Browsers supported by Amazon Connect

Important

Trying to contact Amazon support? See Amazon Customer Service (Amazon orders and deliveries) or AWS Support (Amazon Web Services).

Before you work with Amazon Connect, verify that your browser is supported using the following table.

Browser	Version	How to check your version
Google Chrome	Latest three versions	Open Chrome and type chrome://version in your address bar. The version is in the Google Chrome field at the top of the results. Please see Google Chrome update on third-party cookies.
Microsoft Edge Chromium	Latest three versions	Open Edge. On the menu, choose Help and feedback and then choose About Microsoft Edge. The version number is listed in the About section.
Mozilla Firefox	Latest three versions	Open Firefox. On the menu, choose the Help icon and then choose About Firefox. The version number is listed under the Firefox name. Please see Firefox Enhanced Tracking Protection updates.
Mozilla Firefox ESR	Versions are supported until their Firefox end-of-life date. For details, see the Firefox ESR release calendar.	Open Firefox. On the menu, choose the Help icon and then choose About Firefox. The version number is listed under the Firefox name.

For more requirements, see Agent headset and workstation requirements for using the Contact Control Panel (CCP).

Browsers on mobile devices

The Amazon Connect console, Contact Control Panel (CCP), and agent workspace do not support mobile browsers. However, your agents can forward the audio portion of the call to their mobile device. For instructions, see Forward calls in the Amazon Connect CCP to a mobile device (iPhone, Android).

Supported browsers and mobile OS for in-app, web, and video calling capabilities

• Amazon Chime SDK for iOS and Android:

  • iOS version 13 and later

  • Android OS version 8.1 and later, ARM and ARM64 architecture

• Web browsers for out-of-the-box communications widget and JS SDK

  • Latest three versions of Google Chrome, Firefox, Safari, and Microsoft Edge Chromium on MacOS, Windows, iOS, and Android.

For more information, see Set up in-app, web, video calling, and screen sharing capabilities.

The communications widget supports browser notifications for desktop devices. For more information, see Send browser notifications to customers when chat messages arrive.

Google Chrome update on third-party cookies

On July 22, 2024, Google announced a change in its plans regarding third-party cookies. Rather than deprecating third-party cookies by default, Google offers an opt-in mechanism for users to disable them.

Note

For businesses that embed the Contact Control Panel (CCP) into a custom workspace: If your agents use Google's opt-in mechanism to disable third-party cookies, it will cause authentication issues when they use the CCP. Amazon Connect relies on third-party cookies to facilitate authentication. Ensure that third-party cookies are enabled in your agents' browser settings to avoid any authentication issues while using the CCP.

Firefox Enhanced Tracking Protection updates

As of February 2024, Firefox prevents the Amazon Connect CCP from being embedded in another application. As a result, agents are prevents from handling contacts. This is because Firefox enabled Total Cookie Protection by default for all users, including users who have set their Enhanced Tracking Protection setting as Standard .

To prevent impacts to your users (agents), we recommend that your users complete the following steps:

1. In your Firefox browser, choose Settings, Privacy & Security

2. In the Custom box, for Cookies choose Cross-site tracking cookies, as shown in the following image.

   

Firefox browser guidance for Microphone Access

The Amazon Connect CCP conforms to Firefox microphone usage guidance, and only has access to connect to the user's microphone when the CCP tab is in focus. This may lead to missed call scenarios when the CCP tab is not in focus, for example, if the agent focused on a different tab or application.

• Agents must focus on the CCP or Agent Workspace Firefox browser tab when they accept and connect to a voice contact.

Optimize performance for Flow Designer for a multiple GPU system on Windows

If you're using Flow Designer on a Windows system with dual GPUs, you might notice that animations in Firefox feel less smooth compared to Chrome. This happens because, by default, browsers use the power-saving GPU. For Chrome, the default output is 60 FPS. However, Firefox may cap at 30 FPS, leading to less fluid animations.

If your system has a dedicated GPU, you can improve performance by changing its GPU preferences in Window settings.

To ensure the best animation performance in a supported browser:

1. On your computer, open Windows Settings.

2. Navigate to Display, Graphics, Browse. The following image shows the Browse button.

   

3. Navigate to the installation folder:

   • For Firefox, it is typically located at path: C:\Program Files\Mozilla Firefox

   • For Chrome, it is typically located at path: C:\Program Files\Google\Chrome\Application

4. Select firefox.exe or chrome.exe.

5. Choose Options under Firefox or Chrome. The following image shows an example of the Firefox High performance Options button.

   

6. Choose High Performance to use the dedicated GPU. The following image shows an example Graphics preference page with the High performance option.

   

7. Save your changes and restart your browser.