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Amazon Connect Streams APIs to integrate Voice ID - Amazon Connect

Amazon Connect Streams APIs to integrate Voice ID

PDFRSS

Use the following Amazon Connect Streams APIs to integrate Voice ID into your existing agent web applications.

  • enrollSpeakerInVoiceId: Enroll a customer to Voice ID after obtaining their consent to enroll.

  • evaluateSpeakerWithVoiceId: Check the customer's Voice ID authentication status, and to detect fraudsters.

  • optOutVoiceIdSpeaker: Opt out a customer from Voice ID.

  • getVoiceIdSpeakerStatus: Describe the enrollment status of a customer.

  • getVoiceIdSpeakerId: Get the SpeakerID for a customer.

  • updateVoiceIdSpeakerId: Update the SpeakerID for a customer.

You can also use the Voice ID widget in the Contact Control Panel (CCP) if you don't want to build a custom agent interface. For more information about Voice ID in the CCP, see Enroll callers in Voice ID in the Contact Control Panel (CCP).

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