Tips for avoiding issues when shifting agents in your Amazon Connect instance across Regions

• Whenever you update the traffic distribution for agents be sure to also update the traffic distribution for inbound voice contacts. Otherwise, you might end up in a situation where one Region is heavy on agents while the other is heavy on telephony traffic.

• Before associating users to a traffic distribution group, make sure the same username exists in both the source and replica Amazon Connect instances. Otherwise, when you associate a user to a traffic distribution group but the user with the username does not exist in the replica Region, you will get an InvalidRequestException error.

• You must call the AssociateTrafficDistributionGroupUser API to associate agents to a traffic distribution group in the source Region. If you attempt to do this while in the replica Region, you will get a ResourceNotFoundException error.