Flow block in Amazon Connect: Resume contact
This topic defines the flow block for resuming a task contact from a paused state.
Description
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Resumes a task contact from a paused state. This enables agents to free up an active slot so they can receive more critical tasks when their current task is stalled, for example, because of a missing approval or waiting on an external input.
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For more information how pausing and resuming tasks works in Amazon Connect, see Pause and resume tasks in Amazon Connect Tasks.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
No - Error branch |
Chat |
No - Error branch |
Task |
Yes |
No - Error branch |
Flow types
You can use this block on all flow types.
Properties
The following image shows the Properties page of the Resume contact block.
Configuration tips
When you design a flow to resume unassigned, paused tasks that are dequeued, be sure to add a Transfer to queue block to the flow to queue the task after resuming. Otherwise, the task will stay in a de-queued state.
Configured block
The following image shows an example of what this block looks like when it is configured. It has an Error event branch.
