Instances that aren't successfully created (they are in a failed state) are returned only for 24 hours after the CreateInstance API was invoked.
Parameter Syntax
$result = $client->listInstances([
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
Result Syntax
[
'InstanceSummaryList' => [
[
'Arn' => '<string>',
'CreatedTime' => <DateTime>,
'Id' => '<string>',
'IdentityManagementType' => 'SAML|CONNECT_MANAGED|EXISTING_DIRECTORY',
'InboundCallsEnabled' => true || false,
'InstanceAlias' => '<string>',
'InstanceStatus' => 'CREATION_IN_PROGRESS|ACTIVE|CREATION_FAILED',
'OutboundCallsEnabled' => true || false,
'ServiceRole' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- InstanceSummaryList
-
- Type: Array of InstanceSummary structures
Information about the instances.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
Request processing failed because of an error or failure with the service.
ListIntegrationAssociations
$result = $client->listIntegrationAssociations([/* ... */]); $promise = $client->listIntegrationAssociationsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Provides summary information about the AppIntegration associations for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listIntegrationAssociations([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'IntegrationAssociationSummaryList' => [
[
'InstanceId' => '<string>',
'IntegrationArn' => '<string>',
'IntegrationAssociationArn' => '<string>',
'IntegrationAssociationId' => '<string>',
'IntegrationType' => 'EVENT',
'SourceApplicationName' => '<string>',
'SourceApplicationUrl' => '<string>',
'SourceType' => 'SALESFORCE|ZENDESK',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- IntegrationAssociationSummaryList
-
- Type: Array of IntegrationAssociationSummary structures
The AppIntegration associations.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
ListLambdaFunctions
$result = $client->listLambdaFunctions([/* ... */]); $promise = $client->listLambdaFunctionsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all Lambda functions that display in the dropdown options in the relevant contact flow blocks.
Parameter Syntax
$result = $client->listLambdaFunctions([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'LambdaFunctions' => ['<string>', ...],
'NextToken' => '<string>',
]
Result Details
Members
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListLexBots
$result = $client->listLexBots([/* ... */]); $promise = $client->listLexBotsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all the Amazon Lex bots currently associated with the instance.
Parameter Syntax
$result = $client->listLexBots([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'LexBots' => [
[
'LexRegion' => '<string>',
'Name' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- LexBots
-
- Type: Array of LexBot structures
The names and Regions of the Amazon Lex bots associated with the specified instance.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListPhoneNumbers
$result = $client->listPhoneNumbers([/* ... */]); $promise = $client->listPhoneNumbersAsync([/* ... */]);
Provides information about the phone numbers for the specified Amazon Connect instance.
For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listPhoneNumbers([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'PhoneNumberCountryCodes' => ['<string>', ...],
'PhoneNumberTypes' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- PhoneNumberCountryCodes
-
- Type: Array of strings
The ISO country code.
- PhoneNumberTypes
-
- Type: Array of strings
The type of phone number.
Result Syntax
[
'NextToken' => '<string>',
'PhoneNumberSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'PhoneNumber' => '<string>',
'PhoneNumberCountryCode' => 'AF|AL|DZ|AS|AD|AO|AI|AQ|AG|AR|AM|AW|AU|AT|AZ|BS|BH|BD|BB|BY|BE|BZ|BJ|BM|BT|BO|BA|BW|BR|IO|VG|BN|BG|BF|BI|KH|CM|CA|CV|KY|CF|TD|CL|CN|CX|CC|CO|KM|CK|CR|HR|CU|CW|CY|CZ|CD|DK|DJ|DM|DO|TL|EC|EG|SV|GQ|ER|EE|ET|FK|FO|FJ|FI|FR|PF|GA|GM|GE|DE|GH|GI|GR|GL|GD|GU|GT|GG|GN|GW|GY|HT|HN|HK|HU|IS|IN|ID|IR|IQ|IE|IM|IL|IT|CI|JM|JP|JE|JO|KZ|KE|KI|KW|KG|LA|LV|LB|LS|LR|LY|LI|LT|LU|MO|MK|MG|MW|MY|MV|ML|MT|MH|MR|MU|YT|MX|FM|MD|MC|MN|ME|MS|MA|MZ|MM|NA|NR|NP|NL|AN|NC|NZ|NI|NE|NG|NU|KP|MP|NO|OM|PK|PW|PA|PG|PY|PE|PH|PN|PL|PT|PR|QA|CG|RE|RO|RU|RW|BL|SH|KN|LC|MF|PM|VC|WS|SM|ST|SA|SN|RS|SC|SL|SG|SX|SK|SI|SB|SO|ZA|KR|ES|LK|SD|SR|SJ|SZ|SE|CH|SY|TW|TJ|TZ|TH|TG|TK|TO|TT|TN|TR|TM|TC|TV|VI|UG|UA|AE|GB|US|UY|UZ|VU|VA|VE|VN|WF|EH|YE|ZM|ZW',
'PhoneNumberType' => 'TOLL_FREE|DID',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- PhoneNumberSummaryList
-
- Type: Array of PhoneNumberSummary structures
Information about the phone numbers.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListPrompts
$result = $client->listPrompts([/* ... */]); $promise = $client->listPromptsAsync([/* ... */]);
Provides information about the prompts for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listPrompts([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'PromptSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- PromptSummaryList
-
- Type: Array of PromptSummary structures
Information about the prompts.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListQueueQuickConnects
$result = $client->listQueueQuickConnects([/* ... */]); $promise = $client->listQueueQuickConnectsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Lists the quick connects associated with a queue.
Parameter Syntax
$result = $client->listQueueQuickConnects([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- QueueId
-
- Required: Yes
- Type: string
The identifier for the queue.
Result Syntax
[
'NextToken' => '<string>',
'QuickConnectSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- QuickConnectSummaryList
-
- Type: Array of QuickConnectSummary structures
Information about the quick connects.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListQueues
$result = $client->listQueues([/* ... */]); $promise = $client->listQueuesAsync([/* ... */]);
Provides information about the queues for the specified Amazon Connect instance.
For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listQueues([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'QueueTypes' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- QueueTypes
-
- Type: Array of strings
The type of queue.
Result Syntax
[
'NextToken' => '<string>',
'QueueSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'QueueType' => 'STANDARD|AGENT',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- QueueSummaryList
-
- Type: Array of QueueSummary structures
Information about the queues.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListQuickConnects
$result = $client->listQuickConnects([/* ... */]); $promise = $client->listQuickConnectsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Provides information about the quick connects for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listQuickConnects([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'QuickConnectTypes' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- QuickConnectTypes
-
- Type: Array of strings
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
Result Syntax
[
'NextToken' => '<string>',
'QuickConnectSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- QuickConnectSummaryList
-
- Type: Array of QuickConnectSummary structures
Information about the quick connects.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListRoutingProfileQueues
$result = $client->listRoutingProfileQueues([/* ... */]); $promise = $client->listRoutingProfileQueuesAsync([/* ... */]);
Lists the queues associated with a routing profile.
Parameter Syntax
$result = $client->listRoutingProfileQueues([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[
'NextToken' => '<string>',
'RoutingProfileQueueConfigSummaryList' => [
[
'Channel' => 'VOICE|CHAT|TASK',
'Delay' => <integer>,
'Priority' => <integer>,
'QueueArn' => '<string>',
'QueueId' => '<string>',
'QueueName' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- RoutingProfileQueueConfigSummaryList
-
- Type: Array of RoutingProfileQueueConfigSummary structures
Information about the routing profiles.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListRoutingProfiles
$result = $client->listRoutingProfiles([/* ... */]); $promise = $client->listRoutingProfilesAsync([/* ... */]);
Provides summary information about the routing profiles for the specified Amazon Connect instance.
For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listRoutingProfiles([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'RoutingProfileSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- RoutingProfileSummaryList
-
- Type: Array of RoutingProfileSummary structures
Information about the routing profiles.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListSecurityKeys
$result = $client->listSecurityKeys([/* ... */]); $promise = $client->listSecurityKeysAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all security keys associated with the instance.
Parameter Syntax
$result = $client->listSecurityKeys([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'SecurityKeys' => [
[
'AssociationId' => '<string>',
'CreationTime' => <DateTime>,
'Key' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- SecurityKeys
-
- Type: Array of SecurityKey structures
The security keys.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListSecurityProfiles
$result = $client->listSecurityProfiles([/* ... */]); $promise = $client->listSecurityProfilesAsync([/* ... */]);
Provides summary information about the security profiles for the specified Amazon Connect instance.
For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listSecurityProfiles([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'SecurityProfileSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- SecurityProfileSummaryList
-
- Type: Array of SecurityProfileSummary structures
Information about the security profiles.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListTagsForResource
$result = $client->listTagsForResource([/* ... */]); $promise = $client->listTagsForResourceAsync([/* ... */]);
Lists the tags for the specified resource.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listTagsForResource([
'resourceArn' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[
'tags' => ['<string>', ...],
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
ListUseCases
$result = $client->listUseCases([/* ... */]); $promise = $client->listUseCasesAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Lists the use cases.
Parameter Syntax
$result = $client->listUseCases([
'InstanceId' => '<string>', // REQUIRED
'IntegrationAssociationId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- IntegrationAssociationId
-
- Required: Yes
- Type: string
The identifier for the integration association.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'UseCaseSummaryList' => [
[
'UseCaseArn' => '<string>',
'UseCaseId' => '<string>',
'UseCaseType' => 'RULES_EVALUATION',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- UseCaseSummaryList
-
- Type: Array of UseCase structures
The use cases.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
ListUserHierarchyGroups
$result = $client->listUserHierarchyGroups([/* ... */]); $promise = $client->listUserHierarchyGroupsAsync([/* ... */]);
Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listUserHierarchyGroups([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'UserHierarchyGroupSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- UserHierarchyGroupSummaryList
-
- Type: Array of HierarchyGroupSummary structures
Information about the hierarchy groups.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListUsers
$result = $client->listUsers([/* ... */]); $promise = $client->listUsersAsync([/* ... */]);
Provides summary information about the users for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listUsers([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'UserSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Username' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- UserSummaryList
-
- Type: Array of UserSummary structures
Information about the users.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ResumeContactRecording
$result = $client->resumeContactRecording([/* ... */]); $promise = $client->resumeContactRecordingAsync([/* ... */]);
When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->resumeContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
StartChatContact
$result = $client->startChatContact([/* ... */]); $promise = $client->startChatContactAsync([/* ... */]);
Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.
When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.
A 429 error occurs in two situations:
-
API rate limit is exceeded. API TPS throttling returns a
TooManyRequestsexception from the API Gateway. -
The quota for concurrent active chats is exceeded. Active chat throttling returns a
LimitExceededException.
For more information about chat, see Chat in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->startChatContact([
'Attributes' => ['<string>', ...],
'ClientToken' => '<string>',
'ContactFlowId' => '<string>', // REQUIRED
'InitialMessage' => [
'Content' => '<string>', // REQUIRED
'ContentType' => '<string>', // REQUIRED
],
'InstanceId' => '<string>', // REQUIRED
'ParticipantDetails' => [ // REQUIRED
'DisplayName' => '<string>', // REQUIRED
],
]);
Parameter Details
Members
- Attributes
-
- Type: Associative array of custom strings keys (AttributeName) to strings
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow for initiating the chat. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx
- InitialMessage
-
- Type: ChatMessage structure
The initial message to be sent to the newly created chat.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- ParticipantDetails
-
- Required: Yes
- Type: ParticipantDetails structure
Information identifying the participant.
Result Syntax
[
'ContactId' => '<string>',
'ParticipantId' => '<string>',
'ParticipantToken' => '<string>',
]
Result Details
Members
- ContactId
-
- Type: string
The identifier of this contact within the Amazon Connect instance.
- ParticipantId
-
- Type: string
The identifier for a chat participant. The participantId for a chat participant is the same throughout the chat lifecycle.
- ParticipantToken
-
- Type: string
The token used by the chat participant to call CreateParticipantConnection. The participant token is valid for the lifetime of a chat participant.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The allowed limit for the resource has been exceeded.
StartContactRecording
$result = $client->startContactRecording([/* ... */]); $promise = $client->startContactRecordingAsync([/* ... */]);
Starts recording the contact when the agent joins the call. StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording.
You can use this API to override the recording behavior configured in the Set recording behavior block.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->startContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'VoiceRecordingConfiguration' => [ // REQUIRED
'VoiceRecordingTrack' => 'FROM_AGENT|TO_AGENT|ALL',
],
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- VoiceRecordingConfiguration
-
- Required: Yes
- Type: VoiceRecordingConfiguration structure
The person being recorded.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
StartOutboundVoiceContact
$result = $client->startOutboundVoiceContact([/* ... */]); $promise = $client->startOutboundVoiceContactAsync([/* ... */]);
Places an outbound call to a contact, and then initiates the contact flow. It performs the actions in the contact flow that's specified (in ContactFlowId).
Agents do not initiate the outbound API, which means that they do not dial the contact. If the contact flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case.
There is a 60-second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.
UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->startOutboundVoiceContact([
'Attributes' => ['<string>', ...],
'ClientToken' => '<string>',
'ContactFlowId' => '<string>', // REQUIRED
'DestinationPhoneNumber' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>',
'SourcePhoneNumber' => '<string>',
]);
Parameter Details
Members
- Attributes
-
- Type: Associative array of custom strings keys (AttributeName) to strings
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned. If the contact is disconnected, a new contact is started.
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx
- DestinationPhoneNumber
-
- Required: Yes
- Type: string
The phone number of the customer, in E.164 format.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- QueueId
-
- Type: string
The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.
- SourcePhoneNumber
-
- Type: string
The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.
Result Syntax
[
'ContactId' => '<string>',
]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The allowed limit for the resource has been exceeded.
-
DestinationNotAllowedException:
Outbound calls to the destination number are not allowed.
-
OutboundContactNotPermittedException:
The contact is not permitted.
StartTaskContact
$result = $client->startTaskContact([/* ... */]); $promise = $client->startTaskContactAsync([/* ... */]);
Initiates a contact flow to start a new task.
Parameter Syntax
$result = $client->startTaskContact([
'Attributes' => ['<string>', ...],
'ClientToken' => '<string>',
'ContactFlowId' => '<string>', // REQUIRED
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'PreviousContactId' => '<string>',
'References' => [
'<ReferenceKey>' => [
'Type' => 'URL', // REQUIRED
'Value' => '<string>', // REQUIRED
],
// ...
],
]);
Parameter Details
Members
- Attributes
-
- Type: Associative array of custom strings keys (AttributeName) to strings
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx
- Description
-
- Type: string
A description of the task that is shown to an agent in the Contact Control Panel (CCP).
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- Name
-
- Required: Yes
- Type: string
The name of a task that is shown to an agent in the Contact Control Panel (CCP).
- PreviousContactId
-
- Type: string
The identifier of the previous chat, voice, or task contact.
- References
-
- Type: Associative array of custom strings keys (ReferenceKey) to Reference structures
A formatted URL that is shown to an agent in the Contact Control Panel (CCP).
Result Syntax
[
'ContactId' => '<string>',
]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
Request processing failed because of an error or failure with the service.
StopContact
$result = $client->stopContact([/* ... */]); $promise = $client->stopContactAsync([/* ... */]);
Ends the specified contact.
Parameter Syntax
$result = $client->stopContact([
'ContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The contact with the specified ID is not active or does not exist.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
StopContactRecording
$result = $client->stopContactRecording([/* ... */]); $promise = $client->stopContactRecordingAsync([/* ... */]);
Stops recording a call when a contact is being recorded. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->stopContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
SuspendContactRecording
$result = $client->suspendContactRecording([/* ... */]); $promise = $client->suspendContactRecordingAsync([/* ... */]);
When a contact is being recorded, this API suspends recording the call. For example, you might suspend the call recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording.
The period of time that the recording is suspended is filled with silence in the final recording.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->suspendContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
TagResource
$result = $client->tagResource([/* ... */]); $promise = $client->tagResourceAsync([/* ... */]);
Adds the specified tags to the specified resource.
The supported resource types are users, routing profiles, queues, quick connects, and contact flows.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->tagResource([
'resourceArn' => '<string>', // REQUIRED
'tags' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
UntagResource
$result = $client->untagResource([/* ... */]); $promise = $client->untagResourceAsync([/* ... */]);
Removes the specified tags from the specified resource.
Parameter Syntax
$result = $client->untagResource([
'resourceArn' => '<string>', // REQUIRED
'tagKeys' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
UpdateContactAttributes
$result = $client->updateContactAttributes([/* ... */]); $promise = $client->updateContactAttributesAsync([/* ... */]);
Creates or updates the contact attributes associated with the specified contact.
You can add or update attributes for both ongoing and completed contacts. For example, while the call is active, you can update the customer's name or the reason the customer called. You can add notes about steps that the agent took during the call that display to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or to identify abusive callers.
Contact attributes are available in Amazon Connect for 24 months, and are then deleted.
Important: You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, which was September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.
Parameter Syntax
$result = $client->updateContactAttributes([
'Attributes' => ['<string>', ...], // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Attributes
-
- Required: Yes
- Type: Associative array of custom strings keys (AttributeName) to strings
The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.
You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
UpdateContactFlowContent
$result = $client->updateContactFlowContent([/* ... */]); $promise = $client->updateContactFlowContentAsync([/* ... */]);
Updates the specified contact flow.
You can also create and update contact flows using the Amazon Connect Flow language.
Parameter Syntax
$result = $client->updateContactFlowContent([
'ContactFlowId' => '<string>', // REQUIRED
'Content' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow.
- Content
-
- Required: Yes
- Type: string
The JSON string that represents contact flow’s content. For an example, see Example contact flow in Amazon Connect Flow language in the Amazon Connect Administrator Guide.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The contact flow is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateContactFlowName
$result = $client->updateContactFlowName([/* ... */]); $promise = $client->updateContactFlowNameAsync([/* ... */]);
The name of the contact flow.
You can also create and update contact flows using the Amazon Connect Flow language.
Parameter Syntax
$result = $client->updateContactFlowName([
'ContactFlowId' => '<string>', // REQUIRED
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateInstanceAttribute
$result = $client->updateInstanceAttribute([/* ... */]); $promise = $client->updateInstanceAttributeAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the value for the specified attribute type.
Parameter Syntax
$result = $client->updateInstanceAttribute([
'AttributeType' => 'INBOUND_CALLS|OUTBOUND_CALLS|CONTACTFLOW_LOGS|CONTACT_LENS|AUTO_RESOLVE_BEST_VOICES|USE_CUSTOM_TTS_VOICES|EARLY_MEDIA', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'Value' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
UpdateInstanceStorageConfig
$result = $client->updateInstanceStorageConfig([/* ... */]); $promise = $client->updateInstanceStorageConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates an existing configuration for a resource type. This API is idempotent.
Parameter Syntax
$result = $client->updateInstanceStorageConfig([
'AssociationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS', // REQUIRED
'StorageConfig' => [ // REQUIRED
'AssociationId' => '<string>',
'KinesisFirehoseConfig' => [
'FirehoseArn' => '<string>', // REQUIRED
],
'KinesisStreamConfig' => [
'StreamArn' => '<string>', // REQUIRED
],
'KinesisVideoStreamConfig' => [
'EncryptionConfig' => [ // REQUIRED
'EncryptionType' => 'KMS', // REQUIRED
'KeyId' => '<string>', // REQUIRED
],
'Prefix' => '<string>', // REQUIRED
'RetentionPeriodHours' => <integer>, // REQUIRED
],
'S3Config' => [
'BucketName' => '<string>', // REQUIRED
'BucketPrefix' => '<string>', // REQUIRED
'EncryptionConfig' => [
'EncryptionType' => 'KMS', // REQUIRED
'KeyId' => '<string>', // REQUIRED
],
],
'StorageType' => 'S3|KINESIS_VIDEO_STREAM|KINESIS_STREAM|KINESIS_FIREHOSE', // REQUIRED
],
]);
Parameter Details
Members
- AssociationId
-
- Required: Yes
- Type: string
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
- StorageConfig
-
- Required: Yes
- Type: InstanceStorageConfig structure
The storage configuration for the instance.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
UpdateQueueHoursOfOperation
$result = $client->updateQueueHoursOfOperation([/* ... */]); $promise = $client->updateQueueHoursOfOperationAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the hours of operation for the specified queue.
Parameter Syntax
$result = $client->updateQueueHoursOfOperation([
'HoursOfOperationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQueueMaxContacts
$result = $client->updateQueueMaxContacts([/* ... */]); $promise = $client->updateQueueMaxContactsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the maximum number of contacts allowed in a queue before it is considered full.
Parameter Syntax
$result = $client->updateQueueMaxContacts([
'InstanceId' => '<string>', // REQUIRED
'MaxContacts' => <integer>, // REQUIRED
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQueueName
$result = $client->updateQueueName([/* ... */]); $promise = $client->updateQueueNameAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the name and description of a queue. At least Name or Description must be provided.
Parameter Syntax
$result = $client->updateQueueName([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
A resource with the specified name already exists.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQueueOutboundCallerConfig
$result = $client->updateQueueOutboundCallerConfig([/* ... */]); $promise = $client->updateQueueOutboundCallerConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the outbound caller ID name, number, and outbound whisper flow for a specified queue.
Parameter Syntax
$result = $client->updateQueueOutboundCallerConfig([
'InstanceId' => '<string>', // REQUIRED
'OutboundCallerConfig' => [ // REQUIRED
'OutboundCallerIdName' => '<string>',
'OutboundCallerIdNumberId' => '<string>',
'OutboundFlowId' => '<string>',
],
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- OutboundCallerConfig
-
- Required: Yes
- Type: OutboundCallerConfig structure
The outbound caller ID name, number, and outbound whisper flow.
- QueueId
-
- Required: Yes
- Type: string
The identifier for the queue.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQueueStatus
$result = $client->updateQueueStatus([/* ... */]); $promise = $client->updateQueueStatusAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the status of the queue.
Parameter Syntax
$result = $client->updateQueueStatus([
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
'Status' => 'ENABLED|DISABLED', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQuickConnectConfig
$result = $client->updateQuickConnectConfig([/* ... */]); $promise = $client->updateQuickConnectConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the configuration settings for the specified quick connect.
Parameter Syntax
$result = $client->updateQuickConnectConfig([
'InstanceId' => '<string>', // REQUIRED
'QuickConnectConfig' => [ // REQUIRED
'PhoneConfig' => [
'PhoneNumber' => '<string>', // REQUIRED
],
'QueueConfig' => [
'ContactFlowId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER', // REQUIRED
'UserConfig' => [
'ContactFlowId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
],
],
'QuickConnectId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- QuickConnectConfig
-
- Required: Yes
- Type: QuickConnectConfig structure
Information about the configuration settings for the quick connect.
- QuickConnectId
-
- Required: Yes
- Type: string
The identifier for the quick connect.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQuickConnectName
$result = $client->updateQuickConnectName([/* ... */]); $promise = $client->updateQuickConnectNameAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the name and description of a quick connect. The request accepts the following data in JSON format. At least Name or Description must be provided.
Parameter Syntax
$result = $client->updateQuickConnectName([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'QuickConnectId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateRoutingProfileConcurrency
$result = $client->updateRoutingProfileConcurrency([/* ... */]); $promise = $client->updateRoutingProfileConcurrencyAsync([/* ... */]);
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
Parameter Syntax
$result = $client->updateRoutingProfileConcurrency([
'InstanceId' => '<string>', // REQUIRED
'MediaConcurrencies' => [ // REQUIRED
[
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'Concurrency' => <integer>, // REQUIRED
],
// ...
],
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MediaConcurrencies
-
- Required: Yes
- Type: Array of MediaConcurrency structures
The channels that agents can handle in the Contact Control Panel (CCP).
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateRoutingProfileDefaultOutboundQueue
$result = $client->updateRoutingProfileDefaultOutboundQueue([/* ... */]); $promise = $client->updateRoutingProfileDefaultOutboundQueueAsync([/* ... */]);
Updates the default outbound queue of a routing profile.
Parameter Syntax
$result = $client->updateRoutingProfileDefaultOutboundQueue([
'DefaultOutboundQueueId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateRoutingProfileName
$result = $client->updateRoutingProfileName([/* ... */]); $promise = $client->updateRoutingProfileNameAsync([/* ... */]);
Updates the name and description of a routing profile. The request accepts the following data in JSON format. At least Name or Description must be provided.
Parameter Syntax
$result = $client->updateRoutingProfileName([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the routing profile. Must not be more than 250 characters.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- Name
-
- Type: string
The name of the routing profile. Must not be more than 127 characters.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
A resource with the specified name already exists.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateRoutingProfileQueues
$result = $client->updateRoutingProfileQueues([/* ... */]); $promise = $client->updateRoutingProfileQueuesAsync([/* ... */]);
Updates the properties associated with a set of queues for a routing profile.
Parameter Syntax
$result = $client->updateRoutingProfileQueues([
'InstanceId' => '<string>', // REQUIRED
'QueueConfigs' => [ // REQUIRED
[
'Delay' => <integer>, // REQUIRED
'Priority' => <integer>, // REQUIRED
'QueueReference' => [ // REQUIRED
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
],
// ...
],
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- QueueConfigs
-
- Required: Yes
- Type: Array of RoutingProfileQueueConfig structures
The queues to be updated for this routing profile. Queues must first be associated to the routing profile. You can do this using AssociateRoutingProfileQueues.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserHierarchy
$result = $client->updateUserHierarchy([/* ... */]); $promise = $client->updateUserHierarchyAsync([/* ... */]);
Assigns the specified hierarchy group to the specified user.
Parameter Syntax
$result = $client->updateUserHierarchy([
'HierarchyGroupId' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserHierarchyGroupName
$result = $client->updateUserHierarchyGroupName([/* ... */]); $promise = $client->updateUserHierarchyGroupNameAsync([/* ... */]);
Updates the name of the user hierarchy group.
Parameter Syntax
$result = $client->updateUserHierarchyGroupName([
'HierarchyGroupId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserHierarchyStructure
$result = $client->updateUserHierarchyStructure([/* ... */]); $promise = $client->updateUserHierarchyStructureAsync([/* ... */]);
Updates the user hierarchy structure: add, remove, and rename user hierarchy levels.
Parameter Syntax
$result = $client->updateUserHierarchyStructure([
'HierarchyStructure' => [ // REQUIRED
'LevelFive' => [
'Name' => '<string>', // REQUIRED
],
'LevelFour' => [
'Name' => '<string>', // REQUIRED
],
'LevelOne' => [
'Name' => '<string>', // REQUIRED
],
'LevelThree' => [
'Name' => '<string>', // REQUIRED
],
'LevelTwo' => [
'Name' => '<string>', // REQUIRED
],
],
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- HierarchyStructure
-
- Required: Yes
- Type: HierarchyStructureUpdate structure
The hierarchy levels to update.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
That resource is already in use. Please try another.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserIdentityInfo
$result = $client->updateUserIdentityInfo([/* ... */]); $promise = $client->updateUserIdentityInfoAsync([/* ... */]);
Updates the identity information for the specified user.
We strongly recommend limiting who has the ability to invoke UpdateUserIdentityInfo. Someone with that ability can change the login credentials of other users by changing their email address. This poses a security risk to your organization. They can change the email address of a user to the attacker's email address, and then reset the password through email. For more information, see Best Practices for Security Profiles in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->updateUserIdentityInfo([
'IdentityInfo' => [ // REQUIRED
'Email' => '<string>',
'FirstName' => '<string>',
'LastName' => '<string>',
],
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- IdentityInfo
-
- Required: Yes
- Type: UserIdentityInfo structure
The identity information for the user.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- UserId
-
- Required: Yes
- Type: string
The identifier of the user account.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserPhoneConfig
$result = $client->updateUserPhoneConfig([/* ... */]); $promise = $client->updateUserPhoneConfigAsync([/* ... */]);
Updates the phone configuration settings for the specified user.
Parameter Syntax
$result = $client->updateUserPhoneConfig([
'InstanceId' => '<string>', // REQUIRED
'PhoneConfig' => [ // REQUIRED
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE', // REQUIRED
],
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- PhoneConfig
-
- Required: Yes
- Type: UserPhoneConfig structure
Information about phone configuration settings for the user.
- UserId
-
- Required: Yes
- Type: string
The identifier of the user account.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserRoutingProfile
$result = $client->updateUserRoutingProfile([/* ... */]); $promise = $client->updateUserRoutingProfileAsync([/* ... */]);
Assigns the specified routing profile to the specified user.
Parameter Syntax
$result = $client->updateUserRoutingProfile([
'InstanceId' => '<string>', // REQUIRED
'RoutingProfileId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserSecurityProfiles
$result = $client->updateUserSecurityProfiles([/* ... */]); $promise = $client->updateUserSecurityProfilesAsync([/* ... */]);
Assigns the specified security profiles to the specified user.
Parameter Syntax
$result = $client->updateUserSecurityProfiles([
'InstanceId' => '<string>', // REQUIRED
'SecurityProfileIds' => ['<string>', ...], // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
Shapes
Attribute
Description
A toggle for an individual feature at the instance level.
Members
ChatMessage
Description
A chat message.
Members
ContactFlow
Description
Contains information about a contact flow.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the contact flow.
- Content
-
- Type: string
The content of the contact flow.
- Description
-
- Type: string
The description of the contact flow.
- Id
-
- Type: string
The identifier of the contact flow.
- Name
-
- Type: string
The name of the contact flow.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
- Type
-
- Type: string
The type of the contact flow. For descriptions of the available types, see Choose a Contact Flow Type in the Amazon Connect Administrator Guide.
ContactFlowNotPublishedException
ContactFlowSummary
Description
Contains summary information about a contact flow.
You can also create and update contact flows using the Amazon Connect Flow language.
Members
ContactNotFoundException
Description
The contact with the specified ID is not active or does not exist.
Members
Credentials
Description
Contains credentials to use for federation.
Members
- AccessToken
-
- Type: string
An access token generated for a federated user to access Amazon Connect.
- AccessTokenExpiration
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
A token generated with an expiration time for the session a user is logged in to Amazon Connect.
- RefreshToken
-
- Type: string
Renews a token generated for a user to access the Amazon Connect instance.
- RefreshTokenExpiration
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
Renews the expiration timer for a generated token.
CurrentMetric
Description
Contains information about a real-time metric. For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
Members
CurrentMetricData
Description
Contains the data for a real-time metric.
Members
- Metric
-
- Type: CurrentMetric structure
Information about the metric.
- Value
-
- Type: double
The value of the metric.
CurrentMetricResult
Description
Contains information about a set of real-time metrics.
Members
- Collections
-
- Type: Array of CurrentMetricData structures
The set of metrics.
- Dimensions
-
- Type: Dimensions structure
The dimensions for the metrics.
DestinationNotAllowedException
Description
Outbound calls to the destination number are not allowed.
Members
Dimensions
Description
Contains information about the dimensions for a set of metrics.
Members
- Channel
-
- Type: string
The channel used for grouping and filters.
- Queue
-
- Type: QueueReference structure
Information about the queue for which metrics are returned.
DuplicateResourceException
EncryptionConfig
Description
The encryption configuration.
Members
Filters
Description
Contains the filter to apply when retrieving metrics.
Members
HierarchyGroup
Description
Contains information about a hierarchy group.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the hierarchy group.
- HierarchyPath
-
- Type: HierarchyPath structure
Information about the levels in the hierarchy group.
- Id
-
- Type: string
The identifier of the hierarchy group.
- LevelId
-
- Type: string
The identifier of the level in the hierarchy group.
- Name
-
- Type: string
The name of the hierarchy group.
HierarchyGroupSummary
Description
Contains summary information about a hierarchy group.
Members
HierarchyLevel
Description
Contains information about a hierarchy level.
Members
HierarchyLevelUpdate
Description
Contains information about the hierarchy level to update.
Members
HierarchyPath
Description
Contains information about the levels of a hierarchy group.
Members
- LevelFive
-
- Type: HierarchyGroupSummary structure
Information about level five.
- LevelFour
-
- Type: HierarchyGroupSummary structure
Information about level four.
- LevelOne
-
- Type: HierarchyGroupSummary structure
Information about level one.
- LevelThree
-
- Type: HierarchyGroupSummary structure
Information about level three.
- LevelTwo
-
- Type: HierarchyGroupSummary structure
Information about level two.
HierarchyStructure
Description
Contains information about a hierarchy structure.
Members
- LevelFive
-
- Type: HierarchyLevel structure
Information about level five.
- LevelFour
-
- Type: HierarchyLevel structure
Information about level four.
- LevelOne
-
- Type: HierarchyLevel structure
Information about level one.
- LevelThree
-
- Type: HierarchyLevel structure
Information about level three.
- LevelTwo
-
- Type: HierarchyLevel structure
Information about level two.
HierarchyStructureUpdate
Description
Contains information about the level hierarchy to update.
Members
- LevelFive
-
- Type: HierarchyLevelUpdate structure
The update for level five.
- LevelFour
-
- Type: HierarchyLevelUpdate structure
The update for level four.
- LevelOne
-
- Type: HierarchyLevelUpdate structure
The update for level one.
- LevelThree
-
- Type: HierarchyLevelUpdate structure
The update for level three.
- LevelTwo
-
- Type: HierarchyLevelUpdate structure
The update for level two.
HistoricalMetric
Description
Contains information about a historical metric. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
Members
- Name
-
- Type: string
The name of the metric.
- Statistic
-
- Type: string
The statistic for the metric.
- Threshold
-
- Type: Threshold structure
The threshold for the metric, used with service level metrics.
- Unit
-
- Type: string
The unit for the metric.
HistoricalMetricData
Description
Contains the data for a historical metric.
Members
- Metric
-
- Type: HistoricalMetric structure
Information about the metric.
- Value
-
- Type: double
The value of the metric.
HistoricalMetricResult
Description
Contains information about the historical metrics retrieved.
Members
- Collections
-
- Type: Array of HistoricalMetricData structures
The set of metrics.
- Dimensions
-
- Type: Dimensions structure
The dimension for the metrics.
HoursOfOperation
Description
Information about of the hours of operation.
Members
- Config
-
- Type: Array of HoursOfOperationConfig structures
Configuration information for the hours of operation.
- Description
-
- Type: string
The description for the hours of operation.
- HoursOfOperationArn
-
- Type: string
The Amazon Resource Name (ARN) for the hours of operation.
- HoursOfOperationId
-
- Type: string
The identifier for the hours of operation.
- Name
-
- Type: string
The name for the hours of operation.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
- TimeZone
-
- Type: string
The time zone for the hours of operation.
HoursOfOperationConfig
Description
Contains information about the hours of operation.
Members
- Day
-
- Type: string
The day that the hours of operation applies to.
- EndTime
-
- Type: HoursOfOperationTimeSlice structure
The end time that your contact center is closes.
- StartTime
-
- Type: HoursOfOperationTimeSlice structure
The start time that your contact center is open.
HoursOfOperationSummary
Description
Contains summary information about hours of operation for a contact center.
Members
HoursOfOperationTimeSlice
Description
The start time or end time for an hours of operation.
Members
Instance
Description
The Amazon Connect instance.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the instance.
- CreatedTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
When the instance was created.
- Id
-
- Type: string
The identifier of the Amazon Connect instance.
- IdentityManagementType
-
- Type: string
The identity management type.
- InboundCallsEnabled
-
- Type: boolean
Whether inbound calls are enabled.
- InstanceAlias
-
- Type: string
The alias of instance.
- InstanceStatus
-
- Type: string
The state of the instance.
- OutboundCallsEnabled
-
- Type: boolean
Whether outbound calls are enabled.
- ServiceRole
-
- Type: string
The service role of the instance.
- StatusReason
-
- Type: InstanceStatusReason structure
Relevant details why the instance was not successfully created.
InstanceStatusReason
Description
Relevant details why the instance was not successfully created.
Members
InstanceStorageConfig
Description
The storage configuration for the instance.
Members
- AssociationId
-
- Type: string
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- KinesisFirehoseConfig
-
- Type: KinesisFirehoseConfig structure
The configuration of the Kinesis Firehose delivery stream.
- KinesisStreamConfig
-
- Type: KinesisStreamConfig structure
The configuration of the Kinesis data stream.
- KinesisVideoStreamConfig
-
- Type: KinesisVideoStreamConfig structure
The configuration of the Kinesis video stream.
- S3Config
-
- Type: S3Config structure
The S3 bucket configuration.
- StorageType
-
- Required: Yes
- Type: string
A valid storage type.
InstanceSummary
Description
Information about the instance.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the instance.
- CreatedTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
When the instance was created.
- Id
-
- Type: string
The identifier of the instance.
- IdentityManagementType
-
- Type: string
The identity management type of the instance.
- InboundCallsEnabled
-
- Type: boolean
Whether inbound calls are enabled.
- InstanceAlias
-
- Type: string
The alias of the instance.
- InstanceStatus
-
- Type: string
The state of the instance.
- OutboundCallsEnabled
-
- Type: boolean
Whether outbound calls are enabled.
- ServiceRole
-
- Type: string
The service role of the instance.
IntegrationAssociationSummary
Description
Contains summary information about the associated AppIntegrations.
Members
- InstanceId
-
- Type: string
The identifier of the Amazon Connect instance.
- IntegrationArn
-
- Type: string
The Amazon Resource Name (ARN) for the AppIntegration.
- IntegrationAssociationArn
-
- Type: string
The Amazon Resource Name (ARN) for the AppIntegration association.
- IntegrationAssociationId
-
- Type: string
The identifier for the AppIntegration association.
- IntegrationType
-
- Type: string
The integration type.
- SourceApplicationName
-
- Type: string
The user-provided, friendly name for the external application.
- SourceApplicationUrl
-
- Type: string
The URL for the external application.
- SourceType
-
- Type: string
The name of the source.
InternalServiceException
Description
Request processing failed because of an error or failure with the service.
Members
InvalidContactFlowException
Description
The contact flow is not valid.
Members
- problems
-
- Type: Array of ProblemDetail structures
The problems with the contact flow. Please fix before trying again.
InvalidParameterException
Description
One or more of the specified parameters are not valid.
Members
InvalidRequestException
KinesisFirehoseConfig
Description
Configuration information of a Kinesis Data Firehose delivery stream.
Members
KinesisStreamConfig
Description
Configuration information of a Kinesis data stream.
Members
KinesisVideoStreamConfig
Description
Configuration information of a Kinesis video stream.
Members
- EncryptionConfig
-
- Required: Yes
- Type: EncryptionConfig structure
The encryption configuration.
- Prefix
-
- Required: Yes
- Type: string
The prefix of the video stream.
- RetentionPeriodHours
-
- Required: Yes
- Type: int
The number of hours data is retained in the stream. Kinesis Video Streams retains the data in a data store that is associated with the stream.
The default value is 0, indicating that the stream does not persist data.
LexBot
Description
Configuration information of an Amazon Lex bot.
Members
LimitExceededException
Description
The allowed limit for the resource has been exceeded.
Members
MediaConcurrency
Description
Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.
Members
OutboundCallerConfig
Description
The outbound caller ID name, number, and outbound whisper flow.
Members
OutboundContactNotPermittedException
Description
The contact is not permitted.
Members
ParticipantDetails
Description
The customer's details.
Members
PhoneNumberQuickConnectConfig
Description
Contains information about a phone number for a quick connect.
Members
PhoneNumberSummary
Description
Contains summary information about a phone number for a contact center.
Members
ProblemDetail
Description
Information about a problem detail.
Members
PromptSummary
Description
Contains information about the prompt.
Members
Queue
Description
Contains information about a queue.
Members
- Description
-
- Type: string
The description of the queue.
- HoursOfOperationId
-
- Type: string
The identifier for the hours of operation.
- MaxContacts
-
- Type: int
The maximum number of contacts that can be in the queue before it is considered full.
- Name
-
- Type: string
The name of the queue.
- OutboundCallerConfig
-
- Type: OutboundCallerConfig structure
The outbound caller ID name, number, and outbound whisper flow.
- QueueArn
-
- Type: string
The Amazon Resource Name (ARN) for the queue.
- QueueId
-
- Type: string
The identifier for the queue.
- Status
-
- Type: string
The status of the queue.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
QueueQuickConnectConfig
Description
Contains information about a queue for a quick connect. The contact flow must be of type Transfer to Queue.
Members
QueueReference
Description
Contains information about a queue resource for which metrics are returned.
Members
QueueSummary
Description
Contains summary information about a queue.
Members
QuickConnect
Description
Contains information about a quick connect.
Members
- Description
-
- Type: string
The description.
- Name
-
- Type: string
The name of the quick connect.
- QuickConnectARN
-
- Type: string
The Amazon Resource Name (ARN) of the quick connect.
- QuickConnectConfig
-
- Type: QuickConnectConfig structure
Contains information about the quick connect.
- QuickConnectId
-
- Type: string
The identifier for the quick connect.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
QuickConnectConfig
Description
Contains configuration settings for a quick connect.
Members
- PhoneConfig
-
- Type: PhoneNumberQuickConnectConfig structure
The phone configuration. This is required only if QuickConnectType is PHONE_NUMBER.
- QueueConfig
-
- Type: QueueQuickConnectConfig structure
The queue configuration. This is required only if QuickConnectType is QUEUE.
- QuickConnectType
-
- Required: Yes
- Type: string
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
- UserConfig
-
- Type: UserQuickConnectConfig structure
The user configuration. This is required only if QuickConnectType is USER.
QuickConnectSummary
Description
Contains summary information about a quick connect.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the quick connect.
- Id
-
- Type: string
The identifier for the quick connect.
- Name
-
- Type: string
The name of the quick connect.
- QuickConnectType
-
- Type: string
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
Reference
Description
A link that an agent selects to complete a given task. You can have up to 4,096 UTF-8 bytes across all references for a contact.
Members
ResourceConflictException
ResourceInUseException
Description
That resource is already in use. Please try another.
Members
ResourceNotFoundException
Description
The specified resource was not found.
Members
RoutingProfile
Description
Contains information about a routing profile.
Members
- DefaultOutboundQueueId
-
- Type: string
The identifier of the default outbound queue for this routing profile.
- Description
-
- Type: string
The description of the routing profile.
- InstanceId
-
- Type: string
The identifier of the Amazon Connect instance.
- MediaConcurrencies
-
- Type: Array of MediaConcurrency structures
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
- Name
-
- Type: string
The name of the routing profile.
- RoutingProfileArn
-
- Type: string
The Amazon Resource Name (ARN) of the routing profile.
- RoutingProfileId
-
- Type: string
The identifier of the routing profile.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
RoutingProfileQueueConfig
Description
Contains information about the queue and channel for which priority and delay can be set.
Members
- Delay
-
- Required: Yes
- Type: int
The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.
- Priority
-
- Required: Yes
- Type: int
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.
- QueueReference
-
- Required: Yes
- Type: RoutingProfileQueueReference structure
Contains information about a queue resource.
RoutingProfileQueueConfigSummary
Description
Contains summary information about a routing profile queue.
Members
- Channel
-
- Required: Yes
- Type: string
The channels this queue supports.
- Delay
-
- Required: Yes
- Type: int
The delay, in seconds, that a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.
- Priority
-
- Required: Yes
- Type: int
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.
- QueueArn
-
- Required: Yes
- Type: string
The Amazon Resource Name (ARN) of the queue.
- QueueId
-
- Required: Yes
- Type: string
The identifier for the queue.
- QueueName
-
- Required: Yes
- Type: string
The name of the queue.
RoutingProfileQueueReference
Description
Contains the channel and queue identifier for a routing profile.
Members
RoutingProfileSummary
Description
Contains summary information about a routing profile.
Members
S3Config
Description
Information about the Amazon Simple Storage Service (Amazon S3) storage type.
Members
- BucketName
-
- Required: Yes
- Type: string
The S3 bucket name.
- BucketPrefix
-
- Required: Yes
- Type: string
The S3 bucket prefix.
- EncryptionConfig
-
- Type: EncryptionConfig structure
The Amazon S3 encryption configuration.
SecurityKey
Description
Configuration information of the security key.
Members
- AssociationId
-
- Type: string
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- CreationTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
When the security key was created.
- Key
-
- Type: string
The key of the security key.
SecurityProfileSummary
Description
Contains information about a security profile.
Members
ServiceQuotaExceededException
Threshold
Description
Contains information about the threshold for service level metrics.
Members
ThrottlingException
UseCase
Description
Contains the use case.
Members
User
Description
Contains information about a user account for a Amazon Connect instance.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the user account.
- DirectoryUserId
-
- Type: string
The identifier of the user account in the directory used for identity management.
- HierarchyGroupId
-
- Type: string
The identifier of the hierarchy group for the user.
- Id
-
- Type: string
The identifier of the user account.
- IdentityInfo
-
- Type: UserIdentityInfo structure
Information about the user identity.
- PhoneConfig
-
- Type: UserPhoneConfig structure
Information about the phone configuration for the user.
- RoutingProfileId
-
- Type: string
The identifier of the routing profile for the user.
- SecurityProfileIds
-
- Type: Array of strings
The identifiers of the security profiles for the user.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags.
- Username
-
- Type: string
The user name assigned to the user account.
UserIdentityInfo
Description
Contains information about the identity of a user.
Members
-
- Type: string
The email address. If you are using SAML for identity management and include this parameter, an error is returned.
- FirstName
-
- Type: string
The first name. This is required if you are using Amazon Connect or SAML for identity management.
- LastName
-
- Type: string
The last name. This is required if you are using Amazon Connect or SAML for identity management.
UserNotFoundException
Description
No user with the specified credentials was found in the Amazon Connect instance.
Members
UserPhoneConfig
Description
Contains information about the phone configuration settings for a user.
Members
UserQuickConnectConfig
Description
Contains information about the quick connect configuration settings for a user. The contact flow must be of type Transfer to Agent.
Members
UserSummary
Description
Contains summary information about a user.