Flow block: Resume contact
Description
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Resumes a task contact from a paused state. This enables agents to free up an active slot so they can receive more critical tasks when their current task is stalled, for example, because of a missing approval or waiting on an external input.
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For more information how pausing and resuming tasks works in Amazon Connect, see Concepts: Pause and resume tasks.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
Channel | Supported? |
---|---|
Voice |
No - Error branch |
Chat |
No - Error branch |
Task |
Yes |
Flow types
You can use this block on all flow types.
Properties
The following image shows the Properties page of the Resume contact block.
![The properties page of the resume contact block.](/images/connect/latest/adminguide/images/resume-contact.png)
Configuration tips
When you design a flow to resume unassigned, paused tasks that are dequeued, be sure to add a Transfer to queue block to the flow to queue the task after resuming. Otherwise, the task will stay in a de-queued state.
Configured block
The following image shows an example of what this block looks like when it is configured. It has an Error event branch.
![A configured Resume contact block.](/images/connect/latest/adminguide/images/resume-contact-configured.png)