View a CTR in the UI - Amazon Connect

View a CTR in the UI

  1. Do a contact search. A list of contact IDs will be returned.

  2. Choose an ID to view the CTR for the contact.

The following image shows part of a CTR in the UI, for a chat conversation. Note the following:

  • For chats, the initiation method is always API.

  • The chat transcript is visible in the UI.