Delete/stop Customer Profiles integrations

Note

Deleting mappings will only delete objects and data associated with that specific mapping. If there are multiple objects associated with a profile, then deleting a specific mapping may not clear the profile data. If you want to delete specific data, then you would delete the mapping, but your profiles may still exist if they contain data from other mappings. This could result in additional charges for the existing profiles. You can delete a domain and all data from Customer Profiles, including all profiles, by using the Amazon Connect console or the DeleteDomain API.

Console method

• If at any time you want to stop the ingestion of customer profile data, choose the integration/mapping and then choose Delete.

• To delete the integrations, customer profiles, and all the customer profile data, you can delete your customer profiles domain in the Amazon Connect console. For more information, see Delete Customer Profiles domain.

API method

• To delete customer profiles data for a specific integration, use the DeleteProfileObjectType API.

• To delete the integrations, customer profiles, and all the customer profile data, use the DeleteDomain API.

To re-enable the ingestion of customer profile data, go through the setup steps again.