Object type mapping in Amazon Connect Customer Profiles

PDFRSS

Object type mapping tells Customer Profiles how to ingest a specific type of data. It provides Customer Profiles with essential information, such as:

• How data should be populated from the object and ingested into the standard profile object.

• What fields should be indexed in the object and how those fields should then be used to assign objects of this type to a specific profile.

The topics in this section provide information and steps to help you set up object type mapping, including how to create object type mapping, mapping definition details, and key concepts and terminology.

Contents

• Customer object type mapping terminology and concepts

• Create an object type mapping

• Object type mapping definition details in Amazon Connect Customer Profiles

• Additional properties of object types in Customer Profiles

• Inferred profiles

• Contact record templates

• Associate the Contact Record with one profile found using the _phone key in Customer Profiles

• Examples of object type mappings in Amazon Connect Customer Profiles

• Implicit profile object types in Amazon Connect Customer Profiles

• Generative AI powered data mapping

• Customer Profiles data limits