Usage implication of voice transfer
configurations
Post voice transfer, your inbound voice usage depends on how your external voice system transfer flow is configured.
For a call transfer, inbound connect voice usage does not occur in the following scenarios:
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In the Transfer to phone number block, the Resume flow after disconnect option is set to No.
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None of the following are true:
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Live Media Streaming is active
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IVR Recording is active
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Amazon Connect Voice ID is active (that is, the Set Voice ID and Check Voice ID blocks are in use, which triggers internal KVS streaming)
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One or more agents are on the call (that is, an Amazon Connect agent is on the call and uses a quick connect to transfer the call to the voice transfer connector)
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